Hi all, I unfortunately bought a set of counterfeit Beats headphones to use for spares on my genuine headphones. In particular i wanted the circuit board and speakers. It was very clear that they were fake, as the circuit board was blue, when all genuine beats boards are black, the speakers did not have the beats logo stamped on them, the internal rechargeable battery was not an AEC 350mAh but a generic battery with no markings, and there is no model or serial numbers stamped on the right side slide arm. 28/4/20 - I opened a return request, added clear pictures of this and an explanation to the seller. 2/5/20 - The seller responded 4 days later and opened a case with ebay, stating ' I purchased them on eBay for £89 stating they were 100% genuine? I have all the proof on my eBay. So if they aren’t genuine then that’s ebays fault not mine' 4/5/20 - the case was put on hold by Ebay, saying 'We have sent you an email requesting further information to allow us to investigate your case. Please provide this information before May 9, 2020 to assist with the process.' No email was sent to me, and there was no way to add info/details to this notification, so i searched on here for advice and sent a message to customer support including the case number - 5/5/20 - 'I have not received the email to provide proof? I don't know how to reply to this? Please help Kind regards Paul' 6/5/20 - Ebay customer support replied - 'Thank you for reaching out and i'm sorry to hear this transaction is not going smoothly. I will place your case on hold for 5 days and send the seller an email asking them to facilitate the return. They can either buy a correct label and send it to you, send you money via PayPal to send the item back or arrange a courier to come collect the item. If the seller does not arrange the return, we will be closing this case in your favour. This is the sellers last opportunity to get their item back, if they don’t do this in 5 days you will be refunded, and you will not need to return the item. If you don't hear from the seller in 5 days, please let us know and we can resolve this for you.' 9/5/20 - Email from ebay - Case ***** has been closed. 'We're not able to give you a refund. This case is now closed' We're sorry you had a problem with your purchase. However, this item isn't covered by the ebay money back garuantee. After reviewing all the details of this case, we determined that you won't receive a refund. 10/5/20 - The case was resolved. I am amazed that Ebay have sided with the seller? Please help if anyone has any suggestions? I have gone round in circles and can't find a way to speak or communicate with a person? Thanks Paul I have found a couple of bits about counterfit goods - Counterfeit item policy states - Counterfeit products are illegal and not allowed on eBay. Examples include: Fakes, copies, or replicas of brand name items (for example, a shoe with the Nike name or logo that wasn't made by Nike) Electronics or accessories that use or bear the brand name, logo, or trademark of a company that didn't manufacture the item Bootleg recordings from concerts or other live shows Unauthorised or pirated copies of movies, videos, or software Prohibited Items On its policy page, eBay points out which items are prohibited from their listings: Backup or archival copies of software Bootleg recordings from concerts or other live shows Counterfeits, fakes, or replicas of brand name items (for example, a purse bearing the Chanel name or logo that wasn't made by Chanel) Counterfeit electronics or software Counterfeit replacement parts that weren't made by the manufacturer We don't allow counterfeit items or unauthorised copies to be listed on eBay. Items that bear a company's official brand name or logo can be listed, as long as the products were lawfully made by, for, or with the consent of that company. Unauthorised copies may include items that are bootlegged, illegally duplicated, or pirated. These items may infringe on someone's copyright or trademark.
... View more
