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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Ebay witholding funds

Ebay are withholding my funds plus £400 all buyers are very happy with the items they are asking stuff of me in riddles .... proof of tracking for all items, proof of feedback..All tracking was already on all my items and obviously feedback is a Ebay...

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  • 3 replies
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Can't see postage change

I want to buy something from Germany, the seller has changed the postage to include the UK, they even sent me a screenshot of it. Problem is i can't see it, even if i click on the article i am after. Anything i can do from my end?

Resolved! What's the easiest way to make a custom deal for multiple items? [UK]

Hi folks, I'm trying to figure out what the best way for myself and seller to do a custom deal for a bundle of items, with combined shipping. Here is the situation: I have already won and paid for one item. I messaged the seller regarding a couple of...

LV not fake

How do I disput this, I purchased the item at an LV store new and have owned it since that day.i have shown all the serial numbers in the photos, yet it has been removed because it is suspected to be counterfeit. Is this from a competitor seller or a...

Bank charge dispute

So I sold some figures the other day on my other account, while I was packing them up I found some extra figures which weren't included in the bundle and thought it would be nice to include them as a freebie as I had no use for them. They got deliver...

Resolved! Selling

I am the seller. Two items collected by buyer in person with different ID numbers in listings. I have scanned both QR codes provided by buyer. One shows collected with green tick. The other still says waiting to be dispatched. I can't resolve the iss...

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Resolved! fees

Hi. I have had a look at Seller's fees but it i so complicated so I am hoping someone can answer my question on here. i want to sell an item for £150. Would I list it as Buy it now or Fixed price? If it doesn't sell at that price I would want to remo...

Return

Sold item a fortnight ago buyer requested a refund I paid the refund in full but they have not returned the item and they will not return any messages I have reported it eBay says they have noted my report but they are not clear as to how things go f...

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  • 4 replies
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Resolved! Seller fails to provide return label

Hi, I ordered a case for my iPhone SE, but received a case that was smaller than the actual phone. After several messages with the seller, saying it’s a universal case and then an offer of a partial refund, I requested a return via eBay. The seller h...

Buyer reporting an issue after receiving it

Hello / hoping for some advice. I sold a shirt which I wore once. I was not aware of any damage to it. The buyer left me positive feedback, stating that it was as described. The transaction completed on 20 May. They have just contacted me and sent me...

Sold item cancelled by eBay

I sold an item last night and an email followed this from eBay within minutes to say they have struck off the buyer so I shouldn't send the item and not to issue a refund. This morning another email from eBay to say my funds are send and checked my b...

ebay fee

Hi, I am a little confused with the ebay monthly statement and the tax invoice. Some of the fees shown on the tax invoice do not show on the financial statement . THe fees listed on the statement are not very clear as to what they are - other fees? t...

Resolved! Parcel returned to sender - help

Hi all, I am looking for a bit of advice as even ebay can't seem to give me a straight answer. I am a seller, I sent an item via royal mail tracked and even contacted the buyer to let them know the tracking and estimated delivery date. It has now bee...

ebay postage label options not sufficient

Twice now I have had issues with buyers receiving items that I have sent out using Ebay's postage labels.The items are held at a sorting centre and when ringing royal mail they just tell me that there is a scanning issue but nothing else.Then the buy...

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Resolved! Parcel stolen on delivery

Customer had parcel left on doorstep got home was gone.hes reported it to evri they admitted fault.reporyed to ebayDo I have to refund with my funds or does ebay pay..

selling

I have put up my old phone number on the Ebay settings, i have went to change it and put the item that i want to sell in my drafts, and i've changed the phone number on my drafts, for some reason it keeps sending my old phone number to get a security...

User avatar by • Member
  • 37 Views
  • 2 replies
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Offers on auction items

I made an offer for an auction item which was declined but received a counter offer equal to the starting price for the auction. The seller knew that I was trying to double up purchases to save on postage as I had already won an earlier lot. When I w...

User avatar by • Member
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  • 1 replies
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Posting

I have an item for sale which i listed as collection only, I now have a potential buyer who wishes me to post. I have tried revising but there is no facility to do so?

Making an offer on an item.

I absolutley hate making an offer on an item and the seller accepting the offer, then the money is taken fom my account without my permission. This really makes me mad, so much so i am really thinking of not making offers on items anymore. Really inf...

