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Seller News: December 2025

Check out our latest updates to help optimize your business.

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Not giving eBay my passport or driving licence

Having sold with positive feedback for over a year ebay have now held the £49 in my account until I send them photo I.D which I have refused to do as they already have my National Insurance number and bank details but requesting my passport is I beli...

User avatar by • Contributor
  • 7413 Views
  • 114 replies
  • 7 kudos

Resolved! Simple delivery is awful

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did the...

User avatar by • Contributor
  • 42016 Views
  • 760 replies
  • 211 kudos

EVRI RANT!!

Honeslty Im sick to death with EVRI - I have used them for years, with very little issues, but last few months they have been shocking, losing 3 parcels in October, 5 in Nov and taking weeks to deliver ( INRs opened and having to refund) I moved to Y...

BPF & VAT on return and refund

I have just refunded a buyer after a return but was only required to refund the amount I received. However the buyer was also charged over £2 for the BPF and VAT. What happens to this amount? Does eBay keep it or do they also refund the buyer?

Customer service on eBay

Customer Service has always been something I consider to be very important. Customers should feel they're listened to, that they're valued and that they'll have reasonable opportunities for redress, in the event of a problem. It's not a lot to expect...

EBAY SHIPPING POLICY SUB: LIMITATION OF LIBAILITY

Hello everybody.Section 19 of the above heading clearly shows"If eBay (including its subsidiaries, affiliates, joint ventures, directors, officers, agents and employees) is found to be liable pursuant to a claim arising out of the Services, eBay's li...

Resolved! No collection code from buyer who cancelled order later saying collection wasn't possible

I think I've been scammed? Will I still get the money from eBay? The only proof I have is the messages in our chat where we arranged the collection (his last message was an apology for being late, saying he'd be arriving in 30min). Context: I sold my...

User avatar by • Contributor
  • 391 Views
  • 12 replies
  • 0 kudos

Late delivery defects / royal mail not scanning

Hello We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. We have recently switched to Royal Mail as our default courier, but it appears they are regularly no...

Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)

Is anyone suspiciously not getting ANY views of some of their items since ebay has started asking to (pay to promote)? Im hearing people saying that ebay are shadow banning & secretly penalising private sellers who haven't (paid to promote any of the...

Account Restricted

Hi Everyone, I’m posting here because my seller account was recently suspended, and I’m honestly struggling with the situation. I’ve spent a long time building this account, listing items carefully, fulfilling every order on time, and resolving any r...

Verifying Bank Account For Over a week

I've been waiting for a payout for over a week but eBay are still trying to verify my bank account. I've had 1p go in and 1p go out. Surely it can't take this long usually. I use one of the biggest banks in the world, I'm not sure why it's taking so ...

User avatar by • Contributor
  • 4445 Views
  • 39 replies
  • 0 kudos
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