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@darth_baggins wrote:
Can you explain why delivery estimates for 2nd class post have been changed to 'by December 27th', when yesterday they were the usually unrealistically optimistic estimates?
Surely this is a glitch?
Hi darth_baggins, thanks for your post.
If you give me 1 or 2 examples, I can check that for you no problem.
Thank you,
Marco
I am currently away for Christmas and will return on the 30th of December. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@darth_baggins wrote:
Can you explain why delivery estimates for 2nd class post have been changed to 'by December 27th', when yesterday they were the usually unrealistically optimistic estimates?
Surely this is a glitch?
Thanks for that, darth_baggins.
I was checking for you there, and this is based on your handling times. Just to confirm, this is not a glitch. If you are not happy with them, you can try updating your handling times, and then this would update accordingly depending on the changes you make, just keep in mind that they are dynamic and other factors would be taken into consideration before your buyer gets their final estimated delivery date.
Thank you,
Marco
I am currently away for Christmas and will return on the 30th of December. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Hi team
I've just posted on the forum, a question regarding Flat Postage Rules for business sellers. I thought perhaps that I was doing something wrong with regards to using the rules as combined postage wasn't working as expected. It turns out that I'm not the only seller having this problem. Is there a glitch in the system?
--------
My original post:
I've set up a flat postage rule and applied it to all of my postage policies, assuming that, as per the highlighted text in the screenshot, buyers pay the highest postage fee, and each additional item is sent with free postage:
However, if I do a test purchase and place items in my basket which use different postal rates, it only seems to combine items which fall within the same rate. e.g. Large Letter or Letter. Based on the above, I would expect to pay one charge (the highest), and for each subsequent item to be free postage. Am I doing something wrong or am I misunderstanding how the flat postage rules work?
Here's an example of four items in my basket, two at Large Letter rate and two at Letter rate. I would expect to pay £1.80 flat rate for all four items, but instead am being charged £1.80 + £1.15:
________
Thank you!
@wellingnorth wrote:
In previous years in December I would have always automatically upgraded postage to help get packages through - ie 2nd class to 1st, Tracked 48 to 24.
Buyers appreciate this kind of gesture but with Simple Delivery it's not possible.
Would ebay please consider offering sellers the ability to upgrade Simple Delivery postage at their own cost after an order has been placed?
Or even better, could ebay themselves consider giving automatic free upgrades for Simple Delivery postage over the Christmas period?
Hi wellingnorth, thanks for your post.
I can see where you are coming from. However, I don't think at this stage changes around this would be made. I will pass this on anyway, so it can be taken into consideration, if it is too late for this year, it might be considered for next year. As we always say, please note that this doesn't necessarily mean that the changes will be made.
Thank you,
Marco
I am currently away for Christmas and will return on the 30th of December. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@suelel1968 wrote:
Hi, I have made two threads on the seller central boards about fraudulent listings which eBay were shamed over and had to apologise on TV last week. I have reported the listings and some have been removed and at least two have not. If Ebay is "doing everything it can", why are listings still up days after they have been reported and why are sellers with 75% ratings able to post this stuff.
Not asking you to answer the questions, just pass it on to the correct people who are doing a terrible job.
Merry Xmas to you all.
Hi suelel1968, thanks for your post.
As we always say, we are constantly reviewing these reports and taking actions accordingly. Again, if you see something wrong with those any other listings, please continue to report them. Thanks for flagging this one with us anyway.
Thank you,
Marco
I am currently away for Christmas and will return on the 30th of December. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