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Very less views

Hi all experienced sellers, hope you all are having a great day, i just want your help on my store, I have purchased a shop subscription but i ain't making any sales nor am i having any impressions or views, can you all please advise on what can be d...

Cancelling an order

How the hell do you get hold of anyone on EBay. I have tried to cancel an order, I have sent 2 emails to the seller before it was despatced, but the seller hasnt read them, or chose to ignore them. And now both orders have been despatched !!!!!

Item missing from package

I have sent an item to a buyer in America using the global shipping but he says the item which was a switch game is not in there but the picture clearly shows it in the case he is now asking for a refund and to send me the case back plus being Americ...

Resolved! Dishonest seller

So I saw a listing that was buy it now or best offer. I sent an offer and 2 counter offers were made but the seller wouldn't negotiate, they wanted one set price clearly so I couldn't go higher, I even apologised when I stopped counter offers saying ...

Tracking

So the buyer has confirmed the item has been delivered, but the tracking number given was changed at the post office. What do I do?

User avatar by • Member
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User written guides

I wrote a number of guides some years ago on eBay which got quite a lot of traffic, but now I can't find them, nor can I point people to them.Where are the guides?Mine were all on the topic of Antique Dolls.I specifically wrote a guide for people who...

Negative feedback

Had my first negative feedback from a buyer who neither contacted me, opened a returns request or even left it 7 days before leaving feedback. How can I get this removed as I was given no chance to help this buyer and they have not replied to my mess...

Is this fare

I bought a diesel particulate filter off a seller...Original item wasn't available but they said they had an alternative of same value.after looking around for the item I recieved on both eBay and Google I found that the seller had ripped me off for ...

Royal mail as a courier

Hi eBay people. Having "lost" more items to the Royal Mail and their inadequacies I would like to recommend an additional option for the drop down options for purchasing. "Delivery courier" and "other than Royal Mail" would be used by me and, I'm sur...

A return not been collected by the seller

Hello. I agreed a return with the seller. I posted it back on the 28/5/24. It has arrived but upton attempted deliver on one was in. On three occasions I have sent two messages to the seller asking him to please collect the item and complete the refu...

Resolved! How to contact a user

I need to contact a user for some help with an item they sold some time back. I've got their username, but no transactions in my account for them. Any idea how I can message them?

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I cannot sell anything

Hi all .. I cannot sell a thing ! All it tells me is " sorry were encountering a problem our end " this has been for weeks now... my account is fine & I've cleared cache ...I'm only trying to sell a few handbags & things ! Nothing crazy.. hope u can ...

I sign in as guest

I ordered two sun visor from eBay Ireland I sign in as a guest as my password didn't work it was on the 29 th of April €159:12 euros as gone out my account but I have had nothing? But I can't find them .

Resolved! Nectar Account

My Nectar account has been suspended because of unusual activity. Nectar have given me a new account but I can't change the details on mu Ebay account

User avatar by • Contributor
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I selected 'include 20% VAT' in my listing.

I selected 'Include 20% VAT' in some of my initial listings. I have sold 4 of these items and ebay has withheld the 20% VAT but I pay the VAT when I pay my supplier. I have since corrected this BUT how do I go about getting the withheld VAT back from...

Change postage option after purchase

Hi. Buyer has bought item and is happy to pay for postage but needs item quickly and wants to collect in person as lives very near. I'm happy with this, but how do I change to 'collect in person' after item has sold so I don't violate eBay rules and ...

Refund but paid with Apple Pay

Hi, I've received a partial refund as the item received was nothing like the listing! But my son still likes the item so he wanted to keep it. I bought it thru Apple Pay how long will it take to get my partial refund and will it just go back into my ...

Negative Feedback for buyer

Why can't you leave negative feedback for someone for wins the auction but then doesn't pay, doesn't contact and doesn't collect the item. Ignores your messages so you're forced to cancel the order. It's a joke I thought the whole point of feedback w...

Ebay incorrectly recorded late delivery

Hello, All my orders for 23 may were recorded as late delivery despite me shipping and providing tracking next day. Now my late delivery has shot up to 2.83% and may take my account to to below standard. Royal did not deliver these items until 29 may...

