Your February 2024 Seller Update
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Forum Posts
issues with delivery/cant report items not being delivered
i ordered 2 items from a seller a week ago and they only sent 1. i messaged them about it and they said they would send another one soon but i still havent recieved it and after messaging them 3 times they have ignored all messages. normally i'd be h...
My Money pay-outs have been suspended indefinitely
Hi, I wonder if anyone out there can help me.I have been an eBay buyer and seller for around 10 years, over Christmas 2023, I received news that I had a brain tumour and I would need lots of chemotherapy and Radiotherapy. At the time, I was selling w...
Buyer requesting refund after my payment was on hold
Hi folks plz help a buyer did not collect the dining set and has requested a refund of the £40but problem is my funds were on hold - I never got paid it - so if I press agree a refund will eBay deduct £40 from my account ! what do I do now ?
Buyer used item but saying it now doesn’t work
Hiwe sold a as new speaker, that had been used once for a couple of hours on Xmas day . It was expensive and the buyer said he needed it within two days as he had a event at a marina, so we shipped it next day delivery at a cost of £22 , even though ...
Notification from seller i dont recognise.
I got an email from Momex, a German company, thanking me for a purchase of some kind that I didn't make and not telling me what the purchase was. They sent lots of small print and also a pdf which had headings like 'item' and 'name' but again they di...
Trying to pay !!!
Hi ......I've now been trying to pay the huge amount of £4 to ebay for the last 2 days....changed my bank details ....sick to death of texting messages ......I just want to speak to a real person......so I can pay this huge amount of money before I g...
Periodic review disaster
I am both a buyer & seller of 20 years + but specifically selling for more than 6 yrs & 100% feedback.2 weeks ago out of the blue I was made subject to a periodic review I had just sold a £ 500 ring & was expecting a payout everything was put on hold...
How can an address be wrong?
Has anyone had this experience with Evri (or any other courier) please? I sold an item. I printed off the order details, then booked the parcel in with Evri. I can only use the address that is on the order details at the time I booked the parcel in. ...
No response from seller to cancel order
please could someone help me, I have accidentally placed a order not only with wrong card but wrong address ! I've tried to cancel the order but it said to contact seller, which I've done but I've had no response and it's been 5 days I've chased but ...
Recovering a deleted message
I've accidentally deleted a message in my Ebay notifications.I can't see a trash folder, so how can I restore it?
Highest bid
I recently bid for an item that didn't reach reserve. Although I received acknowledgment of my bid it did not show as the highest bid when the bidding ending even though it was higher than the other bid. Anyone know why this would be ?
Click & Collect postage costs
It's becoming increasingly obvious I need to start using click & collect as an option when selling an item on eBay. I've not used C&C before, and I can't find any info concerning the cost of using C&C as a delivery service. If I sell an item that wei...
Buisness account
Hello all I have a problem I cant change my personel account to a buisness account I dont have the edit button in my personel settings any ideas ?
enquiry
How best can I resolve out of stock item when buyer has paid. I contacted them asking if I could get an alternative but they asked to cancel . Will this be a defect or how best can I resolve it amicably with the buyer. Thanks
Approval Requests
Hi, when I buy an item and pay by card I usually het an approval request from my bank. However, the price of the item comes up as £0.00, so I decline the request as I think its suspicious. Do you Think I am right to do so? Many thanks,uk topo
Seller issued a refund but refuses to collect bulky and heavy item
SELLER Accepted I RETURN A BULKY, HEAVY and unusable sofa FOR A REFUND. I bought a new sofa which was defective, there were many other issues about it, and was of no use to anyone. The seller agreed I return the sofa for a refund and we even talk abo...
Phone number
Anybody got phone number for customer services
Where are my templates?
Help please, anyone. Where can I find my templates? I'm using an Apple All-in-one desktop.
Return
I purchased some wood and they have come in separate boxes on two different days . They are the wrong size and I need to return. When I have done my return it has only given me one label. How to I send them both back with only one returns label . Con...
How to find an ebay auction given the ebay number?
If someone supplied me the ebay auction number how can I get this number to actually give me the actual article being auctioned? When I put the number in it just says not identified.
Sale cancellation
Why does ebay allow sellers to post items on multiple sell sites and then cancel on here if it's selling for more somewhere else?This practice shouldn't be allowed and the only reason for cancelling an auction should be if the buyer doesn't pay!!The ...
Ebay
Does anyone else think eBay is getting worse? 11 years on here now and I'm getting problems all the time, I've had a stroke and can't do all the internet stuff, I prefer to talk to someone and explain my problem. Now it's like trying to get in touch ...
CANNOT GET REFUND FOR ITEM THAT WAS NOT DELIVERED
I bought an item from an ebay seller in UK on 2nd June at approximately 9pm. Message arrived from seller acknowledging order. 3rd June received email timed 07:49 saying ITEM IS BEING DISPATCHED. 3rd June 19:57 email says goods dropped off at 14:39 lo...
ebay mistake
I have just sold an item. I go to print out the address label and am told I have already posted it, complete with tracking ID!!!
