This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
Order not confirmed
I went to buy an item that cost £99, went to pay with Klarna £33 monthly and it has taken the money out of my bank account however I’ve received no confirmation email, there’s nothing in my purchase history or previous orders and nothing on Klarna. I...
Paypal checkout problem.
A few days ago I tried to purchase an item that was a "buy in now" using my debit card which is in my PayPal wallet. I had done this exact same thing just a few days before but to pay for an item won in an auction without any problems. I was prompted...
Item not arrived - seller unable to refund via eBay
I ordered a book in November which I have now been told cannot be supplied (delivery time was two months for mid January). The seller/business has promised me a refund at least three times. They are now saying that they have tried to process it throu...
Amazon delivered eBay item to wrong address
Apologies to anybody who notices but I am posting on behalf of my girlfriend again. She has so little spare time that it makes problems like this all the more frustrating. She bought a not inexpensive item which did not arrive. She queried the seller...
Stopping sellers using Evri
I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...
Evri deliveries and what has become acceptable to E Bay as proof of delivery
There are lots of messages about Evri deliveries, which I won’t get into!They are just useless in our area and have no consideration for anything.what worries me is what E Bay are taking as acceptable “proof of delivery”, they are really supporting t...
New Watch not Working
Hi, I recently purchased a new but unboxed wrist watch, when it arrived, it did not work, I messaged the seller advising I would get a new battery in it, they just let us know, on getting the replacement battery, the watch worked fine, I emailed the ...
Resolved! ebay not accepting my valid cards on checkout
I need to add a new card and tried several bank & credit and details are certainly correct but ebay says' We couldn't verify this card. Please select a different payment method.' There is nothing wrong with my cards and are still valid and cards i tr...
How to report dishonest or misleading listings which I **HAVEN'T** bought ?
In shopping to buy things on Ebay, I am repeatedly coming across listings which are titled (for example) "Marks and Spencer" or "Braun" (let's say, these are just random examples of high quality brands) but the picture of the goods does not resemble ...
Got email to say item delivered to Argos but not there and no collectoin code and seller demanding
Can someone give me any advice on this, it looks like because seller sent me a letter asking me to sign it eBay think that is the seller trying to resolve the issue but they are not. Here's the chronology of messages. As you can see, I'm angry becaus...
Received Wrong Item. Scammed?
After ordering a new 'unopened' meta vr headset, I just received a dirty pair of second hand headphones. Is this a scam? I've spent a lot on this and after reading other people's experiences, I'm worried that I'm never going to get this refunded.
eBay Acting Irresponsibly on Simple Delivery
I recently had the misfortune of a purchased item being delivered by eBay's 'Simple Delivery' to the wrong address. I opened a case with eBay explaining this and even provided the 'proof of delivery' photo supplied by Evri, which shows the inside of ...
No buyer protection.
I recently made a purchase on the strength that the seller had Royal Mail clearly shown as the only delivery option on the listing as I do not purchase from anyone that uses Evri after not receiving 21 of 22 parcels sent via Evri in the past two year...
Ebay sellers or buyers not bothering to leave feedback! A recurring issue!
I have been using Ebay for more than 20 years now - often buying and sometimes selling on the platform - usually things like records, CDs, DVDs, books, and very occasionally other household items (but rarely).However, my main issue of discontent is o...
claiming compensation from Royal Mail
I am a small business seller trading items from bulk purchases.Recently a few items have gone astray with Royal Mail and despite having Proof of Postage and supposed £20 compensation , they only offer me postage refund as i cannot prove what i paid f...
jBQw8yPVRi!~~60_7.JPG "lucy_farmer"){kind=avatar}