Problem with debit card

Good Morning,I have used the same debit card for 2 years for making payments and bought 100s of items.All of a sudden it is rejecting my card as payment, all details are correct, the card is registered at the correct billing address and expires May 2...

Problem with login to payments section.

Is eBay at this moment has some technical problem with sign in option? Because from morning I try to log in in payments section and I can't. Loading circle is over and over again. My account's working normal, I can send orders and list an new items b...

Resolved! Value fees charged by eBay

Yesterday I sold blouse for £4.00 plus £3.80 for postage.This morning ebey sent me payment of £4.55 . They have charged me value fees even though information on their site says no value fees will be charged for clothing.On my statement it says 0 fees...

Buyers abusing buyer protection

Just coming on here to vent - anyone else just sick of buyers playing the system and abusing buyer protection to get a refund? I sold an item - listed in the description that the inside labels had been removed as they were the large/obtrusive labels ...

Re Wrong currency

Thanks to all those who have responded to my message. It seems this problem has affected others too but now seems to have cleared. I WAS on the UK site!

seller don't want to pick up return pacel

I purchased a tablet that should be new, not used and have 10". The seller delayed the shipment for 8 days before sending and had an excuse that was very ill. Finally she posted the parcel- I was in shock when I opened the box.she send me 8" old tabl...

Negative feedback.

I advertised bench ends which had wood slats. buyer came to collect, i asked if he was happy with the bench, he said yes, stayed and chatted for a while then loaded the bench and the ends onto his roof rack and drove off. a week later he puts in neg ...

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Muddled up listings when relisting

I manually relist my items seperately if they are unsold. I list my items by category in a specific order and previously whan I would relist them they would be in the same order however now when I come to relist it the listing are all mixed up in a d...

Suspended New Business Account

I recently attempted to set up on eBay. Despite reaching out to eBay support, I have not been provided with any specific reason for this suspension. During my communication with an eBay representative in India, I was informed that the reason for the ...

User avatar by • Contributor
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  • 9 replies
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Hate the low resolution images.

Ebay enlarged images have changed, they are coming up as fuzzy low resolution pictures on a multi image page. We are told that the images are part of the description, so detail matters. The golden rule is.............. if you can't see clearly, don't...

Click and collect

I had a parcel delivered to nominated shop but apparently the shop only accept Amazon parcels so it apparently was returned to seller. I have been in contact with seller who is waiting for parcel to reappear but how do we get the address off eBay as ...

Hallo have an issue someone bought 5 items froom me and added agos collection but the codes arent s

Hallo how would I combine argos collection code when all codes have different 12 number code ? Buyer is not asking to combine but it is 5 items each copst cost arround £3 . Items arround 23 each . I can put only one code on top of parcel so the other...

Resolved! making an offer

Hi all,my question for help. when I want to make an offer for an item, ebay say they will process the payment automatically if accepted. However I wish to use paypal credit to do so, but there is never an option to chose that if I forward my offer?

Mobile phone

I won an item from a company but because they got less than they wanted they cancelled my order and relisted it for a higher price this is out of order I paid for the item so now I have to wait 5 days for my money back this is out of order is there a...

Label's

Could someone please help, it is sending me potty. For some unknown reason when I try to generate a label for items to be sent by Yovel I keep getting the following message 'Something went wrong and we were not able to generate the label'. I would ha...

eBay UK or eBay USA?

I'm seller from Malaysia. Last year I have created a seller account with eBay UK. But my first order is buyer from USA, hence I invested on advertising, targeting USA market.But recently I found that, my product views are high, but no conversion. Is ...

Re refund

Hi all I ordered from a shop two item was correct one was wrong after lots of back and forth they have said they will send the correct item I do not trust them they didn't seem to think they sent wrong item in first place even though I sen them pictu...

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Not received refund

I recently ordered a boot liner for my 2024 skoda kamiq I put my registration number in and it said its fits my car only to find it didn't so I sent it back for a refund the item has been received and refunded but I haven't had it and this was about ...

Selling - Postage and returns

Hi. I recently started selling on ebay again and need some help and advice.Basically I'm just selling cds and want to be able to offer them to international buyers.When listing an item I can offer 2 UK services (1st and 2nd class Royal Mail) with no ...