Faulty camera import
Good morning So my first camera import from Japan has not gone as planned.Camera was as described correctly visually but not working properly. Seller has been very upfront and helpful saying he will either refund the amount or I could have it for par...
Resolved! Returned item not showing as returned
I have received a wrong item. The seller has agreed a refund and started the return process. I completed my part and UPS picked up the item on 29/05/2024. The item is still showing as though I have not started the return process and just asks me to p...
Photographs not displaying when i search for items
Hi, photographs will not display when I look on eBay using my kindle fire tablet. Does anyone have any suggestions for how to resolve this please?
Resolved! Advice
Hello, I have bought a drone worth 495 pounds on Ebay. I checked the person review and feedback and he has 98.2 % positive feedback, this gave assurance to a reasonable extent that the seller is trust worthy. After payment, it took 7 days before deli...
Listed item not picked up in search
Why are my listings no longer showing within the range of pricing as my item is one of the cheapest but it's not being picked up when sorting by lowest price.
Where is the ask ebay to step in option, on the more options like they say it is.
Where has that option gone ? If it was ever there's? its stated on the help section for when you can ask ebay to step in , asks you to select the more options and theres a list of things you can select, all except ask ebay to (swerve the difficult st...
Purchase
I paid for an item deposit over the phone plus balance on delivery. I am happy with the purchase as it doesn't meet seller description. Some parts were missing. The item doesn't appear on my purchases because of the payment method l used probably. Se...
Refund
I sold an item for £ 2.99 plus £3.69 postage. My buyer has received a note from Royal Mail saying there was insufficient postage paid and she would have to pay £7 to receive the item. Although I had a receipt for the postage I did not want to receive...
negative feedback
I have had a nagative feedback from a buyer that never purchased the item she bid on I waited 4 days for payment sent her 3 email requests did not get any communication so I cancelled the order that was March 18 th 2024 never thought any more about i...
Lost package
Hi Royal Mail have not delivered my package to my customer. Do I refund him or do I get compensation from eBay. i am putting in a claim to Royal Mail, but that will take time
FEEDBACK FOR BUYERS
Hi, Recently I purchased an item on ebay, I paid for the item, and the item was delivered quickly and its great,After around a couple of months I noticed on my account that I still had one item I had not left feedback for, Firstly I checked to see if...
Unable to edit an item
Hello all, I have an item listed (386858056227). I orginally listed it as a two pack and so need to change the pack size. In addition I changed the discount offered so need to change one of the photos. It says I can't change anything as there is an o...
I purchased an electric lawnmower which stopped working after using it for only 3 or 4 times,
I purchased an electric lawnmower which stopped working after using it for only 3 or 4 times, 4 weeks after receiving it. I notified the seller and received no response. I have since investigated if it is something simple like the drive belt but it i...
My order
Hello, my order number is 05-11616-08680 and I placed an order on 5/25/2024, but it hasn't arrived yet and no one is responding. Please help me or get my order or get my money back. Thank you.
Trainers Failed Authentication but sent with original tags, etc.
I have just sold a pair of trainers which have failed authentication. The trainers were listed and clearly stated without original box however, they were sent with spare laces (in original packets) branded paper from when stored as well as their orig...
Resolved! Collection
How to add home collection to an existing listing with offers
Suspended AGAIN for allegedly selling counterfeit goods (they definitely are NOT!)
I love watches, so I buy and sell on eBay and it helps to fund my collecting. But on four occasions over the past 7 months my account has been suspended for (according to eBay) selling counterfeit watches. I promise you on the lives of my children, I...
Issuing a refund
I need to issue a refund but the money the buyer paid is on hold and when I try and issue the refund it says it didn't go through. Can someone offer some help please
MISSING NECTAR POINTS FOR APRIL and MAY promotions
I am still waiting to be credited with the 4000 Nectar points that I won in the April and May Nectar promotions, has anybody received theirs yet
customer service
Hi, I am unable to get a call back from customer service today. Previously I have had no propblem. Is anyone else experiencing this today? My phone is working and making outgoing calls and receiving incoming. Any advice is greatfully received. Thank ...
Adult Category Approval
Hi. We applied to be approved for the restricted adult category well over a month ago and have hear nothing since. Is there who we can speak to, to see where we are with this? Customer service simply states its with another time and they can not help...
Negative feedback removal request rejected
A customer provided an incorrect address, I managed to get this amended with the courier but understandably there was a delay. The tracking with Evri eventually updated to show the parcel was delivered but the case sided with the buyer, eBay said "We...
Resolved! Been charged twice for nothing bought
I have been charged twice for nothing bought.I have checked Purchases on my account and guest account and nothing adds up to this amount.Help!!!
Buyer has left me false neutral feedback
I was wondering if anyone could help. A buyer has recently left me neutral feedback stating the item they purchased off me hadn't arrived, however I added the tracking as soon as I'd posted, which was the first day after the bank holiday weekend in t...
