Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Message Saying "Unfortunately this seller doesnt post to .........

I'm a seller and usually extremely busy, especially this time of year with Halloween and Christmas wreaths/designs, but i havent been and find it really strange. Anyway, yesterday I had done a bespoke design for a customer in the colours she had requ...

help

I, daily, receive unsolicited and repetitive offers from sellers. I tried everything. I adjusted the account preferences, as recommended by eBay but to no avail. There is nothing more that I can do. All options, with my account preferences, are now b...

Importing Ebay buys from Japan

I'm noting that buying items from Japan does not mean paying VAT or other taxes at the time of purchase. I've also received a few smaller buys from Japan recently, and NOT been charged import duties. Am I being too optimistic to think a Wrist Watch b...

False Claim of "Item Not As Described"

I recently sold some jewellery for £3.65, the buyer used the £1.55 postage rate and the item was posted that same day which was a Friday. Fast forward, the parcel took 10 days to get there. When they reached out to me they grumbled and moaned, and fi...

Stupid new postage format

*bleep* is going on with this new postage cost format simple postage my backside why am I dropping 52p when the cost for 2nd class post is £3.90 and it states on the listing £3.38 and theres no facility to edit its either that or I overcharge the buy...

Correct I’d

Cannot get eBay to exept my I’d as trying to buy saw blades nothing changed since last time I used it comes up contact customer service stand more chance of getting struck by lieghtn

Global shipping programme

I have sold an item through the global shipping programme, it has arrived at its destination broken, the buyer wants a replacement, I was under the impression that the global shipping programme was responsible for damages, I’ve tried numerous ways to...

Seller wont send something because its supposedly dangerous, however he still has multiple of them

I recently purchased a pipe stretcher, payment was accepted and then refunded by the seller.Reason given supposedly a dangerous item to ship.I checked a few minutes ago and the seller still has several of these items for sale.I'm worried it is some s...

unjustified interference

ebay is removing legitimate posts , very disturbing ,

Impressions

Is anyone else experiencing 'impressions' figure? Mine seems to be stuck at 109, been like it for hours. Same problem as a couple of days ago.

AGE VERIFICATION!!!

Good Morning Ebayers, This is taking the *bleep* this whole age verification, Yes I get it, the law as changed so ebay has to follow suit. BUT why is only a credit card to verify age? why not a driving license? or a birth certificate? at least someth...

Trying to communicate with eBay's Team

Hi there, l've just private messaged Kat one of the community leaders but l get the feeling the eBay Team's private messages are automatically switched off otherwise the eBay team's browsers would probably crash from all the private messages each tim...

Is it safe to use the Global Shipping Programme at the moment, for fairly valuable items?

I am planning on listing some fairly valuable items and really wanted to be able to send to the USA. Does anyone have an advice please. Thank you.

Purchase Report

Im trying without sucess to see if its possible to create a downloadable report of all the purchases I have made with the sellers name and amount paid. As yet cant find any way of doing it. Any solutions gratefully accepted. Thanks

Account suspended

Hi been with eBay for over 20+ years , mainly just buying , but have sold items years ago with 0 issues . Out of the blue today ,I received an email stating your account has been permanently suspended ,your actions put the community at risk or wordin...

how would you rate this item

Sorry sellers ,,due to ebays' new 'how would you rate this item' 1 to 5 stars,being a compulsory rating before i can leave positive feedback,then in future i won't be leaving any feedback.Ive noticed not all sellers have this extra rating.

Senders fail to update buyers on delays in sending, resulting in negative feedback

Senders fail to update buyers on delays in sending, resulting in negative feedback. Ebay should automatically ask sellers why items have not been dispatched, and change a sellers listed dispatch times to reflect their performance. Easy software chang...

Defects - Resulting from eBay / Shopify App Errors

We have had 4 defects over the past year and they have reduced our seller rating from Top Rated to Above Average. The defects resulted from using the eBay Shopify App (which has been discontinued by eBay). In short, the eBay app failed to update stoc...

How can Buyers actually verify UK manufactured Supplements?

This is meant to initiate a constructive discussion, food for thoughts so to say, for people who ponder about the same thoughts: I as many others, purchase Nurition Supplements on eBay on a regular base, due to eBays' fantastic search function (compa...

Resolved! Live Events - unauthorised sales and purchases

I was part of a live event (as buyer). I bought a cap and wrote in the chat section that I like a shirt that was on previously (thinking the motive on the shirt was a bear) the company was able send and open the link to shirt on my phone. Which is fi...

eBay failed to protect my rights as a buyer

eBay's customer service proved to be completely inadequate and superficial in handling my dispute. Despite providing ample documentation to support my claim (including photographic evidence and message history), eBay ignored the evidence and made arb...

Should I take eBay to the small claims court?

Long story short, ordered item off eBay. Seller posted item, provided a tracking link. Item is delivered (not to me obviously) - Royal Mail takes a photo of the item as proof of delivery, visible on the photo is the address on the label, which is ver...

Lying Advert Shown Everytime I Checkout - You Have Scored 5 Rewards

Now everytime I checkout I see an advert that is disguised as an eBay perk. I am told I have won 5 rewards, furthermore I am told to Redeem £15 Cashback, win £2000 Visa Gift CArd and More then I am urged to CLAIM NOW (eg click on the advert) When I c...

Resolved! Seller contact after purchase

A couple of weeks ago I purchased an item, and today the seller has sent me a message on WhatsApp telling me about their other items and feedback is appreciated.are they allowed to use my personal phone number in this way?

the lengths someone is going to defraud us for a £3.50 item its so sad

we shipped a small funnel out last week, customer just sent us a direct message saying its broken and its cheap and they want a refund. they sent us a picture and the funnel is a totally different funnel.We manufacture from our own unique mold so its...

Available funds and total earnings

Hello there, Hope all's well on your side. I have just started selling on eBay and I’m so baffled by the way it works. It says my order earning is £11.98, yet when released, it was £6.20. Do I not get the full £11.98? Are there any other fees that I'...

Buyer Protection Fee explained

Lots of upset about this so here is my summary of the key points and why I am considering ending 24 years of selling on Ebay:1) Ebay is losing customers to Vinted and other market place sellers and seems to be copying Vinted policies such as Free Lis...

Authentication Team

I have just had an item returned from the Authentication Team worth 1400.00. When I ipened the box nothing was in there. Not getting any joy from Ebay. Anyone else had this problem. Will have to sue them. Another long winded process coming up I dares...

Returning item

Vacuum Ear Cleaner. The seller says there is no battery. But the picture shows a small battery in the plastic box and the list of contacts confirm this. I am no good at sending a picture of the box contents and it seems where once I could phone for h...

Personal data

I have requested a report for all my personal data held by EBay, however half the reports either contain zero or states 'file couldn't be accessed'. (Customer support and communication report)Why??I have been told loads of rubbish over the last few w...

Seller News: October 2025

Weekly Chat with the eBay Community Team

Community Mentor Programme

Resolved! Live Events - unauthorised sales and purchases

Resolved! Seller contact after purchase

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