I bought a Samsung Galaxy s9 plus phone from Ebay with 12 months warranty, after 4 months it stopped

[elizabethajala2012]

I bought a Samsung Galaxy s9 plus phone from Ebay which came with 12 months warranty purchased through paypal. After 4 months the phone stopped working and would not switch on. Thinking it might be the battery went to the phone shop to have the battery replaced on checking the battery I was told the battery was okay that the issue was with the phone itself  that it was completely dead.

I reported this to the seller who replied that the phone not working is not covered by the warranty, is this correct?

Reading the T&C for Paypal it stated that Paypal's warranty does not extend to cables, accessories, plugs or power supply. Has everyone experienced this before?

The Buyer

[rusticrye · Accepted solution]

I don't understand why you think this is something Ebay or PayPal can help you with. Warranties have nothing to do with them. They are between you and the seller.

Ebay's 30-day Money Back Guarantee, along with PayPal's Buyer Protection, can legally only cover items which are damaged, faulty or not as described on receipt.  Ebay and PayPal (or any payment processor) cannot possibly assist with items which you report as problematic further down the line, as they can have no idea who is at fault - you for misusing the item, or the seller for supplying substandard goods.  Only a judge can make such a decision.

But Ebay's MBG and PayPal's Buyer Protection are generous extras to your consumer rights - they don't replace them.  If the seller is a UK business seller, go to the CAB's website to learn what to do ('before action' letter by Signed For post, followed by Small Claims court if necessary) just as you would when dealing with an unhelpful retailer in your local mall.

If the seller is not in the UK, there is nothing you can do, I'm afraid.

@elizabethajala2012 

[elizabethajala2012 · Accepted solution]

Thanks for the info.

[corred]

@elizabethajala2012 

THERE IS NO PAYPAL WARRANTY !!

• There is unfortunately nothing you can do through either eBay or Paypal
•
• Neither company offers or gets involved in warranty disputes.
•
• The eBay & Paypal Money Back Guarantees only specify cover that the item will arrive in the stated timescale & will be as described & work on arrival - The T&C of both clearly state they are not warranties. The eBay & Paypal Money Back Guarantees are in addition to & do not replace your normal consumer rights.
•
• Warranty issues are between you & the seller
•
• With a private seller on eBay there is no warranty implied
•
• If the seller was a UK registered business seller then you may be able to seek assistance from the CAB who will put you in contact with Trading Standards.......or you may possibly need to seek redress through the small claims court
•
• If it was an overseas registered business then there is nobody who can help you !!
•
• As you will probably discover any warranty offered by a seller on eBay is only as good as your ability to enforce it

[john1297576]

As said you have not given enough information. You start off with the completely wrong comment that you bought from ebay! You didn't you bought from a seller using the Ebay selling platform.

It is the seller who would be responsible for any Warranty (if any) offered, all ebay and paypal offer is related to condition on arrival, which is in addition to your legal rights.  

If it was a Private Seller any Warranty mentioned is almost certainly worthless.

[tsmgmd]

I think you are possibly getting confused here. 

PayPal offer buyer protection, they do not offer any kind of warranty. Buyer protection runs for 180 days from date of payment 

You need to look at what you purchased first of all. 

Was the mobile purchased from a business seller or a private seller. 

Was the phone brand new, boxed, unused, or was it used. 

Was any warranty mentioned within the actual listing.. Please note. Warranty not buyer protection. 

Can you supply the date of purchase. 

Once we have the info we will be in a better position to offer advice