Seller refusing to accept bid
Quite recently I bought a swept-hilt rapier. We had some problems with delivery, which was slow. It wasn't the end of the world. There was also a problem with postage. Originally, it was £15, which I agreed to. Then it rose after the sale to £125. I ...
Buyer has not collected item
I have sold a beach cart on Ebay and the buyer has paid but also needs to collect. They have not responded to my message what should I do?
Tracking number
Put a wrong digit in tracking details I sent to e.bay ,but sent the correct details to buyer ,
return
so i put a return request in for an item following the steps you do, got a qr code strraight away to return (free post) and that refund will be issued after i post item back etc and gave me till the 20th june to do so. one day later i receive my refu...
Wheel purchase
I purchases a set of steel wheels for my car recently, they have a decorative stud, patterned around the face. Over a month ago, I noticed rust at these studs. I contacted the seller, with pictures, requesting replacements, or refund, to cover my cos...
Fake perfume
I received email from ebay to say a perfume I purchased from a reputable ebay perfume shop has 'issues' I looked on sellers page and it has red banner across the perfume listing as 'policy violation' So I expect they are selling fakes. When I receive...
Confusion over Tax
I have been selling on ebay for some time now. I really enjoy this. 1. My friends mum sadly recently died, i sold alot of her old clothes. The amount sold was about £450, this was given to my friend, they then kindly gave me £100 for doing it. 2. My ...
Selling Ilegal BMW Softwares
I have been a victim of illegal software. There are sellers on here who sell illegal dwonload and not even describing what is being purchased, picture of cd and then sends a download link. I have reported this to ebay many times and they keep allowin...
Payment Dispute Opened but customer unaware and happy with item
For the 3rd time in recent months I've had payment disputes opened, but the various customers have all received their items and know nothing about the dispute. They have confirmed the items were received, they left me postove feedback, and they have ...
Return
Can any explain to me I received an item that was faulty so ebay sent me a prepaid return label so I posted tge item of 5 days ago only to get a message from royal mail tracking stating that it is held in a retention centre as they have been advised ...
Possible scam?
I recently bought a coat for my wife on ebay and the seller messaged me to say he noticed the coast was damaged so he cancelled the order. He messaged me to say he was going to refund me but is now saying ebay will not allow him to refund me due to h...
Stolen vehicle for sale on Ebay
I had my van stolen off my drive while I was unloading it. The keys were in the van so the insurance wont pay out. A week later the van is for sale on Ebay and I have given all the details to the police but they do not have the manpower to investigat...
Can anyone advise me of my rights please? I purchased a fishing rod. It snapped. Seller won't reply
Can anyone advise me on my righys please. I purchased a £70 fishing rod for my son in may. He used it for the first time last friday, after getting his fishing licence, and it snapped in half when he caught a 4 inch tiddler. Obviously there is a defe...
Sellers rights ?
Sold my car at the weekend now the buyer doesn't want it and to relist I have to pay again ? Surely he should be made to pay ? Kind regards Fraser
Sellers aspect
Hi, a buyer collected the furnyand paid cash and then I deleted the item from list. And the buyer gets constant reminder from eBay to pay. How do I fix this? Thank you
Paying for
I tried paying for items in basket, after entering usual payment a red strip appears saying check your payment or add a new card.theres nothing wrong with card or details. This has happened to several accounts I have had and had to close . When new o...
Auction started, 1 bid so far, (way below reserve). It's on for a week, am I allowed to accept offer
Hi all,Auction just started in first hr I got a lot of offers well below my reserve, I declined offers.1 person has bid. Now that someone has bid,am I allowed during the auction to accept offers?
Petrol money for delivering
I'm selling a mobility scooter and have said I can deliver locally. Some one has asked if I can deliver 60 miles away which I'm happy to do but can I ask for petrol money (£20) or would that be against the rules?
My rating has went from 100 to 91
My rating went from 100 to 91 from one bad buyer who lied about a faulty product which I sent videos of product working never had any neg feed back before
Ebay viewing
Ebay will not load on an item to view ( invalid access token)
Returning TWO items from one order.
Hi, I want to return both items from one eBay order. I select the option to raise a return against one of them. I can't select both at once. It then wants me to pay postage to return just that item. How do I combine both items together as one return ...
Returned this item on 28 May using the return label provided . The vendor claims not to have receive
I return posted this item on 28 May using the return label provided . The vendor claims not to have received it. I have a certificate of posting. I was asked to post it by 11 June - it should be well there by now! The vendor appears to be a little ob...
Buyers protection
Bought in a morning under a year ago with a year's warranty only been up five weeks at the most Got in touch with Sally sin. It was wearing tea and clearly you can see this stitchen is coming away
Fee's being requested , but not sold anything
Hello I'm a little confused as I have not sold any items via Ebay I currently have my Kawasaki ZRX1200R for sale via a classified add , this sale continues ie , not sold to date. It is my understanding that classified adds re the sale of a vehicle do...
