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@gengarama wrote:

Hello,

 

Do you know what has happened to the link that allows people to directly request a callback from customer service. It now just redirects to the help home page. Was it purposefully removed? Will it be coming back?

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

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Hi @gengarama ,

Its likely due to a higher volume than normal during our peak season that the callback option is not currently showing on the link. Its usually temporary as call volumes can go through peaks and dips during this time of the year. Users can go through the regular contact us options and when on a chat service can request callbacks.

Thank you,

Kat