eBay

A buyer is wanting to return an item as she says it's not genuine. The item is 100% authentic. What can I do please?    Thank you Carley x ... View more

is that true seller need to pay cancellation fees?  ... View more

Hi there, I bought an item a month ago. I deleted all emails related to the buy and now the seller is asking me for a qr code or a 6 digit code and I have nothing to give her. I have looked at ebay messages and emails and I haven't got it.  She needs it to release the money from ebay she says . Can somebody help please, thanks. ... View more

I'm unable to access my messages on my android, I receive a notification to say I have a message buy each time I press reply I'm taken back to the home ebay page? ... View more

Is anyone having problems marking their sales as dispatched?  I posted some parcels this morning and although I was able to mark off some of them I can't get one in particular to 'mark as dispatched'. There seem to be a lot of glitches recently in Seller Manager Pro. I also haven't been able to reply directly to buyers' messages.  I have to copy and paste from Word. I use Google Chrome and Windows 10 and I've cleared all my caches. Can anyone shed any light on this? I'm also not being offered a call back by CS which I usually qualify for. ... View more

A return was initiated using the eBay returns option and a label provided but this was for sending the item back via Royal Mail even though the item weighed approx 25kgs and was about 3m x 2m in size.   The seller arranged to uplift the item which they have now done but I have not received the promised replacement nor a refund but eBay are showing the return as outstanding as I have not used their return label.   Is there a way of updating the carrier ahead of eBay closing off the return as it has not been despatched using their label?   Thanks ... View more

EBay made an unauthorized payment through PayPal to Microsoft inthe amountof £59.99 I contacted EBay and they inform me that they have no record of this.  I informed PayPal and they told me to  contact Microsoft as it was not their problem.  By now I am feeling a little confused since both EBay and PayPal boast of the protection of all buyer accounts and their protection from Fraudulent transactions.   Here they both have passed the buck and I am out of pocket by £59.99.  The payment was made by PayPal as shown by the entry on their records and also shown on my bank account statement...but they sit back and do nothing? Any ideas as to what I should be doing next to get my funds refunded apart from filing a claim based in Fraud with the CPS naming both companies as Defendants? ... View more

SELLER RATING IS A JOKE, I KEEP GETTING STUPID EMAILS FROM EBAY SAYING I MUST IMPROVE WHICH IS IMPOSSIBLE AS APART FROM A COUPLE OF ITEMS LAST YEAR WHICH WERE DAMAGED BEFORE SENDING SO I CANX ORDERS I NEVER FAIL TO SUPPLY GOOD SERVICE. I ASKED THEM TO BE SENSIBLE AND REMOVE THEM AS IT WAS GOOD SERVICE NOT TO SEND A DEFECTIVE ITEM AS THAT WOULD RAISE COMPLAINT AND A RETURN CLAIM WOULD BE LIKELY? SO STUPID EBAY PENALISE ME FOR NOT SENDING ITEMS DAMAGED ONE WAS OUT OF DATE, BUT DONT CONSIDER THE ALTERNATIVE OR LOOK AT MY 15 PLUS YEARS SELLING AND BUYINGWITHOUT INCIDENT? SPOKE TO A CALL CENTRE WHICH SOUNDED AS IF IT WAS IN OUTER MONGOLIA BUT SHE WAS STUCK WITH HER SCRIPT, AND WHEN ASKED HOW I COULD POSSIBLY IMPROVE ON 10 MONTHS PLUS OF PERFECT TRADE 99% POSITIVE FEEDBACK SHE JUST KEPT SAYING I MUST IMPROVE?????????????????? AARGH. IS THIS ANOTHER SIGN EBAY IS GETTING ABOVE ITSELF, I REALLY AM THINKING OF TELLING THEM TO STUFF IT AS THEY CHARGE SO MUCH NOW IN FEES IF YOU SELL A CHEAP ITEM ITS HARD TO MAKE MUCH ANYWAY. WELL RANT OVER ANYONE AGREE WITH ME OR HAD SIMILAR ISSUES......................... ... View more

Hello ebay keeps asking me to leave feedback for 3 items that I never received and I got refunded.  How do I get ebay to stop asking as I don't want to leave negative feedback for an item that I did not get as I am not sure of the sellers reasons for not sending them.. ... View more

I've twice sold a vintage caravan and the highest bidder has immediately said they bid by mistake even though I begged to be careful.How to I contact other bidders to offer it to them? ... View more

I used to have a message that I used all the time for feed back . Now I have to write something everytime before I can leave feed back . Is there anyway yo change back...thanks ... View more

Hope someone can help? I have requests by ebay to leave feedback for items purchased that have not been delivered. They have been resolved with cases and refund resolution. ebay chasing me with email to leave feedback.... but when I do it will allow me to complete te feedback score and comment but then will not accept. Can't delete either? Anyone any advice on how I can get rid so a clear feedback profile??? Thanks in advance. ... View more