Ebay
Why is e at not alowimg me to more than two orders because I've had two in last in the last two months !?!?!
My Ebay Account not show promote listing
My ebay accont is new its a private seller account so when I list the product my account have not show promote listing can you please give me the reason in behind it whats are problem and what can I do
Resolved! Choosing from Ebay's postage labels
HiI'm buying labels via Ebay but it's confusing because there doesn't seem to be an option for a 'Large Letter' or 'Small Parcel' (the two I most frequently use). I've taken a screenshhot and can't understand why there is an option for 'cabin Luggage...
Vat payments
I've just registered for VAT. When I set up my listings do I need to put in the vat % (mainly 20% with my items) or can I leave that if it says that the sale includes VAT? also, is there an easy way to track my VAT payments?
Resolved! Insufficient postage purchased
I have purchased a postage label for a sold item but realise that Ihave underestimated the weight of item. What an I do ? Help please !
Resolved! Order ID.10-11404-06095, for 24 pieces for Gillettet Mach 3 .
The items received are FACTORY REJECTS.I want to return them for a FULL REFUND.What shall I do?The System for a refund is VERY CONFUSING.Please help; this is my first problem with eBay Returns.Than you.
Canceled order after one min , but ws not accept ed
Hi alli made an order on Friday and I canceled it after one min.on Saturday around lunchtime I received a message that the order is dispatched and another message that the order can't be canceled because it is dispatched.I received the dispatch messa...
Punch bag not as described
We bought a punchbag from a seller and after 5 months it has fallen apart. I have sent seller 2 messages on ebay app and another email to them directly with pictures of punchbag. They have not answered any of my messages. The punchbag is still on spe...
Sending my asdress
I have sold an item via best offer - it is for collection only as to large anc fragile to trust in the post, but the ebay message system will not let me send the buyer my address or telephone number for picking up - any ideas?
Add two new Brand under model locomotive
How can I request ebay to add two new brands under refine search options.Accurascale Cavalex
Invoice
I am trying to prepare an invoice which includes a delivery charge and also a discount, but I am getting the attached error message. Can anybody help me to resolve this issue?
Cancelled order
Hello, I cancel my order less then 8mins I made the order on the 8/07/24 because I see the delivery address is wrong. But the seller still went ahead to post the order today on the 9th, and said this order can not be cancelled because it has already ...
Charged twice
I have been charged twice for a product and one is pending but I still can't spend the money when will this stop pending and give me my money back to spend which is MY MONEY
Seller keeps delaying collection
The seller is very poor on returning messages and is now making collection as difficult as possible, having already paid what are my options
Refund
HiyaI bought a car travel 12v/24v coffee flask from a chinese seller. Item didn't work after few days use. Seller agreed to send a replacement but later reneged on his promise. What shall I do please?
Hi, I have found this advertisement in Facebook https://www.facebook.com/marketplace/item/1224114298558434/ It's about selling return packages from eBay and Amazon and I wonder if this is illegal or legal. I am pretty sure that returned orders should...
Resolved! Accepting an offer on an item.
I have tried to accept an offer to buy an item I am selling but but nothing appears to be happening. Any ideas why?
Refund the buyer
Please I like to refund my buyer. How do I go about that?
Payment
How long dose it take for a payment to be processe as I have sent the item
Is this a scam?
It's been a while since I sold something and had to post it.I put up a PS5 game yesterday and it was bought today. The buyer has no feedback and only joined 5 days ago. I got (what looks like an official) message from eBay saying the money is on hold...
losing to a bid timed after the end time
i lost to a bid that was placed 23 seconds after the end time ... is this normal ?
Item was signed left in my building and was stolen. eBay sided with the sender. Help!
Hello, I recently purchased an item. It was signed for my someone with an unrecognised signature in my building. I opened a cased with eBay and ultimately they sided with the sender so I have no lost my money and have no item. The value is £2,000. Ho...
About a wrong purchase
Please can someone advise..I bought 2 boxes of cat food on 2day delivery. Courier only brought one box which was open..and one missing. I didn't accept it as was incomplete. I'm out of money now because I paid £24 for 2 box of cat food. IMPOSSIBLE!!!...
Yodel broke my parcel
I shipped a monitor in perfect condition and it arrived broken. It was well packaged and sent with fragile tape. Ebay made me refund the buyer and charged me for the return. I am now almost £40 down through ebay charging me for random costs. Yodel sa...
How do I give Ebay themselves feedback about their new style of feedback?
For twenty years I've ALWAYS provided feedback to sellers for items I've bought. Now I keep getting reminders to do it because I've had to stop. Ebay won't let you leave feedback now unless you 'rate the item'....I want to rate the TRANSACTION, not t...
Resolved! Seller cancelled order and refunded, then relisted for higher price
I sent an offer to a seller for an item and got a counter offer back which i accepted only to find later they cancelled and refunded the money and relisted item for a higher price. Just wondered what your thoughts are on this.
Start-up Scale-Up team, how do I contact them?
