THE ITEM STOLEN IN TRANSIT. HELP NEEDED

[filmandigitalscape]

Dear Sir/Madame

Here I'm providing the details of the case

WHICH ARE AS FOLLOW:

Time placed30 Apr 2025 at 8:23 AM

Total£77.94 (1 item)

 BUYER (MYSELF)

filmandigitalscape

1. Guerasimov

HERE ARE MESSAGES FROM EVRI, FROM DOWN TO UP AS COPIED FROM MY COMPUTER AND MESSAGES EXCHANGED BETWEEN MYSELF AND THE SELLER FROM EARLIERs TO LATERs :

 (you can see the matter clear from all these messages. I've added x3 comments (underlined))

Evri: H05QTA0018967440

• Thu 8 May

10:32am

We've delivered your parcel through your letterbox (this iten cannot be delivered through a letterbos due to its size)

• Thu 8 May

10:32am

Posted through letterbox

• Thu 8 May

10:04am

Delivery will be attempted between 10:00 and 12:00 today

• Thu 8 May

9:34am

Due to be delivered today

• Thu 8 May

8:42am

Your parcel is at the delivery depot and we'll let you know when it's out for delivery

• Thu 8 May

8:29am

Due to be delivered today

• Thu 8 May

8:24am

On its way to the courier

• Thu 8 May

2:19am

We've got your parcel and we're processing it for you

• Wed 7 May

11:47pm

We're processing your parcel at our hub

FROM HERE UP MESSAGES APPLIED TO THE SENDER

• Tue 6 May

5:44pm

Return to sender requested

• Tue 6 May

5:43pm

Return to sender requested

• Tue 6 May

5:41pm

Held due to damage

• Sat 3 May

9:03am

We're sorry, we were unable to deliver your parcel today. We're working to get it on its way and we'll update your tracking once it's out for delivery

• Sat 3 May

9:03am

not Delivered - damaged parcel

• Sat 3 May

8:34am

Your parcel is on its way to you today

• Sat 3 May

8:34am

Due to be delivered today

• Sat 3 May

4:05am

Your parcel is at the delivery depot and we'll let you know when it's out for delivery

• Sat 3 May

2:30am

On its way to the courier

• Sat 3 May

1:40am

At the customers local depot

• Sat 3 May

1:03am

We're sorry, we were unable to deliver your parcel today. We're working to get it on its way and we'll update your tracking once it's out for delivery

• Sat 3 May

12:34am

Your parcel is on its way to you today

• Fri 2 May

8:05pm

Your parcel is at the delivery depot and we'll let you know when it's out for delivery

• Fri 2 May

4:14pm

We're processing your parcel at our hub

• Fri 2 May

4:14pm

At the national sorting hub

• Fri 2 May

4:13pm

At the national sorting hub

• Fri 2 May

8:14am

We're processing your parcel at our hub

• Thu 1 May

7:29pm

Your parcel is being sorted at the senders local depot

• Thu 1 May

7:29pm

Entered the EVRi network

• Thu 1 May

1:37pm

We've collected your parcel

• Thu 1 May

1:37pm

Collected from the ParcelShop

• Thu 1 May

11:29am

Your parcel is being sorted at the senders local depot

• Thu 1 May

5:37am

We've collected your parcel

• Wed 30 Apr

9:49pm

Dropped off at the ParcelShop

• Wed 30 Apr

8:25am

Order placed

• Sat 3 May

7:19am

On its way to the courier

• Wed 30 Apr

8:25am

We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it

• Wed 30 Apr

9:49pm

We've received your parcel at the ParcelShop and will be collecting it shortly

• Wed 30 Apr

12:25am

We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it

• Wed 30 Apr

1:49pm

We've received your parcel at the ParcelShop and will be collecting it shortly

• Wed 30 Apr

12:25am

Tracking number provided

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HERE IS MYSELF AND THE SENDER'S MESSAGES EXCHANGE

7 May 2025

SENDER:

Sorry to bother you at this time, but do you have any idea about there the package is? I don't know why they listed as damaged.

MYSELF:

Hi I have no ideea what's going on.Here are screenshots:

I've added all the information above as screenshots (eight or nine) from my mobile phone (as I left my laptop at work. I'm attaching THE first file as you are not allowing more then that.) of all above above Everi's information

And somme more ☹️

 Sorry, cannot help moree ☹️☹️☹️

SENDER:

OMG I saw the return. They literally returned nothing and this is obviously not my lens.

 (a photo of the package senders door is included)

Don’t worry I will process refund after I got home tomorrow🤯

MYSELF:

OK

Thank you

Best regards

Vital

10 May 2025

SENDER

Hi there’s update, evri said I don’t need to refund and they will try to find the parcel or make compensation to you, but I don’t think so. I’m wondering if you can report to the police because I found the goods in ‘returned’ parcel were my gifts to you which means someone stole the lens on its route. I posted it in a parcel shop so there must be a witness. I’m willing to provide all the information for assistance.

ON EVERI WEBSITE THE OPTION "VIEW FULL TRACKING DETAILS" DOES NOT RECOGNISE EITHER OF OUR POSTCODES 😞

PLEASE ADVISE

I will be happy to provide more information if needed, my phone No# 07894993144 and I'm available from 11AM till 11PM

Unfortunately I have no the sander's phone No#

Thank you

Best regards