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Seller News: December 2025

Check out our latest updates to help optimize your business.

Weekly Chat with the eBay Community Team

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Customer service on eBay

Customer Service has always been something I consider to be very important. Customers should feel they're listened to, that they're valued and that they'll have reasonable opportunities for redress, in the event of a problem. It's not a lot to expect...

Resolved! No collection code from buyer who cancelled order later saying collection wasn't possible

I think I've been scammed? Will I still get the money from eBay? The only proof I have is the messages in our chat where we arranged the collection (his last message was an apology for being late, saying he'd be arriving in 30min). Context: I sold my...

User avatar by • Contributor
  • 379 Views
  • 12 replies
  • 0 kudos

Late delivery defects / royal mail not scanning

Hello We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. We have recently switched to Royal Mail as our default courier, but it appears they are regularly no...

Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)

Is anyone suspiciously not getting ANY views of some of their items since ebay has started asking to (pay to promote)? Im hearing people saying that ebay are shadow banning & secretly penalising private sellers who haven't (paid to promote any of the...

Account Restricted

Hi Everyone, I’m posting here because my seller account was recently suspended, and I’m honestly struggling with the situation. I’ve spent a long time building this account, listing items carefully, fulfilling every order on time, and resolving any r...

Verifying Bank Account For Over a week

I've been waiting for a payout for over a week but eBay are still trying to verify my bank account. I've had 1p go in and 1p go out. Surely it can't take this long usually. I use one of the biggest banks in the world, I'm not sure why it's taking so ...

User avatar by • Contributor
  • 4444 Views
  • 39 replies
  • 0 kudos

Ebay simple delivery opt out

So ebay have decided to force private sellers to use simple delivery for all listings.Previously you could select advanced options in postage and select your preferred postage method as before.Did ebay announce this to private sellers - did they .......

User avatar by • Engager
  • 58288 Views
  • 543 replies
  • 273 kudos

Simple Delivery for Large letters

Hi, Happy New year to everyone!I was wondering if anyone has used SD for large letters....Does it mean that it will definitely be given a Royal mail label? Does anyone other courier do large letters?Does it mean an ever so slightly cheaper way of usi...

Resolved! Simple delivery is awful

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did the...

User avatar by • Contributor
  • 41982 Views
  • 754 replies
  • 210 kudos
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