I got an email today from eBay, "need help getting started? Apply for free 1:1onboarding support * with our Start-up Scale-Up team. When I click on the link, it's a broken link, doesn't work!!! Does anyone know how to contact them? I could do with on...
Delivered parcel but dispute os open
HiIve had a buyer open a dispute as their item had not been recieved. Not a probelem, i contacted the delivery company and they had pictures that they had asstempted to deliver but there was no answer at the home. I sent them a message and they redel...
Micro payments
My account is on hold until I can confirm with ebay the amount of 2 micro payments into my bank ..its been days now and no payments have shownMy problem now lies with the fact iv sold 4 items which buyers have paid for and are.waiting for but as my a...
Why are Evri allowed to not deliver properly?
Why does eBay use Evri without any recourse for deliveries not fulfilled properly? They left 2 consecutive deliveries in the communal area. There are signs asking them not to due to thefts. The delivery person has been seen and asked by neighbours no...
Item not delivered
Item never recieved even though seller sent and says he has delivery proof post left gibberish card no names time del number post office claimed it was delivered but cant tell me which address deliver to Ebay no help at all PayPal less than useless w...
Time away
I am going away for 6 weeks next month and wanted to book time away from selling but eBay will only allow me to book 30 days on time away . Does this mean I will have to end all my listings and then go through the whole process of relisting when I re...
Laptop Bag
I am offering a laptop/messenger bag.For some reason eBay won't let me list it in the category which covers laptops/tablets etc.I get this message :You're listing in a category that's eligible for Authenticity Guarantee, but the second category you'v...
High value item not delivered. how to contact ebay- buyer has other items for sale
The buyer rolled me along for over a month. Now he says he has proof of delivery. He is clearly a scammer.How do I contact ebay?
Resolved! Entering preowned in condition section
Hi, I am selling items and wish to put preowned in the condition section however the only choices are new, new(other) or used. Many people selling similar items have put in preowned yet I cannot find the option nor will it allow me to type it in. Can...
The Buy It Now price must be greater than or equal to GBP 0.99
Tried numerous times, also contacted support via "chat" - problem persisted. Firefox is my usual browser but I also have Google Chrome installed. Used this to go through the listing process and the listing was posted without any problem!
FEES DEDUCTED FOR SELLING A PIECE OF CLOTHING
I have just sold an item of clothing and had fees deducted when its supposed to be free, the online help is useless, what can i do
I need help as a seller
I have sold 3 separate items to a buyer who said she hasn't received them as left in unsafe place she is unable to use her account so sending messages via another account I have tracking number but she keeps messaging me up to 50+ messages saying it'...
Item says delivered to correct address, but is known it is left at wrong address
As seller I have spoken to post office they are checking tracking supposed to respond within 10 working days, what are the next actions for the seller or buyer please?
searching
Is there a way of searching for an item without getting thousands of other items with no relevance. For instance, I have searched for 'Rover P6 Towbar,' in Car Parts and Accesories, and get 9,300 items, the fist one being a timing belt for a Ford Mon...
Non delivery
Item I bought in April as. Not been delivered yet
Final Listing Fee
I have seen adverstised many times that there are no fees for clothing. I have just sold some trainers and have been carged over 13% in fees.... so nothing free here ? Are trainers treated differently although under the "clothing" category ? Thanks
Ebay transactions showing on my credit card but not made by me
My credit card shows 4 ebay transactions, but I have made no recent purchases. When contacting bank they said I need ebay to verify they are nothing to do with me before they will riase a dispute to refund the funds to me.
Resolved! Clothing bundles and job lots
I wonder if anyone can help please ?. Since eBay has abolished selling fees on clothing , I'm just wondering about job lots and bundles. As in used clothing job lots. I've searched but can't seem to find the answer anywhere. Any help or info would be...
Not receiving notifications when offers received
Good morning,Over the past few weeks, I have not been receiving notifications/emails when offers have been received, unfortuntly this has meant that I have not been able to respond to offers received in a timely fashion and therefore missing out on p...
Resolved! I want to send a part refund, can’t find how anywhere
I combined postage and need to send the difference back to buyer. How? I have followed eBay's instructions but can never find the refund part? Anyone know how.??
Fees
I have sold a sold a signed football shirt and been charged final fees. However, I never had any final fees on another occasion. Can I get these fees canceled?
trying to sell
Hi, I am trying to sell pair of trainers and have uploaded 2 photos but keeps saying problem with photos and won't let me list. Have tried numerous times but same message. I only have 2 photos so don't want to add anymore and I have not sold anything...
Buyer returned item
I sent a replacement for the item the buyer returned but it keeps asking me to refund. How do I get around this?
