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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Proving my age without a credit card!

I see others have already asked this question (“I do not have a credit card, is there any other way to prove my age to eBay?”), but received little relevant response, with all manner of ‘real world’ suggestions (from joining porn sites, to showing yo...

Resolved! Presale item hasn't been shipped and I am being ignored by the seller. How can I get my money back?

Hi, On the 19th August, I placed an order for presale items, originally to be released on September 26th 2025. The order was therefore placed 38 days before release. The listing clearly indicated this was a presale and that the item would be posted o...

User avatar by • Contributor
  • 233 Views
  • 14 replies
  • 0 kudos

Items received turned out to be fakes. Seller has disappeared.

I bought two tubs of (what I thought were) Nutripaw probiotic tablets for my dog from a seller. After ordering, and waiting for a week or more the order hadn't arrived. My husband checked on the status for me and discovered that they were coming from...

DHL not collecting

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links fo...

User avatar by • Member
  • 334 Views
  • 2 replies
  • 1 kudos

Reply from buyer

I am unable to find my original post on here; all the dates of posts are all over the place. Anyhow, I sent the buyer a message saying it wasn't me who sold him the item and they replied saying "sorry".

This seller is using the Simple Delivery programme....blah blahy

Hello All So I bought something 3 days ago and normally I get emails from ebay as the item progresses through the system ("dispatched") etc. But with this £90+ item I've heard nothing. So I went to ask the seller a question and got the message above....

Royal Mail asking custom charges to deliver.

Bought a silver bar frkm ebay, US seller. Item has eventually arrived in UK after arpund 2 weeks. Received an email from Royal Mail asking for custom charges before they can deliver the item. It is unfair that i paid 29 USD for postage and now pay 89...

Issue with opening a returns case

HiDoes anyone know why the eBay site won't let me upload a photo in a returns request for damaged or not as described items? This has been going on for a while but it's not often that I need to use the service. It is just recently that it's happened ...

Past purchases

Why cant I find any of my past purchases ?I try to find the past two/3 years and it comes up with nothing foundCan anyone help, please ?

User avatar by • Contributor
  • 155 Views
  • 3 replies
  • 0 kudos

Resolved! Is Evri killing Ebay?

There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...

User avatar by • Engager
  • 56452 Views
  • 244 replies
  • 35 kudos

Purchased mobile phone from indian seller

Hi,I recently bought a mobile phone on ebay, possibly made a mistake as it was from india, it was the one I wanted and the price was good and it was listed as “new” and a “global” version so I assumed it would be ok.However when when I received it th...

Bizzare problem at checkout

EBay will not let me checkout when I try to buy a certain type of perfume from ANY seller, in any part of the country, even if they have sent me an offer!I have bought this particular perfume (Prada paradoxe) in the past few months off eBay sellers w...

Negative feedback removed

Received my money back under the guarantee scheme. Explanation given was "we didn’t receive valid proof of delivery from the seller". Scammed tracking number, wrong postcode, wrong weight, wrong signature etc.Here's a copy of my last message ...."OK ...

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