Seller disappeared

[joeyauchow]

Hello,

I bought something on 23 May, it is way too cheap from the market price, I suspected it's a scam, but I still paid and bought it, just hoping it's real. Now, 2 weeks on, I logged in again but found that the seller is no longer a registered member, and I 'm not able to get a refund, what should I do please?

Many thanks!

[tressygirl]

It would seem that eBay have booted them off their site.

As 2 weeks have passed  and you have not received your item,  put in a claim now with Paypal.

On the left of your Paypal account,  select Resolve a Problem.  Open a case for item not received,  and enter  that eBay have removed the seller from their site.

Do not go back to eBay when instructed,  just stick with the Paypal case.  Escalate within 20 days for  refund.

[joeyauchow]

Thank you very much. Unfortunately, just logged in my Paypal account, and found out I wasn't use Paypal when paying this...

[tressygirl]

If you used Paypal at checkout , not necessarily  Paypal funds,  you can still open a claim with them,  otherwise   you do need to contact eBay Customer Services here.

Contact them this way.

Scroll to the very bottom of the page on the link below , and click on Contact Us.

https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH

Lines open today between 8 a.m. and 10 p.m.