Weekly Chat with the eBay Community Team- 11.12.25 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm Thursday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Due to a scheduling conflict we have had to move the weekly chat to tomorrow at 2pm. This will be the last chat of the year, but we be back in January as normal.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[jimthing]

Any comment re. Simple Delivery collections getting QR Code option...? 

(What's silly is that if the seller uses the 'post item yourself' option (rather than 'collection'), a QR code is always given to the seller – so Ebay are removing the QR Code when seller uses the 'collection' option?! Effectively, Ebay think the collection will always take place and never fail, when clearly that's not realistic is it.)

[kat@ebay]

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@suelel1968 wrote:

With regards to todays Boxing Day Simple delivery update:

Is it just a case of SD items will be updated with more delivery options?

Or will Custom items be affected in any way?

thanks

---

Hi @suelel1968 ,

The change is that it will be updated to eligible listings so if there is listings that are eligible for SD that do not have SD on it they will now have SD as the postage option.

SD is only for domestic orders so should not affect customs.

Thank you,

Kat

[tinpelican]

Apologies, another technical issue - 

I've set up a multi-buy discount for any item which falls within the Postcard category, but when I view any of my listings within that category, there's nothing to suggest on any of the listings that buyers can benefit from a discount. The multi-buy offer only appears when view your basket. Here's a few item numbers to look at:

127554817610

127540555726

127540117840

Usually, there's a banner which appears at the top of each listing if there's a multi-buy offer available, but not in this instance. The multi-buy offer has been in place for a few weeks.

[dave@ebay]

---

@jimthing wrote:

Issue: QR Codes not being issued for Simple Delivery Royal Mail collection bookings! 

Thread: 

https://community.ebay.co.uk/t5/Seller-Central/Royal-Mail-collection-vs-QR-code/m-p/7969447

I regularly try to use the RM free collection option on Ebay, but for at least half the time the RM postie fails to collect the item. 

The problem is... Sellers do not and cannot get a QR code from Ebay for these items booked for collection, in order to be able to PRINT IN STORE any uncollected parcels at their nearest Post Office – for them to print the label! 

The only option on Ebay is to print the label yourself as a seller, as Ebay are failing to add the QR Code to these RM Simple Delivery collections. 

Around half my RM collections fail to take place(!), meaning I'm forced to run out the door at 4pm to take the items to my nearest Post Office branch to get them in the post. Can this please be fixed so these Simple Delivery RM collection items give sellers the option to actually PRINT IN STORE the label for collections that failed to take place by actually supplying a QR Code for them. 

This is a major omission to the SD label's system, that's been an issue for months now since SD began. 

---

Hi @jimthing 

Thanks for the above, Ill pass this over to the SD to review. 

Thanks,

Dave

[swat090346]

I am not normally able to attend the questions on a Wednesday, so thank you for changing it to Thursday this week.

In seller hub , if I tick the little boxes to select one or more orders to mark as dispatched. When I have marked them then the little boxes stay black(selected) instead of unselecting as it used to. Because If I want to do something such as leave a note or archive other orders, because the boxes are still selected it does the same to the dispatched items

[suelel1968]

Hi,

Using SD

If I as a buyer receive an empty box or a box of perfume instead of an Iphone, what form of return should i initiate?

If I was the seller in the same situation and I know i sent an Iphone, not a box of perfume what should I expect to happen next?

[dave@ebay]

---

@jimthing wrote:

Any comment re. Simple Delivery collections getting QR Code option...? 

(What's silly is that if the seller uses the 'post item yourself' option (rather than 'collection'), a QR code is always given to the seller – so Ebay are removing the QR Code when seller uses the 'collection' option?! Effectively, Ebay think the collection will always take place and never fail, when clearly that's not realistic is it.)

---

@jimthing 

We work our way through the posts as they come in and reply once we have finished with the previous question. 

Thanks,

Dave

[marco@ebay]

Hi tinpelican, thanks for your post.

Yes, this was flagged with a few weeks ago. I've just checked there, and we still haven't received any updates on it, I'm afraid. Once we get an update on it, I will let you know more over here.

Thank you,

Marco

[swat090346]

I have a private account to sell things that I don't need,  I understand that if Items can go as a large letter .under 100g and costs less than £10 I can opt out of special delivery, but some of my items have been changed to this even though all these things apply, How can I change back to offering my own 2nd class large postage

[truly-personalised]

Here is one example

[suelel1968]

Hi, You misunderstood. Custom = Custom delivery.

