eBay

Hi, if I state that I'm only accepting bids for an item from within my own country and I receive a bid from abroad, what should I do? I have politely told the bidder that I've stated that I'm only accepting bids from the UK. What if he or she is the highest bidder at the end of the auction? Thanks for any advice. ... View more

hi. i want yo know what happens next in my case: i sold a phone on ebay.buyer paid, i post the item and next day Royal mail tried to deliver the item but the delivery was refused. i contacted the buyer and he said that he put that shop address to colect it from there but i got confirmation that was refused. i called Royal mail anf they said the item is declared lost . what s next? as a seller i did everything right, and now buyer asks for a refund but i lost my item. i don't want to pay for someones mistakes. thank you ... View more

I bought an item of jewellery in Oct 2020 (a platinum dress ring). I have onloy worn it a handful of times but earlier in the week the mount holding the stone came off the main band. Seller has basically said tough.  Any ideas on how to get a replacement or money back?   thanks   ... View more

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On the 5th of April 2021, I purchase from an Ebay seller a Breville Iron 3100, after searching and comparing all makes. It arrived, I read carefully the instructions as systems change so drastically every year, and proceeded to try it out. I have only used it no more than 4 times, I have a sick husband who keeps me too busy. Last night as I started using it, it started leaking from between the end of the plates, but as I had a lot of ironing to do, I continue this morning. Before I started checked again the instructions, and followed them again to the rule. One important thing, there are two lights and it instructs you to wait until one is gone, it means the iron is ready to use with steam. I started ironing and it started leaking badly. I tried to trace my purchase to contact the seller, but Ebay's system is not very good, and took me over 2 hours to find it,. only to see that the seller is no longer with Ebay. Tried to pass message to Ebay, hopeless. Tried to phone, another problem. Used the automatic service, it took a long time until the machine got on to it. Only to inform that items bought over 3 months can't be returned or refunded! It's not right that I have to pay for repairs. The iron has a guarantee, but obviously is not valid now. Any comments please? I have been with Ebay since it started, and I see now a decline in the service, which is sad. But the main thing is I need to solve this problem. ... View more

Hi im after some advice on where i stand with a recent sale. I had a bike listed with 2 postage options one without insurance and one with insurance. A guy messaged asking if i could drop the price a bit so i agreed to offer free postage which he accepted. Bike was picked up and went on its way. A few days later it still hadnt arrived i checked the tracking and it was at the main delivery depot where it stayed for a few days due to an admin error with the original collection. After almost a week of back and fore with the buyer and the delivery company it was finaly out for delivery today. I have checked the tracking which shows that it was delivered today at 1.26 and signed for by the customers surname. The buyer says that it hasnt arrived as he has been in all day. He said he has contacted the delivery company and the van was in his street at that time but nowhere near his house. I feel something fishy is going on with the delivery company. Where do i stand if the buyer puts in a claim against me. I have all the proof of bookings payment and tracking that shows its delivered. Sorry if its a bit long ☺️ ... View more

I had purchased an item which went missing in the post, the seller has already refunded me,, the item arrived today so I wish to return it as it's not as described and seems fake, this was agreed by the selller, I've put a request into Hermes to send back to the address it was sent from only for the seller to now provide a different address entirely, what do I do as I've already paid for the Hermes, I thought there was a requirement to have your correct address on eBay?!  ... View more

help im posting through ebay but my ebay doesnt seem to update so i cant void or reprint l;abels anybody else had this issue  ... View more