Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Samsung S7 arrived damaged seller will not accept responsibility for poor pagage, face smashed
Samsung arrived today face smashed not usable seller says not his fault, no bubble wrap. not done correctly, Evri say not their responsibility, I have paid £120 for something that is unusable this is not my fault, please step in, I have bee a custome...
Using PayPal credit
I purchased an item for £145 using PayPal credit, the payment was paid to the seller.unfortunately it was faulty so the seller refunded back to PayPal credit and it says on my account refunded.Ive got my monthly bill through and the £145 item refund ...
Watch List - March 2025 failures!
What's going on with the Watch List functions... yet again. 1. The top banner has been removed on item pages, so now you have this stupid 'heart' symbol, that fails to tell you on which list the item is saved to; a complete retrograde step in user fu...
My First Simple Delivery Experience - Ebay Hiding the Courier from the Buyer
As a buyer I made my first ebay purchase where the listing used Simple Delivery. I was able to choose from 'Standard Tracked' or 'Express Tracked' but the courier was hidden from me. I only knew what courier the seller would use when they uploaded th...
Resolved! Shark air filter return .
Hi all . I hope I can get some advice from the community .I bought a shark air filter for £199. I wanted it new so bought new and not refurbished . Worked fine for 3 weeks and then performance started to deteriorate. I followed all the guidance on sh...
How do I contact eBay Cust Service?
A seller found a way to wangle the return process so that they 1/ get the item back and 2/ keep the money, and the return is eBay closed, can't contact ebay about the case, and can't appeal.Can someone show me the webpage that shows how I can phone e...
Resolved! What does the number mean next to your eBay name?
Hi All, After a lot of recent eBay changes, we're now struggling to find out what the number next to a seller's eBay name actually mean. We used to think it was total sales, or total number of positive feedback in the last 12 months, but the numbers ...
Ebay using Personal Data to train AI - Privacy policy
In case you are not aware this is now happening. There is an excellent thread here https://community.ebay.co.uk/t5/Seller-Central/Ebay-using-Personal-Data-to-train-AI-Privacy-Policy/m-p/7842787#M730583 This may or may not be of concern to you but mos...
Resolved! How likely to get a refund?
I bought a perfume last month and upon going to use it for the first time yesterday it doesn't appear to be genuine. (It was a back up which is why I didn’t get around to using it sooner) The seller is no longer registered on Ebay. I've opened a refu...
How to pay my selling costs with paypal
How to pay my selling costs with paypal, can anyone help
A scam that ebay are not interested in even when you tell them who's doing it.
Yesterday eBay sent me an email saying that I had viewed an item that afternoon which I hadn't - a truck diagnostic kit at £399. After checking it was a genuine email I clicked onto the link which took me to the item on eBay's site, with the green ba...
Postage issues
I always enjoy buying on ebay. However, recently I had to pay postage twice. The seller had paid the £2.70 postage, that was added at the checkout and it was tracked, but royal mail asked me for an extra £3.50 to deliver it. I paid it. I wasn't sure ...
Simple delivery a scam- Taking this up with my MP
Just found out whilst I had to pay twice for my post when I bought an item on ebay. “Both local Post Offices now refuse eBay parcels if they’re not labeled correctly—even though we used eBay’s own system. It’s a mess.” Yes, I had to pay twice for my ...
Resolved! Buyer seems to want extra postage
I bought something on ebay yesterday and I paid promptly as I always do. I have now had an email from the seller telling me the postage cost may be too low. I thought as a buyer, you paid the cost of the goods and the postage as stated and that was t...
Resolved! Selling Policy...waste of time ?
As I am currently experiencing a problem with Evri, whose driver refuses to deliver to my home. (rural but ALL other couriers have no problem), I always make sure anyone I buy from wont ship using them.I felt that with the new seller rules I could be...
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