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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! New search format on mobile devices - its appallingly bad!

Has anyone else been presented with a new display when searching for products? I'm using an iPad, so other devices may differ. Previously, I would enter a search term and then be presented with a grid of results that were easy to glance through to se...

Very slow delivery times since the changes on Feb 4th.

Anyone else noticing this?...before the changes were brought in i'd order something and it would be on my doorstep within 2-5 days max...now seem to be waiting well over a week for pretty much everything. Are sellers thinking "soddit,if i've got to w...

paying a fair price

In the nineteen years I've been on eBay, I've seen items go for prices that range from the absolutely steal to the ridiculously obscene; in other words, from cheap-as-chips to daylight f****** robbery. Last night, I saw a Merseyside season ticket fro...

Items returned, but tracking not updated - what should I do?

Hi all, In a bit of a weird situation, and would appreciate some guidance on how to proceed (as responses to similar questions on the forum haven't really clarified the situation). In brief, I purchased three t-shirts from the same seller. None of th...

Money out of my account

Hi I ordered something from seller it was for filters for an aquarium the money has gone out of my natwest bank account but nothing has come back for an order so £11.49 has gone somewhere so how do I get it back please

Food for grass

Ordered grass tonic but received food for veg 

Click and collect not an option on offers...what nonsense!!!

I am aware this has already been raised in discussion. I am starting a new conversation to raise it again and I am hoping eBay will take note. I found a thread about the issue of not being able to choose C&C when making an offer and only being able t...

Missing items

What a joke company Seller has lost parcel and the seller will not refund EBAY SAY THEY WILL NOT REFUND yet we have provided evidence from evrr confirmation saying they lost the item we have sent confirmation from evri to the seller and eBay and they...

Ebay getting worse for buyers

Don't know about you but my experience of eBay has gone down massively this decade, they literally have gone against buyers giving us no protection against thieving courier companies even after proof provided and now they won't let you cancel orders ...

Missing items in delivery

  Hi, I placed an order last week that includes 1 helium balloon and 2 quantities of neon bangles. On 3rd May I received balloon and only 1 quantity of bangles. 1 quantity is missing although I was charged for 2 quantities and the item I received is ...

Scam by evri driver

Hi it’s Jass here I sell my luious Vuitton heels online on eBay . I packed in different package but the buyer received different package with same label she received charger instead of heels what’s going on . Now they asking for refund . I know she i...

Cant contact Seller

Hi there I purchased a desktop PC from ebay from a company only august last year the PC is still under warranty and I'm having issues I can not contact this company and after doing a trust pilot seach this company no longer exists and have apparently...

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