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selling

Hi hope you can help? i sold an item last week the buyer has told me they have not received but the Post Office has told me it has been delivered. They now want there money back any help. Thanks.

Postage options when listing

Hello.Just asking here for some assistance if anyone would be so kind....Basically am selling on Ebay after a while and its all changed since I last sold here (obviously).So, when listing an item I get 2 UK postage options for buyers, so I select bot...

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Shopogolic

Hi, has anyone had to post items to the company shopogolic, appears to be a holding pen to forward items abroad for the buyer.Building B, walk farm Levington suffolkIP10 OLR 01473 561006. buyer has bought 5 small items from me, paid up in full, total...

Amazon Shipping

I use ebay chiefly to avoid supporting the corrosive business model of Amazon and Cheb Bezos' plans for world (and off-world) domination. I have noticed that some sellers have started using Amazon shipping and this is not apparent until the product a...

Refund

A seller charged me £8 pounds for delivery and my item was held in my local post office he had only paid £5 for the postage I had to pay another £3 pounds to get the item I have proof of receipt which in total cost was £11 the seller is not answering...

OLD APPLE IPOD 4TH GENERATION

I purchased an IPOD as my old one died, i bought a second hand one in good faith from a guy who has 100's for sale. on receiving i wasnt able to sync the item. a two hour call with APPLE it turns out i couldn't enter any update codes as the item is o...

Postage charges

Hi, I have sold an item on ebay for £48 +£3.71 postage which came to £51.71 in total. EBay took £7.14 and £3.71 and then transferred £40.76 to my bank account. My question is ebay have also taken £3.71 from my bank account so it looks like I have bee...

Update Acount details issue

I have been trying to verify my identity on eBay and for some reason it keeps signing me out everytime i upload and save. This is a mandatory step eBay has asked me to do. I really need this sorting as I am a seller on eBay and i cannot get any of my...

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No contact from seller

I requested a refund as a pair of trainers brought were sent in the wrong size. Started the return the seller was emailing and conversation about the item but has now gone quite and stopped replaying to emails

selling

I recently sold an item for £20.00 plus postage of £3.39 which I believed would pay for the postage sent to the buyer, ebay charged me £3.39 for postage, which again I thought I would be paid £23.39I was paid £17.92 with the fee deducted which I acce...

Account verified but later suspended cause of same First/Last name of someone suspended??

Hello members, Long story short, I am having a business at Amazon and due to constant fear of this and that and enormous amount of terror you are getting there, I decided to expand my business at eBay.Despite the fact that my registration took couple...

Resolved! Reinstating cancelled sale

Hi all,I recently made a sale but the buyer didn't pay within the timeframe. I didn't mind waiting a little time for payment, but the buyer didn't respond to any messages and reminders about payment so I was worried they may be a time waster.Because ...

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Best selling on vehicle

Hi,I've listed my vehicle and had best selling offers. I've asked the recent one when collection would be and he's asked for my phone number amd address. Is this the normal route?it's the 1st time I've sold a vehicle on ebay, I haven't accepted the o...

Variations

I am following the instructions on the help page but cannot get the add variation tab! The item is on buy it now and are ink cartridges so just want to add the different colours please help!!

Resolved! Advice on returned item

Hi, I'm looking for some help please.I sold a SkyQ box with all of the cables and remote. The buyer disputed this item due to not having the viewing card from sky. He said he only wanted it for basic channels. I replied and said that this wouldn't wo...

Payment Failed

Hi, Imam somewhat confused, I purchased a compact digital camera last night it was 1 of 3 purchases I made as far as I was aware the payment had gone through, I woke this morning to a message saying payment failed however when going into my purchases...

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Pricing Policies

Hi, I have 243 listings with multiple items which will eventually all have the same variations of size, A6, A5, A4 and A3. The cost for each size is the same in each listing. If I decided to change the price of an A4 would it be possible to make a po...

I've paid with PayPal, offered to cover the sellers fees but the seller is insisting on cash on coll

Hello, I won an auction for a used automated coffee machine on eBay. It's an integrated model and has been uninstalled. I checked out straight after winning the auction via PayPal and contacted the seller re collection. He's insisting I pay cash on c...

Pain the A*** Buyer

Hello, Community people. I just wondered if anybody had any thoughts on this one. I recently sold a radio receiver (amateur radio) that was working beautifully. OK, the radio was old and had a few marks on the casing but it was in good working order....

