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Seller News: May 2026

Your May Seller News is here

We’re Coming to Nottingham!

The eBay Business Roadshow is heading to Nottingham and the energy is building.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Non-link to full Condition description

You know those niggles in websites you use a lot, that make you wonder whether anyone actually tested them before putting them up? In most eBay listings for non-new items, near the top is a shortened version of the free text that qualifies the Condit...

User avatar by • Conversationalist
  • 178 Views
  • 3 replies
  • 1 kudos

Help! - No Click & Collect barcode received, even though item has been delivered to C&C location.

Hi,Does anyone know how I can get ebay to send/resend a delivery notification including the barcode used for Click & Collect? They usually send several reminders if it isn't collected straight away, but I haven't received a single one and therefore c...

How to complain about ebay

Hi I had an issue with eBay search showing incompatible car parts (after selecting my car from the garage). As a result I ordered a part that doesn't fit. I don't think this is the sellers fault. So contacted eBay via chat. For over an hour and had 7...

Saved search emails not arriving

Has anyone else failed to receive saved search notifications for the last few days? I usually receive 20-40 per day but have had nothing since Thursday. There has been the odd day in the past where nothing has arrived - presumably an issue with ebay'...

User avatar by • Contributor
  • 286 Views
  • 6 replies
  • 0 kudos

New type of fraud on eBay

In my recent experience of buying on eBay i did suspect new type of fraud seem to emerge. Someone will list an item on eBay using images sometime look genuine with make offer option. Since make offer nowadays is auto-pay you might miss out a chance t...

User avatar by • Contributor
  • 180 Views
  • 1 replies
  • 0 kudos

Unable to pay custom fees on Australia package

Hey hope someone can help, this is a situation I've never encountered before... Parcel from Australia is currently in local delivery office awaiting payment of customs charges from border force UK. When visiting the royal mail tracking site it comes ...

"Buyer protection fee"? I don't think so. What a scam!

Was just about to purchase an item when I noticed a ~£3 "buyer protection fee". What an absolute scam. As a buyer, I absolutely refuse to pay eBay for the privilege of bare minimum customer service. Foisting hidden fees and extra charges onto buyers ...

£10 voucher complete scam?

I downloaded the app to get a £10 voucher and there is no sign of it anywhere. Obviously the automated customer service number or chat doesn't allow to speak to anyone so there nobody to guide me how to get the voucher. I am starting to think that th...

I bought an item, Brush Roller Brush

I bought a much needed Brush Roller Brush recently and what a disgraceful service. Customer service is absolute disgust. I am told it was delivered and left with a photograph which means absolutely nothing to me. When asking for details or a refund I...

Dodgy return address

I bought a car boot tidy recently, but its not as shown in the photos. Some velcro is missing that is essential for securing the bag to the boot liner, preventing it from falling over. When I started a returns process, the return address is as follow...

Resolved! Listed Item Price Difference Between Seller and Buyer

I live in the UK and I recently bought an item from Japan at £35.03 (this included postage and buyer protection costs). The seller had two of these items in stock so naturally they were down to the "Last one". The "Last one" was listed at a lower pri...

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