Hi folks, I used a different delivery service for two heavier items this week - Hermes instead of the usual Royal Mail. Big Mistake! One parcel was bashed, opened and the item was damaged; the other was deliver to the wrong address and still was damaged on arrival. I did pay for the postage with insurance. Where do I start a claim/ complaint to the delivery company and begin to sort out the refund for my very disapponted buyers?
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