Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Royal Mail asking custom charges to deliver.
Bought a silver bar frkm ebay, US seller. Item has eventually arrived in UK after arpund 2 weeks. Received an email from Royal Mail asking for custom charges before they can deliver the item. It is unfair that i paid 29 USD for postage and now pay 89...
Resolved! Seller requesting I close a case so they can partially refund
Good eveningI recently opened a case for "Item not received" as it had been a while since it was posted by the seller, then today I received a card from Royal Mail letting me know they are holding the item until I pay £3.50 as insufficient postage wa...
I did not receive the item I ordered
I ordered a pair of Tom Ford sunglasses FT1044 BRONSON 01E on the 24th of July 2025 for £167.08. I didn't hear from the seller for a week, I contacted the seller and she told me she's out of England and she will be back the next week, I heard nothing...
Why are so many items mens clothing from United States showing up?
I've noticed a particular trend in Men's Wool Pullovers, with many items listed from the United States, while UK listings have dropped. It's so expensive buying US products with expensive shipping and having to pay extra duty when importing goods.
Resolved! Presale item hasn't been shipped and I am being ignored by the seller. How can I get my money back?
Hi, On the 19th August, I placed an order for presale items, originally to be released on September 26th 2025. The order was therefore placed 38 days before release. The listing clearly indicated this was a presale and that the item would be posted o...
Reply from buyer
I am unable to find my original post on here; all the dates of posts are all over the place. Anyhow, I sent the buyer a message saying it wasn't me who sold him the item and they replied saying "sorry".
This seller is using the Simple Delivery programme....blah blahy
Hello All So I bought something 3 days ago and normally I get emails from ebay as the item progresses through the system ("dispatched") etc. But with this £90+ item I've heard nothing. So I went to ask the seller a question and got the message above....
Past purchases
Why cant I find any of my past purchases ?I try to find the past two/3 years and it comes up with nothing foundCan anyone help, please ?
Purchased mobile phone from indian seller
Hi,I recently bought a mobile phone on ebay, possibly made a mistake as it was from india, it was the one I wanted and the price was good and it was listed as “new” and a “global” version so I assumed it would be ok.However when when I received it th...
Estimated delivery date extended twice
Hi allpurchased item on 30th September. No response from seller after 3 requests for tracking reference. EST delivery is now 22/25th October. This seems excessive. May I have advice please?
Why has my feedback been removed?
First off I had trouble leaving feedback for a few purchases. I got on to eBay live chat & resolved this. I then left feedback for a seller I had a negative experience with. Basically I bought a new item, they sent a used item & then accused me of ly...
ebay says they cannot provide a QR code for a ParcelForce return label, is this correct?
Hi All,I have started a return with a seller and they have accepted and a label has come through. I cannot print labels so I asked CS for the QR code, I was put through to someone in the Dublin CS Returns Dept and she said she would E-Mail over the Q...
Is there a way to track my VAT refund request?
Is there a way to track my VAT refund request with ebay? I was double charged for VAT in my customs for some unbeknownst reason and had to apply for a VAT refund through the form/document upload https://ocswf.ebay.co.uk/mudcwf?deptName=CollectRemitRe...
Problem contacting sellers before purchasing the item
I’m unable to contact sellers before purchasing as I have a question about the item . I have pressed the contact seller button then it sends me to my inbox and there is no where to send an email to ask about the item only option it’s giving me is to ...
Resolved! Empty Envelope Received
Hello,Can someone give me some advice on how to proceed with this? I’ve just received this, an empty envelope with the side slit open. It should have contained a necklace. I would have thought that I should open an “Item not described” case but it do...
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