Member To Member Support

Global Shipping Programme

I have a buyer who wants to return an item bought from me using the Global Shipping Programme. The T&Cs state that the buyer returns the item with a label provided by Ebay. However, I keep getting messages from Ebay stating that I have to provide a r...

Help with GSP refund

So I have sent the wrong item via GSP. Its a low value item so I havnt asked for it to be returned and have provided a full refund. The customer has requested a refund for GSP shipping costs and rightly so. I cannot refund at my end so I've spoken wi...

Seller in GSP but USA buyer can't pay

Good morningI have sold on ebay for many years but am now quite confused. I am in GSP, USA buyer has bid ( I have no exclusions, and certainly not USA) but is unable to pay, saying listing quotes I don't ship to USA Item was listed under simple deliv...

Resolved! Having trouble with GSP and a buyer in Hungary

Hi there I have GSP enabled on an item and Hungary is definitely enabled on that but the buyer says they are not able to buy the item - they have message saying from ebay when they tried saying "the seller is not yet ready to ship to Hungary". Does a...

Resolved! Why is this ring a restricted item?

I sold this ring at a knock down price (see pic) and sent it off to the GSP who have refused to ship it on and, as you can see, will not let me have it back. I'm not losing out as I keep my payment, the buyer is sad even though they will be refunded....

Global shipping item sent but stuck in customs in New Zealand...

Global shipping item sent by me but stuck in customs in New Zealand...2 weeks ago I could contact Ebay directly to look at this, but NOW only options I get are...1. contact buyer2. add more tracking3. Give refundI don't want to give refund when I am ...

Global shipping issue

Sold a book from UK with global shipping as an option. Buyer from Canada wins, only for eBay to tell him I won't ship to Canada. Buyer also states he checked before bidding and shipping to Canada was an option then. What to do?

GSP not appearing on listing despite being enrolled.

My listing is for 2 identical plates. One has been sold and posted. The other a buyer in Canada wants to purchase but keeps saying GSP is not on my listing. I have highlighted GSP on the listing and ticked the international box as when I unticked tha...

Returns and refunds appeal as a seller. Ebay GSP Shipped the parcel to the wrong country.

I sent a parcel to ebays gsp to be sent to france. I got an email few weeks later from someone who received it in Portugal. I told the customer in France to start a dispute so he did. I couldn't add the tracking info to the dispute as I had already p...

I asked for a size 10 of a size 9

Ask for size 10 trainers and got size 9.

Global shipping program not including USA

HelloI have an auction live that is using the Global Shipping Program. For some reason it's not including the USA as an option. I only noticed this when a possible buyer sent a message asking if I shipped there. I've set the country of manufacture, a...

Red flags or worrying over nothing? Opinions please

Hi, I've sold an item (pokemon related £200 value) the buyer, they have zero feedback and their location is down as the united states. Those facts alone don't concern me too much, however when they have paid I've now learnt the item is actually being...

Global Shipping item delivered to Lichfield

Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...

GSP

The seller says that he only uses eBay's Global Shipping Program and is not sure that the package can be sent to Serbia that way. Does GSP have Serbia on the list?

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'I have not excluded Kuwait from destinations. I am not keen on shipping direct so, what options are there ?

Global Shipping

I am trying to buy from the usa and receiving this message Unfortunately, this seller won't send this item to Northamptonshire, United Kingdom. You can:- Update your delivery address and try again.- Or find similar items from another seller.How do i ...

Not received item

I ordered a item. The evri service said it was damaged. Sell adbised that he is getti g send back to him . Seller asked if i wanted a refund. I advised that when hes recieved and its not damaged i woild like it. Since thwn no contact from anyone

Posting to Puerto Rico - country not listed on GSP

A customer from Puerto Rico wants to order from me. Puerto Rico not listed on GSP either as a deliverable country or an excluded country. So it is not possible for the customer to place the order. Just spent an hour with eBay customer service. They t...

Buyers not seeing postage options

Hi All I have potential buyers in China messaging me stating "your listing shows buyer does not post to this region" , however the items are set as GSP so why would they see this and it is preventing them from buying so what is going on ? TIA cheers

Mandatory Royal Mail labels for GSP and Simple Delivery orders

Despite Evri being my only chosen courier for my entire inventory, Royal Mail is the only option provided by eBay for all Global Shipping Program (GSP) orders from international buyers.Problem is, the size limit for Royal Mail items is too small and ...

Missing postage payment

Just sold an item which went through GSP even though I only offer domestic shipping. When I went to sort the shipping label it said the buyer had paid for postage but nothing was received my end, just the money for the item. Was set to buyer pay for ...

GSP item lost

I sold an item to Australia and posted it using the GSP, Royal Mail delivered it to the UK hub a month ago, however Witney Bowes have lost it. But there hasn't been a refund instigated, ebay's automated chat is useless, can anybody point me in the ri...

GSP Shipping not being dispatched from eBay hub but I am being chased by the buyer.

I need help regarding orders sold via the GSP. We have done our part and shipped to the GSP hub but the buyer is contacting ourselves chasing the delivery which we obviously cannot provide as this is being shipped via eBay.

Global Shipping not working

Ive sold an item which has GSP enabled but the buyer seems to be having trouble selecting a shipping option. When i view their messages on the item im told - 'The current postage service can't post this item due to programme restrictions.'Item is jus...

Combined international postage

I bought 5 sets of old christmas lights from the same seller. Cost to me through ebay shipping program varies from 20 odd to 30 something for each individual, plus tax. Ebay is consolidating the 5 items on the same purchase but is adding the postage ...

Is the GSP down?

Hi all,Is anyone experiencing issues with international buyers somehow bypassing the eBay GSP??? Since Thursday/Friday buyers seem to be able to bid on, or purchase from me outside of the GSP, which is something I don't want to happen, I haven't chan...

No shipping exclusions yet overseas buyer claims seller does not ship to their country

I use eBay's Simple Delivery and GSP for international sales but have had several occurrences recently where potential buyers have informed me they can't buy my item because I do not ship to their country. By default I have no country exclusions, yet...