New selling procedure
Good evening, (well it is here!). I've been a member on eBay for more years than I care to admit, I've a feedback score of 1091. After quite a break, we're downsizing a bit and my partner decided to sell a bike. Free Listing, great. So I listed my it...
incorrect postage fee
After buying a VR cable from a seller, i am informed by my local post office that there is a fee to pay due to the seller paying the incorrect postage. Therefore my item is being held hostage until i pay a fee of £3.50 to release it... LOL. Its the p...
eBay Suspension: Report to The Financial Ombudsman
Many users are reporting unjust suspensions by eBay. I’ve had an eBay account since 2004, with over 760 positive feedbacks and no negatives. Recently, I attempted to open a second account to sell t-shirts, but it was immediately suspended. Despite nu...
Dot I get refund
There was an item . I made an offer and the seller accepted it. I requested the seller to cancel the order and he asked me a pick up code as it was a collection. I gave him code ans few days now I been charged still. I tried connecting to Seller as p...
Complaining about eBay itself
I bought a handbag. It had to go to the authenticator. The seller was incredibly slow. I mean two weeks to post it which was annoying but not fatal. I got the note saying it had arrived at the authenticator there was a quick turnaround and it had bee...
Cancel order
Hi there, I want to cancel an order that my son made. My bank is asking for a 6 digit authorisation code? Where is it please?thank you in advance
VAT
Is there VAT to pay on a secondhand ride on mower in the UK, the seller hasnt advertised as such but ebay has siad I am the highest bidder and there will be 20% VAT, if there is, who collects it?
Item bought
I bought and paid for an item on eBay but never received it, how can I get a refund when eBay is telling me to send it back to receive my refund please help and advise
The seller did not ship the item.
I bought an item and I'm waiting five days for shipping. I wrote two messages to the seller, but no response. What should I do in such a situation? Quickly and effectively. Thanks
Advice
Hello,I recently bought a car on eBay , I won the highest bid and immediately tried to pay, however I noticed that payment was pending,then I received a message from the seller saying that I needed to pay for the car via bank transfer,I waited for th...
How do i cancell a return when buyer changes their mind and decides to keep item
I've issued a return label, now the buyer has decided to keep the item, how do I cancel return
Returns
Hi I have been instructed to return the item I have been refunded for but there is no way I can corfirm the item I'm returning has been return so I'm abit confused am I just meant to rely on trust the seller confirms I have returned the item?
Filtering Used Cars
I'm trying to find a used car from a private seller. I don't seem to be able to filter for private sellers, so I'm just scrolling through hundreds of trader ads. Am I missing an obvious filter somewhere please?
Contact seller
I am getting this message when trying to contact a seller before purchase "Verify your identity We ran into a problem. Please try again."
Not all my orders generate a ECP number ?
If I choose a Argos collection store for my delivery address, there isnt always a ECP number generated?
Tracking says delivered but it is wrong
A small order I placed (on a different eBay ac) has been marked as delivered by Royal Mail. I was at home when it was marked as such but it never arrived. Upon checking the tracking on the RM site I noticed that the map showing delivery location was ...
NECTAR POINTS
I have recently purchased a few items through ebay but only managed to link my Nectar number after the purchases. Will I still be able to redeem the points that I should have received from those purchases? Please advise. Thank you.
Selling fees
Can anyone please help? Listed my van for sale but it didn't sell. I've received an invoice for £15 from eBay despite this. Tried their help section but it's useless. I thought fees were only charged if and when an item is sold?
Sellers not responding
Order number *** item doesn't work, 1, warranty and guaranteed sellers not responding. Several emails.
Philippines call centre
I am A EBAY UK regersted user and for years I have had to deal with the Philippines call centre even though I sell in categorys that are more or less problem free I still have had to contact them for help to improve my listing and of course the odd c...
Reporting scam ad
I reported a scam ad on here, it had been listed on gumtree london, I reported it to gumtree, then it turned up here, it's for a boat, they sent me bank account details to pay a deposit, I hadn't even viewed the boat, reported it to ebay, they can't ...
Item dumped on drive by dhl has gone missing
Hi, I ordered an item, when i hadn't received it, i contacted sellar who said it had been delivered, he had a signature, gps and photo. Well he didn't have a signature, as we weren't in, and picture showed it was dumped against wall on our drive. So ...
Resolved! where has messages gone since they changed the app again ?
Where has messages disappeared to since they changed the app again last week ? they seem to be gone, iv tried every way to locate them but the direct Messages page has vanished and now I can't ask sellers a question or if they message me i can't find...
Problem viewing page
I am viewing on new kindle fire.HE 10 13TH Generation. Never had this problem before was ok 2 days ago. When I search the page comes up ok showing ALL for sale, Buy it now and Accept offers. . If I go into the Auction page pictures of listings come u...
I canceled order after one min but it was dispatched one day later
I make an order yesterday and cancel it after one min of the order.it wa dispatched today an hour agowhy it was not canceled what shall I do now?
Resolved! Multi User Account Access
Hello, I have just started working for a small registered charity shop. They want me to list items on their ebay charity pages to help raise money for them. In order to do so they have sent me an email invitation to give me certain permissions to acc...
Negative Feedback for buyer
Why can't you leave negative feedback for someone for wins the auction but then doesn't pay, doesn't contact and doesn't collect the item. Ignores your messages so you're forced to cancel the order. It's a joke I thought the whole point of feedback w...
