Returning Fake - Incorrect Registered Address

[guisno91]

Hi

I've opened a dispute with a seller and eBay had to step in. I sent the item back to the seller using the pre paid lable provided by eBay & attached the tracking number to the case

It turns out that the address that the seller has provided to eBay is incorrect & the item is being returned to me.

Also the tracking number doesn't show any information on the case even though I've added it. And there doesn't seem to be a way to call or email eBay!

What can I do? I have product that I believe is fake!

Thanks in advanced

[john1297576 · Accepted solution]

Attempted Delivery should be acceptable to ebay, but it needs to show on the tracking.

Only other thing that you can do is use the new Seller Help in Help & Contact to contact ebay and explain. If it is being returned to you, how do you know this, it must mean that delivery has been attempted. Seller cannot just refuse delivery.

[guisno91 · Accepted solution]

The case sceen shows like this, doesn't show a carrier event though I selected one (Royal Mail)

Carrier
Tracking number ZR258732407GB
Accepted In Transit Delivered
You provided a tracking number. The tracking status will be updated once the item reaches the carrier.


If you search for the tracking number on the royal mail site you can see that it this update
Updated on: Wednesday 29 April
08:43am
Incorrectly addressed. Returned to sender.
Doncaster DO

I've tried all the options on the "Have us call you" menu and it doesn't seem to want to give me a callback and just been into the seller help page, doesn't seem to be anything their either 😞

I guess it would just process as normal if the carrier was filled in, but sadly it isn't. There doesn't seem to be a way to modify the case & add it in either

[corred · Accepted solution]

@guisno91

contact live chat & explain...ask them to act

You can access live chat from the bottom of the following page

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[guisno91 · Accepted solution]

@corred this link was exactly what I was looking for
Spoke to to eBay on live chat & its all resolved =D

Thanks for both of your help!