Resolved! Negative feedback

I am getting lots of negative feedback because the description of my items is not being read.On a mobile device you have to push "Item Description" for the advert description to be shown.Buyers are just paying for my items and not reading the descrip...

No refund after return

I returned goods and refund date has gone past but no refund. The ebay tab requesting ebay to step in is not being offered so I can't see how to get help.Advice please. Thank you

RESTRICTED ACCOUNT CANNOT CANCEL OR REFUND

I cannot get hold of ebay, I have a customer report a package not delivered, as I didn't purchase the correct postage with tracking, customer says not arrived though it was sent, but I didn't do it tracked, Ebay has been reviewing this for over a wee...

Payment

I keep buying stuff from eBay and the payment goes through but it takes it out again and putting me in debt if there any way to get the other payment back to my bank as it keeps happening me every time

no paypal option to pay on items

looked at a few items and no option to pay via paypal.....anyone else having these problems as im not buying anything until its sorted ... will not be putting my card details on every single item i buy

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Resolved! Help, with return item and postage costs issue.

Hi all, A little advice, since I can't seem to get hold of an ebay person! I bought an item for a car that doesn't fit it. Seems to be for a saloon and not a hatchback as advertised. Silly me did a return choosing the 'Doesn't fit' option instead of ...

Used ebay postage

I mailed a package using ebay postage. It was delivered but contents lost. Insured through ebay postage. The post office wants a breakdown postage and insurance fee. How do I get this thru ebay? Need a human as none of their issues are like mine. Nee...

Negative feedback by me removed without consultation

Based entirely on facts when a seller sent wrong items instead of the item ordered, with no redress, so that the seller has got away with this misdeeds, I gave negative feedback. I see that this seller has regained their 100% positive status, therefo...

User avatar by • Contributor
  • 86 Views
  • 3 replies
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Buyer wants me to arrange packaging and return of goods

I live in Scotland and advertised a CANON digital camera and many accessories on eBay, the price was so good that someone accepted it almost immediately. I packaged them safely and posted them to an address in southern England and he received them ne...

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  • 125 Views
  • 4 replies
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Resolved! Adding postage to counter offer

I am selling a large item for which I have received an offer. Carriage is about £50 so I have made a counter offer, addigng £50 to their offer. However I can't seem to edit the counter offer to say postage/carriage is included. How can I do this? Tha...

EBay purchase from China

Hi I literally don't know what way to turn and I know you guys have the knowledge of what I can do (if anything)? I made a purchase for a toy from China back in Feb 2024. The tracking was due end of March. That then got updated to April I believe. No...

Scam

A buyer has bid on 2 of my items closing the bid out forcing the item to sell to them. I can't message them their profile name states to text them w a number. It has taken both my items off for sale. Trying to contact an human for eBay is impossible ...

Resolved! Unable to Pay the offer

I made an offer for a dyson 7 and was accepted hence the website said "SOLD". When I proceeded to pay I noticed that the CC was expired so I tried to add another CC on site. When I tried to pay I cannot revert to the site to pay it bec there is a not...

Accepting an offer

I have an item currently in a 7 day auction and have received bids. I have also received an email today from a buyer offering a price I am happy to accept. Can I do this and cancel the auction or must it now run its full 7 days?

Money owed

I owe eBay around 87.40 and I don't currently have the money right now. I contacted customer support and they told me that there's currently no time frame so I should have till the end of next month, but when I checked it still said that I would be c...

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  • 206 Views
  • 14 replies
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return not recieved

the buyer returned an item which stated was damaged in the description, she didnt read the description properly ,Ebay still let her return it and i pay for the postage label .then tit says item delivered but i havnt recied it what can i do?

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  • 90 Views
  • 7 replies
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Fees

I received an email from e Bay a few weeks ago stating no fees on clothing was in place. I've just been charged fees for selling clothing can anyone help

unable to view certain options in my account.

Good Afternoon, I hope you can help with an issue which I am unable to resolve.In "My Account", I am unable to view "Devices I trust". The message continually says" Sorry we have run into a problem. Try again later."Since using this new laptop, I am ...

bonus points

I am yet another who down loaded the e/bay during APRIL 19th 202 and made 3,4,5 purchases on the app,which showed up as qualifying for bonus points. I have still not received my bonus points.

