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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Post purchase marketing emails from seller

I recently got an email from a seller, after I bought from them on eBay, offering a future discount & with a link to their own (non eBay) shop. I didn't know that sellers could access my email address, I now understand they can, but surely it's not o...

What’s the scam?

Wife wants to resupply with oil of Olay.its £6.50 a bottle in shops.1 - See it for £4.50 a bottle on eBay and I order 5 bottles.Get a shipped and delivered message within 2 minutes if each other. After 10 days I ask for a refund due to non delivery. ...

When bidding on an item

Recently when Im bidding on an item the timer runs down and I win the auction, only for the clock to reset to 59sec giving other bidders the opprtunity to put higher bids in and win the auction.This is a regular thing and I want to know why EBay are ...

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

Adding to basket issue

Hi marco@ebay In relation to the basket issue i raised on weekly chat here is a link as requested https://www.ebay.co.uk/itm/155001741647 So for example if you choose the 10mm wide ribbon with a length of 10m enter the details in the personalisation ...

Cancellation denied on wrong amount order.

I went to buy 1item from a seller and so selected 1 item in the drop-down menu. What I didn't know was that it had defaulted to a pack of 6 and I paid for that by mistake on the order page. I immediately contacted the seller, in under 5 minutes, and ...

Seller sent different item than what was listed

Hi All, Just checking I'm (hopefully) covered here. Seller listed a limited edition new and sealed Spiderman 2 PS5 console. Package has just arrived and they've sent the standard version PS5 instead, not the LE version. Seller had marked transaction ...

User avatar by • Contributor
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Fed up with UK based sellers shipping from China!

It's getting more and more frustrating having to determine whether items are actually UK based or not.So many sellers who have a UK based address are shipping from China. It's a painstaking process to go through.Some are easier than others to identif...

Setting the "DEFAULT" search location.....

How difficult would it be, for eBay to allow you to set the DEFAULT search location."Default" is an option, so it must have a setting somewhere, but there it no way to set it.Would be nice to not have to set it all of the time.It could also influence...

User avatar by • Contributor
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contacting ebay

Why has eBay stopped having phone number for customer services because the common frequent questions dont always answer your query and cant post it on here!?

Unable to purchase items from U.S sellers

Over the last few years I have been buying model kits from the United States but his year I can't seem to find any listing that will ship to the United Kingdom. On their listing, they will post to most countries but the U.K is not listed. I am sure t...

Getting a bit sick of this over charged postage.

The last few months I've been buying from ebay quite frequenty. On some small items I've bought the postage has been set on the listing at £3.20 (Second Class Small Parcel). When the items arrive they have been sent as a Large Letter for £0.96p. I do...

User avatar by • Conversationalist
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Resolved! What just happened?

I just made an offer on a Pixel phone after a few messages back and forth with the seller. They counter offered and said they would pay the postage with RM 24 tracked (original listing was buyer to pay and it was Evri). I left it for 5 minutes becaus...

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