BNWT wetsuit damaged, but bought 7 months ago, never used
I bought a brand new wetsuit with tags from a seller in November, but didn't realise at the time that the zip has three teeth missing and won't fasten. It's never been used and still has tags attached. Can I still return it or get a refund? I've mess...
Feedback issues
Used to be you could only leave one feedback for multiple purchases from the same sale but that option is no longer available at all. So I can't leave any feedback. It doesn't happen for everything, and only once so far for a single item transaction,...
2 accounts
Hi, I have two accounts but need to change the email on account 1. But it's in use on account 2 how do I cancel account 2 to get my email back for account 1 ?
Sunflower bee wreath
Hello,I recently purchased a sunflower bee wreath.It came sadly damaged.I would like another sending if that is possible.
Buyer wants to collect he has already paid
I have a buyer that wants to collect the item even though I did say cash on collection he has paid through eBay.Wants to send his mate to collect how do I do it so I am covered in case he says he has not collected it.I do not have a flashy phone.
problem with ebay delivery status update needed
Dear Sir i have distapached recenty Item to the customer they paid date 3rd May 2024 and deliverd 5 may 2024 but still in my account devliry status is pending kindly update it as soon as possible . Thanks
Missing Order
Does anybody know how to make contact with a human being at eBay UK? I have bought an item, but what arrived was not what was described. Moreover, the purchase does NOT appear in my Purchase History (perhaps I inadvertently bought it as a "Guest"). T...
Charged twice for a postage label
On 24th May i was charged £16 and pence for a postage label for an item i had sold ...i only printed it off once .. how did this happen and how can i get it refunded
Buyer trying to scam free item
Hi, friend of mine is dealing with a very nasty buyer. Item was posted with Royal mail "signed for" service. Buyer has complained that a "signed for" service shouldn't have been used as its inconvenient for him to collect from the depot. Now claims h...
Seller sent wrong item
The seller clerly sent the wrong item, 4x dog CRATES, and NOT 4 x dog FENCE as listed.The only request I could open was "item not received" this is true, I have not received my items.The seller is asking me to open a return request. Ebay will not let...
MONEY OWED
Hey it's me again, so eBay charged me at th beginning of the month but now they're saying the transaction failed and will charge me again.
Item did not arrive
I purchased an item which didn't arrive. I requested a refund and got bo response for a while, now it says case is closed
Refunds
Hi thereI have refused an order, the seller has canceled it but i didn't receive the money back.What can I do?
Resolved! Return item cannot be delivered
Item 26-11536-48068 return started and sent. Delivery on hold due to insufficient address info. The address of the return label you provided was wrong.
ebay keep emailing me asking for money. My item didn't sell. What do I do?
My item did not sell. Buyer did not collect/pay. But ebay keeps asking for payment
Change sold items status to collection not delivered?
My buyer agreed to collection of the item to save money on postage. How do I change the items status on my item sold page to collection from delivery to stop eBay pushing me to buy postage? Item was listed as both collection & delivery options.
Very less views
Hi all experienced sellers, hope you all are having a great day, i just want your help on my store, I have purchased a shop subscription but i ain't making any sales nor am i having any impressions or views, can you all please advise on what can be d...
Charged a Transaction Fee for selling clothes
I sold some cycling shorts for £5 which I believed was free to sell. But I was charged a transaction fee of £1.36 Why
I ordered and paid £32.99 for a Ping G20 rescue golf club
I ordered and paid £32.99 for a Ping G20 rescue golf club from this company on the day of delivery they emailed Me to say they could not find the item in their warehouse they offered a refund or a voucher, I declined a voucher, cancelled the order an...
I payed for the item through PayPal but the seller doesn’t have paypal
What happens when you've paid through PayPal and it says it's paid and gone out of my bank account but the person says they don't have a PayPal account and want me to pay another way??
Resolved! No Problem with Refund.
Received my item but was not happy with the size so the seller offered a discount in order for me to keep it.I politely refused the offer and requested a full refund which was given when I posted the item back (29th May).Today I got a the same parcel...
2 year warranty - seller going round in circles!
Hi I brought a compressor for my car, looked like an English seller had 2 year warranty with a Union jack next to it... Turns out its Chinese and they are just trying to avoid answering questions, making up answers and lying basically. All they want ...
Falsely advertising a warranty that they will not honour
I bought a part for my car that came advertised with a 5 year warranty. After 3 months it has now stopped working. After asking for photos, which I provided, The seller is no longer responding to my messages. In that time it has gone over 90 days so ...
Poor performance of eBay international hub at Glendale Heights IL 60139
Hi eBay community. This is an attempt to determine whether the International hub at Glendale Heights is bad for everyone or just my order. Please see the following tracking details. Delivery history At hub (Step 2)Tracking number will be providedMon ...