What are the eligible items that are not already on SD? I genuinely have no clue what they are planning to do to my listings on Boxing day. it makes no sense at all.

[kat@ebay]

---

@swat090346 wrote:

Hi

In seller hub in print invoices and more why when I alter anything such as adding an address lable to the customer invoice does it always change the message from my normal message which asks buyers to contact me if there are any problems, does it change the message to Thank you for your purchse. I hope you love it? as if anyone would love a wick for an oil lamp

---

Hi @swat090346 

Thank you for the feedback on this. I'll share it with our relevant team to have it checked to see if it was part of a design change and follow up once I have an update.

Thank you,

Kat

[dave@ebay]

---

@tinpelican wrote:

Apologies, another technical issue - 

I've set up a multi-buy discount for any item which falls within the Postcard category, but when I view any of my listings within that category, there's nothing to suggest on any of the listings that buyers can benefit from a discount. The multi-buy offer only appears when view your basket. Here's a few item numbers to look at:

127554817610

127540555726

127540117840

Usually, there's a banner which appears at the top of each listing if there's a multi-buy offer available, but not in this instance. The multi-buy offer has been in place for a few weeks.

---

Hi @tinpelican,

Its doing the same for me, as far as Im aware there were no changes so Ill send this over the guys in tech to look at and let you know what they come back with. 

Thanks,

Dave

[marco@ebay]

---

@swat090346 wrote:

I am not normally able to attend the questions on a Wednesday, so thank you for changing it to Thursday this week.

In seller hub , if I tick the little boxes to select one or more orders to mark as dispatched. When I have marked them then the little boxes stay black(selected) instead of unselecting as it used to. Because If I want to do something such as leave a note or archive other orders, because the boxes are still selected it does the same to the dispatched items

---

Hi swat090346, thanks for your question.

Did you try using a different browser or clearing the caches and cookies of your current browser if that helps with the issue? If you have haven't I would recommend that, if you get the same issue, please let me know, so we can take a further look.

Thank you,

Marco

[tinpelican]

---

dave@ebay wrote:

---

---

Hi @tinpelican,

Its doing the same for me, as far as Im aware there were no changes so Ill send this over the guys in tech to look at and let you know what they come back with. 

Thanks,

Dave

---

Thanks dave@ebay , much appreciated.

[kat@ebay]

---

@jamjartoys wrote:

Hi Kat,

Just to clarify — these are NON-TRACKED services (essentially the same as putting a 2nd Class stamp on the item). We use eBay labels for shipments to Northern Ireland because the Windsor Framework requires product information that eBay holds in the background. Normally, everything goes through the system without any issues.

These items should not be scanned, and no delivery confirmation is required. However, occasionally a postal worker scans the barcode on delivery, which creates a single scan event and triggers the issue within eBay.

A couple of examples are:
• 17-13738-81814
• 11-13897-53614

You’ll see that even though a NON-TRACKED option was selected, a tracking number was still carried over into eBay.

---

Hi @jamjartoys ,

I understand its non tracked but shipping have advised the reference number is used as it does give eBay delivery confirmation on the items. I will share the examples you have provided with shipping so it can be looked into further and come back once I have further details.

Thank you,

Kat

[truly-personalised]

Here is a

nother example

[marco@ebay]

---

@swat090346 wrote:

I have a private account to sell things that I don't need,  I understand that if Items can go as a large letter .under 100g and costs less than £10 I can opt out of special delivery, but some of my items have been changed to this even though all these things apply, How can I change back to offering my own 2nd class large postage

---

Hi swat090346, thanks for your question.

If that is not from this account, we wouldn't be able to check. However, if the item meets the criteria, you should be able to select custom postage. Feel free to create a thread from that account and tag us, and we will be happy to take a look.

Thank you,

Marco

[dave@ebay]

---

@suelel1968 wrote:

Hi,

Using SD

If I as a buyer receive an empty box or a box of perfume instead of an Iphone, what form of return should i initiate?

If I was the seller in the same situation and I know i sent an Iphone, not a box of perfume what should I expect to happen next?

---

Hi @suelel1968 

In a case like that it should open it as not as described. It can be escalated to the cases team and they will take any relevant action. 

Thanks,

Dave

[darth_baggins]

Thanks. This confirms it's definitely broken.

With 5 days handling time EDD was 27th December for 2nd class but 13th-17th for 1st class.

I've changed it to 3 days and now 2nd class and 1st class both show 13th-17th. That just doesn't make sense.