How to Update Tracking Number After Rebooking Courier Collection Outside eBay

[pressc-44]

I’m a private seller and I recently sold an item with eBay's prepaid label (Evri), but I couldn’t drop it off due to the item’s weight. So, I rebooked a courier collection directly through Evri, and now I have a new tracking number.

However, I can’t find a way to update or replace the old tracking number in the order details. Is there a way to:

1. Edit or replace the tracking info manually?

2. Mark it as dispatched again with the new tracking?

3. Or should I just message the buyer directly with the new tracking?

Thanks in advance for your help!

[61stephenuk]

You can contact eBay here https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid and ask for your new tracking number to be added.

Note for reference used car seats are not allowed to be sold on eBay

[marco@ebay]

Hi pressc-44, thanks for your post.

If you click here, you can see how to add tracking to your orders step by step.

Hope this helps,

Marco

[papso22]

Hi Marco,  can you confirm this is still possible if the original label was provided under SD?  Many sellers are saying it's not.

marco@ebay 

[pressc-44]

Hello Marco, thank you for your reply! I can’t find the “Add tracking number” option after clicking “More Actions.” Could you please help me identify which option here is similar to adding a tracking number? Thank you!

[ruby*ryan]

I recently sold my first item using SD. There is no option to change or add another tracking number.

Top item was 'normal' post, so I can input/change tracking number. Item below was SD, which just has a fixed tracking number and no option to change.

[marco@ebay]

Hi papso22, thanks for your reply. It should still work yes, but we are seeing cases where users are unable to do this, so we are reporting it.

pressc-44, if you're still unable to do this, please let me know the item number, and I will be happy to take a look for you no problem. 👍

Thank you,

Marco