Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
ebay says they cannot provide a QR code for a ParcelForce return label, is this correct?
Hi All,I have started a return with a seller and they have accepted and a label has come through. I cannot print labels so I asked CS for the QR code, I was put through to someone in the Dublin CS Returns Dept and she said she would E-Mail over the Q...
Is there a way to track my VAT refund request?
Is there a way to track my VAT refund request with ebay? I was double charged for VAT in my customs for some unbeknownst reason and had to apply for a VAT refund through the form/document upload https://ocswf.ebay.co.uk/mudcwf?deptName=CollectRemitRe...
Resolved! Is Evri killing Ebay?
There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...
Problem contacting sellers before purchasing the item
I’m unable to contact sellers before purchasing as I have a question about the item . I have pressed the contact seller button then it sends me to my inbox and there is no where to send an email to ask about the item only option it’s giving me is to ...
Purchased mobile phone from indian seller
Hi,I recently bought a mobile phone on ebay, possibly made a mistake as it was from india, it was the one I wanted and the price was good and it was listed as “new” and a “global” version so I assumed it would be ok.However when when I received it th...
Estimated delivery date extended twice
Hi allpurchased item on 30th September. No response from seller after 3 requests for tracking reference. EST delivery is now 22/25th October. This seems excessive. May I have advice please?
Resolved! Empty Envelope Received
Hello,Can someone give me some advice on how to proceed with this? I’ve just received this, an empty envelope with the side slit open. It should have contained a necklace. I would have thought that I should open an “Item not described” case but it do...
Why has my feedback been removed?
First off I had trouble leaving feedback for a few purchases. I got on to eBay live chat & resolved this. I then left feedback for a seller I had a negative experience with. Basically I bought a new item, they sent a used item & then accused me of ly...
New scam on eBay
I bought an iPhone on eBay and received an alert stating that the item would be delivered the next day. The next day, I received another alert to confirm that it had been delivered. I was at home all day, and I never received anything. I called Royal...
Buyer Protection From Buyer's Side
Item priced £40 something.Asked if Seller would accept a lower offer.Seller agreed to sell for £35.Seller then changed listing to £37.08.I queried the extra £2.08 and was told it was "Buyer Protection" which I must pay? Can Anyone Clarify, Please?
Has anyone else been scammed by a seller using Tracking Ace?
I bought an item in good faith using my ebay balance to pay. The item is still showing on ebay as not posted, but the seller provided a "tracking id" & the website "tracking ace" when I raised a not delivered case. This site shows my item as having b...
There seems to be an epidemic of fake items on eBay
There seem to be so many fakes on eBay now that after decades of using eBay I am considering deleting the app. There seems to be no quick way to deal with these fakes. Refunds just don’t work to stop the fakes. I think it is too late unless eBay expe...
Resolved! Return, seller sending prepaid envelope.
I bought some electronic components that were out of spec so asked for a return. Fake components are common on here. Ebay said that the seller was sending a return label but I didn't see it so I contacted the seller who then told me they had sent me ...
I seem to have some tardy sellers at the moment -
As per title, Today is 19th Oct. None of these items were showing as dispatched yet *I have an item won & purchased on 5th October = still not here. They said they were on holiday with holiday settings. It was a best offer accepted within 24 hours of...
Chinese Seller claiming to be UK based
As per this thread https://community.ebay.co.uk/t5/Member-To-Member-Support/Seller-claiming-to-be-UK-seller-but-located-in-China/m-p/7916651/thread-id/311253 I ran into exactly the same issue in July, ordered an item based on their being a 2 day deli...
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