Hello, This is the first time we have experienced this. Would appreciate some advise if another seller has had the same issue. Thanks in advance, 1. buyer sent multiple questions about an item we had for sale on ebay (I am mentioning this first as there was several questions such as "is this new" "who do you post with" "do you use royal mail") 2. buyer paid for ebay via ebay managed payments checkout 3. we posted item to address provided via RM parcel 48 as advertised 4. buyer sent more messages over the next 4 days: "item not here" "when will you deliver" 5. buyer opened item not received request and we refunded via ebay as could not prove delivery 6. one month later buyer files a payment dispute and ebay hold the money I am confused as we have already refunded. How can ebay be holding the money as the money has gone back to the buyer? --- Dispute amount£14.00 Held from payouts until the dispute is closed. 7 Mar 2021 Dispute rebuttal sent to payment institution 7 Mar 2021 Dispute opened Payment dispute details Status: Under review We sent this information to the buyer's payment institution, who is further reviewing the dispute. We'll notify you when the outcome has been decided.
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