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Resolved! Item only partially refunded - WHY?

I bought a very fragile, lightweight glass item, and was charged a lot {£4} for postage and packing.However, when it arrived, I was dismayed to see a feeble packing effort {Bent and torn} and the vintage item was in fragments inside and definitely ha...

Delivery times and dates

Ebay may have issued guidance on delivery times but it is just rubbish. The way its worded it gives the seller an easy get out. I bought an item which I needed fairly quickly and bought it on the basis that stated delivery was 3-5 days and it was in ...

Resolved! Seller partially refunded without communication – want to return remaining item as well

Hello,I would appreciate some advice on how to proceed with this situation.I ordered three whisky miniatures, but only one item was delivered. I contacted the seller multiple times to ask whether the items were shipped as a multi-box, but I did not r...

New scam on eBay

I bought an iPhone on eBay and received an alert stating that the item would be delivered the next day. The next day, I received another alert to confirm that it had been delivered. I was at home all day, and I never received anything. I called Royal...

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DHL is not delivering the item arrived in their delivery depot

The tracking shows the item has arrived in the local DHL depot almost 10 days ago, but they are not delivering the good, and everyday the tracking appears as the item scanned in the delivery depot as "arrived in the depot". The seller is in England a...

Does this feel dodgy to you?

Hi there, Bought a PS5 on here following a lovely ebay voucher. Bought on the 28th Dec. Simple purchase system. Royal mail tracking created. Tracking shows the sender is dispatching the item the same night. But no update since then that it's been pos...

Avoiding a scam

A couple of months ago I brought a camera on eBay, but I ignored the golden rule: 'If it seems to be too good to be true, it probably is'. In my defends this was a relatively old camera (released in 2019) and I assumed that it was being sold off ahea...

Evri 24Hr/ Next Day delivery times.

I bought an item just before Xmas with the seller stating next day delivery. Now I know it was xmas and wasn't really expecting it to arrive before xmas and it was just a frivolous item for myself so no hurry. I was expecting to get it by the end of ...

£10 voucher complete scam?

I downloaded the app to get a £10 voucher and there is no sign of it anywhere. Obviously the automated customer service number or chat doesn't allow to speak to anyone so there nobody to guide me how to get the voucher. I am starting to think that th...

Paid for item 21st December - Posted 2nd January

Won & paid for item 21st Dec. Chased seller 30th Dec as marked dispatched 24th but no tracking details. Have had one message while I was chasing just saying sorry for delay. (Judging by his feedback he has several neutral & negative for same thing 97...

seller cancelled auction

just won an auction, then told the seller has cancelled the auction because the "new" item is damaged or out of stock, this allowed behaviour by ebay makes ebay look stupid, they lose all credibility as an auction site, will not use again.

Expired label

DHL never collected an item that I have sold contacted them several times all they kept saying was were pick it up tomorrow morning and they haven’t now the label has expired how do I get a new label and also won’t too put a complaint in against DHL

Refunds don't include eBay credits

It's discouraging me accepting eBay credits as refunds because if I have to return an item I never get these eBay credits back used to buy an returned item.

Bought lego

I bought some Lego for my son’s Christmas present, it was advertised as new but when we opened it all the bags were open and bits are missing. We can not build it. I ask for a refund and was denied and eBay have closed the case and I can’t do anythin...