eBay

Hi I messaged a seller prior to bidding asking if they would combine postage on 4 items. I stated that the 4 items would be under 2 kg, so that the listed postage of £3.00 would cover.   The seller messaged back prior to my bidding and agreed on the postage.   After winning the 4 bids within 10 minutes, I messaged the seller to please invoice me.   Seller responded after 2 hours that I would have to wait until all her items ended before she would invoice. ??? Also, she added that she forgot to mention that she has increased the postage and has added fees for packaging. What???   I finally received the invoice and there was the inflated postage and the added fees for packaging and  I messaged back that this was not what we had agreed upon. I attached screenshots of our eBay messages to refresh her memory.   The seller responded that she couldn't see where she had agreed to combine the postage nor anything about invoicing after her items ended. Then messaged again to insult me as I only have "forty something feedback and don't know anything." Charming!   I had eBay call me back and Maria Nella advised to cancel the order as the seller had violated 2 eBay policies. Firstly, the seller  increased the agreed upon amount and added fees that were not mentioned anywhere. Secondly, the seller sent offensive messages.   I have never cancelled an item before, do the agent walked me through the process while on the phone. I received the response that the seller had 4 days to approve the cancellation.   The agent said to ignore the message as the cancellation was complete and closed due to the seller violating eBay policies. I also asked that I wanted to be certain that the cancellation wouldn't reflect negatively on my account. She confirmed that I wouldn't be marked in anyway and to report the seller.   The seller hadn't responded, so I looked on the Community Board. And it looked like I had been given bum advice about the cancellation. So I had Karen at eBay give me a call back.   She advised that the cancellation wasn't complete or closed. That the seller could file an item not paid against me and it would reflect negatively on my account. Great.....   Two different agents with completely different information. Beyond frustrating.   So which agent's advice is correct? I am clearly in the right with the seller's agreement in writing, but feel that the seller's attempt to make a little bit extra will affect my account.   Thanks in advance!       ... View more

Hi!   I had a user lie and say the item didn't have a size tag( it does) and stated that I lied about the size... the tag was in the item! She just didn't like it or it didn't fit, whatever! It was £195 and I didn't want her doing anything to it so I accepted the return, which I never have before. Anyway!  I just never want to deal with the likes of the person again. How do I block her as a buyer please? Thank you!  ... View more

Hi there   i had  texted paypal about my money that ebay took from me £166.64 last 4 month a go and they still did not refund my money i dont even know why ebay took money from my bank acc  and i want this money back as its not 5pound but a lot of money p lease ... View more

Recently eBay has taken £3.70 from my PayPal account. Which I never agreed on and I don’t know what I have paid for. Can someone please tell me what I have paid for? There was microwave which the buyer transfered the money but because the item wasnt avalible anymore I returened his money. there was no sold item.   Why ebay dosnt have any custome service. I apprecite if someone could provide an email or contact details in order to get touch with the. Its only automate assistant which is not helpful.    Wont shop from abay ever again.  ... View more

I recently sent for an item from 2 separate company's in China however I needed refunds from both but they both haven't refunded the full amount as I've had to pay tax. I've read that if they give the full refund they should pay back the tax too. Is it true and can someone explain to me the rule please.  ... View more

Hi, I was selling a camera. It was getting near to the end, I was contacted by a member with an offer. The offer was acceptable and they sent money via paypal for it. It was shown as 'pending' in my paypal account, I received what has turned out to be a bogus email from paypal saying the money was secure and it was ok to send the item. I removed it from sale and posted it out special delivery. I emailed the 'buyer' back with the confirmation of postage and tracking number. Another bogus paypal email stating money would be cleared shortly. I then recieved another email from the buyer stating I needed to upgrade my paypal account to accept higher amounts of money, they would send another £500 if I would immediately return it. By now, alarm bells ringing. I have contacted paypal and reported it. The address to post to was given as the item was supposedly a present for a relative. Although thankfully, I didn't fall for the returning £500 scam I have lost an expensive camera. In one of the messages from this individual there is a photo of a proof of posting for an expensive apple watch, so obviously targeting high value goods from unsuspecting sellers. I have attempted to contact West Midlands Police and also Royal Mail and just been sent round in circles by box ticking websites that doesn't allow you to contact either organisation if your query doesn't fit any of their categories. Good way from both to help the criminals by making it impossible for you get through. I doubt there is little I can do about it, although my Paypal account still shows the payment pending. ... View more

Hi i had two winning bids on two items, the seller has cancelled both of the sales, I messaged the seller to ask why she has canceled the sales and she says she has been offered more money, however I won the auctions. I'm sure this isn't how eBay is supposed to work? i am trying to put a complaint in about this seller because she has also just been very rude about it also   ... View more

I keep getting messages off a buyer offering me money for items I'm selling when I have not put offers on the bidding items . Now he's asking me to sell items outside of eBay which I do not wish to do . I've tried blocking him but it will not allow me to do so  ... View more

I have a working credit card, seller accepts card, but I cannot pay by card.  Cannot get to eBay rep, cannot cancel. Never happened before. What's up?   ... View more

Hello,   I bought something on 23 May, it is way too cheap from the market price, I suspected it's a scam, but I still paid and bought it, just hoping it's real. Now, 2 weeks on, I logged in again but found that the seller is no longer a registered member, and I 'm not able to get a refund, what should I do please?   Many thanks!   ... View more