USA buyer requesting UK shipping
Hello All I have a buyer who is US based but currently living in the UK. They have provided a UK shipping address. I am covered by eBay if I ship to the UK address? The account has good feedback and appears genuine. Thanks in advance
ebay without seller protection
Parcel send for Packling Ebay.not delivered .open case to packling.buyer send message is want now quickly refund, buyer open case for ebay, i contact to ebay ,ebay confirm hold case for 10 day when resolved Packling where is parcel.the same day ebay ...
Ebay overcharge of fees
I sold an item for £10.50 plus £3.50 postage - that is £14.00 total. I received a payment from Ebay for £10 and then I still had to pay £3.19 myself for the postage through paypal. My net income for the sale is then £6.81 after posting. The buyer sho...
Payment
Why when I sold a pair of trainers for £33.39 did I only get paid £28.68. The £3.39 postage has already been taken from my bank account when I created the postage label?
Contact via Phone
Hi, I'm trying to pay for something but don't have phone reception as i'm offshore, can I verify with my email for a code instead?
Resolved! Is my account hacked?
Every time I go to find something new, all the listings are in pounds or Euros. I've looked all over the place to change it, and I can't find how to do it. Can someone help me with this, or have I been hacked?
Resolved! Buyer wants to return
Buyer wants to return an item yet they say they have recieved an empty box ...was posted special delivery where do i stand on this one clearly trying to scam me
How do I close a dispute that has been sorted
Close dispute
Avoiding counterfeit items
I recently bought a tarot pack that appeared to be being posted from Staffordshire.Now the delivery info says it's coming from China.It is therefore a rip-off counterfeit of the original design - and I try very hard not to buy from China.What is happ...
Copied listing
Someone has copied my listing word for word and used all my pictures. Is there anything I can do about it
Incorrect weight on return postage label
I've just raised a return for an item I bought which is faulty so the seller should pay return postage. I was automatically sent a return Parcelforce postage label, with a weight of 10kg on it, but the item weighs 76kg. How can I get a label with the...
EBay recall safety issue
I've had an email from eBay regarding a smoke alarm I have bought has a safety issue move emailed the seller and they say it's a spam email and there's nothing to worry about.I can't email eBay as have no idea where to find a valid address has anyone...
Seller wants me to repair a faulty item
I bought a grinder, that was described as being in good working order, worked for 3 minutes then stopped working. Contacted the seller, he's suggested I take the grinder apart and check the brushes, I'm not happy about taking it apart, surely it's no...
collect plus
Why do ebay say collect + is available in all argos stores, when this is not true?
Posting several items in one parcel
How to send all items in one parcel if the buyer already paid separately for them
Trouble in updating a template
I want to update a template, which I have done before, but when I click 'Edit', the screen freezes and fails to take me to the document to be edited. I'm using a Mac (latest OS) and Chrome. David, York
Product fails after ebay return time
I purchased a set of outdoor lights in may but put then up 2 weeks ago. The bulbs are filling with water . They are guaranteed for 12 months but am getting no reply off the seller. How does ebay help to enforce this ( if at all ) Cheers...
refund
There has been issues with my bank account that has meant I've had to cancel my listing.The problem is, as I never entered my bank details, so I didnt receive the buyer's money so I am unable to refund them as the money is with ebay right now. What d...
Fake
Hi I have bought a watch bracelet that turns out to be fake how do I get my money back as the buyer says no refunds on his add but he advertised the listing as a genuine item. Thanks
Selling antique electrical items. Advice please...
Is it ok to sell an antique wine bottle in a basket whch was converted to a lamp many years ago but has no plug? Ebay help only directs to irrelevant links.
My listings are not appearing internationally
Hello ebay community, some help understanding why the following is happening please: 1. I am a seller based in the UK, and have listed around 100 books via my seller account on ebay.co.uk with ebay's Global Shipping Programme (GSP) set as the interna...
how do I ask the app to pay with paypal when I buy?
When buying with the app- when asked to pay- it automatically pays with an account I haven't chosen. I want to use my paypal account but don't know how to change this. please help?
Checked out as a guest and cant track order
Hi. I checked bout as a guest and cannot track my item. I have the tracking number but ebay just send me and automated email and it doesn't help. Despite the help centre, the chats a robot and doesn't help either?
Resolved! Buyer Wants Their Return Collected
Hi, I work for a small charity selling items on eBay. A few weeks ago we sold two items to different buyers. Unfortunately they were mixed up & sent to the wrong buyers. One item was worth £14,99 the other £39.99. The buyer who had received the £14.9...
Refund
Hi,im looking for ebay contact no please for request of a refund from buyer. Can anyone help please
Resolved! How to deal with a false refund scammer as a seller?
I sold an item on ebay recently, shipped it and got paid. However, last Friday the buyer opened a return request stating that the box the item arrived in was in terrible condition. The photo included showed the box ripped up, intentionally. There is ...
older User wanting to sell by click and post. Dont have printer
I would like to start using click and collect. I dont know how to print address labels. So I have done by hand so far. .... But parcels have gone missing etcI would like to use click and collect. Is there anyway to do this? And an explanation would b...
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