Selling on ebay (Business)

So i have signed up as a user and registered as busienss seller. We have listed products but when you search fro them (like a customer would) ytou cant find them on ebay anywhere aside from clicking on the link in the sellers hub, deos it take a day ...

Negative feedback as for sellers

Hi, I face a massive problem and want to know if any of you have the same experience. I got a few negative feedbacks selling used electronic goods. First situation: The buyer claimed a return because the phone didn't turn on. He was disappointed and ...

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  • 6 replies
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NON PAYMENT

Buyer hasn't paid or responded to my requests for payment for 5 days. I want to cancel order and relist but 'buyer hasn't paid' is not listed as a reason for cancellation. The option is' Buyer requests to to cancel order'Which would let him off sciyy...

Payment Not Credited To My Account

I have paid my outstanding balance for selling but it has not been credited, EBay have now asked a Debt Agency to recover the amount. I have EBay Ref on my C /C statement-MT241430065000010107036EBay-0*1311595-18980 London GBR£16.93

Ebay failure to act

Back in January/February 2024 I opened a case for non-receit of an item. Ebay closed the case because so called proof of delivery was provided by the post office. As I told Ebay, this 'proof' was bogus and the item was not received. Lo and behold, th...

latest BT Mail Update !!!

BT has just updated my email account yesterday but for some reason any emails I received from an email seller it dosn't open the sellers email replys or notifications ? Has anybody else had this problem and know how to solve it please ?

Nectar Points Bonus Deal

A Nectar Campaign was abnnounced recently which operated fro 2 April 2024 to 30 April 2024. To qualify for 500, 1000 or 1500 Nectar Points 3, 4 or 5 purchase gad to be made before 30 April 2024 of £10 or more. I made 7 qualifying purchases in this pe...

Display price in USA

Hello. I contacted my eBay seller account with Prinful and I listed an item for sale , but the price showing in USA on my eBay account. How I can change to GBP please? thanks

User avatar by • Contributor
  • 72 Views
  • 3 replies
  • 0 kudos

Confirming an item

Hi can anyone help me. I have been ebaying for many years and I have never been asked to confirm an item when it was delivered. I purchased something and the seller wants me to confirm with ebay I have received. I have been trying to find out how I c...

Resolved! buyer refusing to post items out as she believes they've sold too cheaply.

having won an auction for some wax melt bits. the seller contacted me refusing to send the lot as she believes it sold too cheaply. she offered to send part of the lot or refund my oayment. there was no reserve on the items so as far as I believe the...

Product Safety Recall - Seller not interested

I had an email from EBay stating: We take product safety very seriously.. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product. If you have questions abo...

How to view previous listing

I made a recent purchase but only half the quantity of my order has arrived. I would like to examine the original listing to ensure I didn't misread it before I take further action. How do I view the original listing?

False payment

Hi, I've recently bought somethings and the money has been taken out of my bank account for the items, that is all good but I also have a payment for £5.99 been taken out separately at the same time for no items whatsoever, this is a payment I should...

Buyers not known at the address

Hi, I sent some pins ( low value ) to a buyer with no stars and a month later they contacted me and said they hadn't arrived, I asked if they wanted a refund or more to be sent and they said send again, meanwhile I received the package back saying no...

Headlight

Hi i was buy a headlight from a seller on ebay and i didn't test it until last week because car was not used at all and now when i use it i see that the headlight can't be adjusted because something is broken inside sell i think he was know that is b...

Feedback removed.

Left negative feedback but it was removed by seller.. item was poor qaulity and has broken weeks after. Cant find anywhere to get help..Seller refused photo as proof.. Seller has left me good feedback 4 me despite my advising , then leaving bad feedb...

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Refund dispute

I recently bought an RTX 3070 Ti from a seller over a month ago. It was working fine until a few weeks ago until it just stopped working completely. This was over the 30 day money back guarantee from eBay so I couldn't get a refund or a return or any...

Charity seller: how do I find out how much postage I have collected from buyers over the month?

Hi all. I run a charity account on ebay. Paypal takes net proceeds from my ebay account, and then pays the charity. Net proceeds means less any fees and any amount paid by the buyer towards postage. Is there any way of finding out how much postage I ...

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