Seller News: January 2026
Start a successful new year with important updates to help streamline your business.
Forum Posts
Orders then cancelled by buyer
Okay, so yesterday got some orders and then 50% asked to cancel as ordered in error!! WFT, one was £200 so how can you make a mistake, but whats more concerning is the % of orders being cancelled. Has anyone else seen an increase in cancellations
Fees increase
It is absolutely disgusting that eBay are putting their fees up yet again so they can get their grubby little hands on what tiny profit is left these days for business sellers. They have made it increasingly difficult in recent years for business sel...
We are all doomed
1. Ebay are putting us through to Agents in the Philipines who have very little understanding what we are talking about.2. Ebay are relying on AI to solve complex support problems instead on a properly trained human being. Ebay support was in Ireland...
Double Charged on Insertion Fee's on same item
Just a heads up for anyone with items listed in more than one category. Ive noticed 3 of my items double charged on insertion fee's when only listed in 2 categories and i have a basic shop. So should only be charged for one additional. This is since ...
Royal Mail is really going downhill
This has been the same status since 07/01/2026 - my customer has just opened non-delivery for the item (and rightly so). As a seller it reflects badly on us, but we hand off our products as stated - packed with care - to find it just gone. I am now w...
Business sellers operating under private accounts
I know this is probably a regurgitated conversation but will eBay ever actually do anything about the thousands of people blatantly running businesses through private accounts? I was conversing with someone on Facebook who resells that apparently has...
Every sale is now promoted?
For the last few weeks I've noticed that eBay has claimed every sale I've made was via a promoted listing. Every single one. Even the ones to a buyer I've had since before promoted listings was a thing who keeps coming back every few months for the s...
Royal Mail Lost Item Compensation, Tracked 48 label purchased from eBay
We're a small business and use eBay Packlink for our labels via Yodel / DPD etc. We recently also started buying Royal Mail Tracked labels via eBay, instead of Click and Drop. Unfortunately it looks like RM has lost a parcel. In the past we could fil...
Second Chance Offer Visible to other bidders even though sent to one only ?
I have never made a second chance offer before now. A recent auction ended in a non payer and was cancelled after 4 days, hopefully registering a defect against the non payer.I selected what looked like the most sensible bidder and sent them a second...
US Tariffs Blue Banner
How much longer do we have to suffer no sales to the USA because US buyers see a blue banner across all my listings telling them they will have to pay a Tariff if they purchase my items. This not true as most of my items are exempt from the Tariffs a...
Seller Hub - Active Listing Search
Has something changed, am I missing a part of the search process?Using one word in the search bar in active listings in the hub, not all the correct listings show.For example- I know I have 74 various badges listed, but search for ‘badge’ I get 10.I ...
Resolved! No bold text for unread messages?
Just checking if it is only us being affected or if it is another brilliant improvement by ebay. Since this morning all the messages look exactly the same - we cannot tell which ones have been read or not. Difficult to figure it out. Anybody else? We...
Link to eBay Concierge has disappeared
I have been a Top Rated Business Seller for many years and have spoken many times to eBay Concierge who have generally been most helpful. However today I have had several issues with the eBay site, but when I tried to contact Concierge in the usual w...
Royal Mail tracked 48 hours parcels not being scanned
Happy New Year everyone Has anyone else noticed recently that Royal Mail Tracked 48 parcels are not being further scanned, this is after you have dropped them off at the Post office. We purchase our labels via eBay and have never had an issue before....
scammer buyer and ebay help hell.
so a buyer sends me a lovely screen shot stating Evri "messaged them" to confirm the item has been damaged. the buyer has spoken to eBay and i need to refund them straight away. amazing considering i only posted the item a few hours before said messa...
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