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@jamjartoys wrote:

Hi Kat,

Just to clarify — these are NON-TRACKED services (essentially the same as putting a 2nd Class stamp on the item). We use eBay labels for shipments to Northern Ireland because the Windsor Framework requires product information that eBay holds in the background. Normally, everything goes through the system without any issues.

These items should not be scanned, and no delivery confirmation is required. However, occasionally a postal worker scans the barcode on delivery, which creates a single scan event and triggers the issue within eBay.

A couple of examples are:
• 17-13738-81814
• 11-13897-53614

You’ll see that even though a NON-TRACKED option was selected, a tracking number was still carried over into eBay.

 

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Hi @jamjartoys ,

I understand its non tracked but shipping have advised the reference number is used as it does give eBay delivery confirmation on the items. I will share the examples you have provided with shipping so it can be looked into further and come back once I have further details.

Thank you,

Kat