Technical Issues

Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips

We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...

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Hi all, Id like a callback from ebay but i cant get to the screen i need. It says the automated assistant isnt available right now? its said same for about 4 days, i cleared caches on browser but still no joy. 'Something went wrong. Please try again ...

QR code not working

I have just been to post a few items, and for some unknown reason I was done under the simple postage mallarky by mistake, the rest the postage was done directly through Royal Mail. The QR code from eBay doesn't work, is this a common problem?

permanent

Given that the transaction is legitimate and has been fulfilled on my end, I would like to ask: Will I still receive the payout for this transaction despite the suspension?If so, when should I expect the funds to be released? Additionally, I respect...

Postage option changing to collection only on sale of item

All of my items for sale ending tonite changed from postage only to collection only when the buyers tried to pay. Never seen anything like this happen before, unbelievable. So basically there's no way for the buyer to pay for the postage, eBay helpli...

Does eBay hate their customers or will they finally fix the endless new tabs issue?

Please can we have this option, pictured below, in our account settings so it stays to our taste? I am so fed up with closing tabs every time I go on eBay. I don't want eBay to open anything in a new tab ever!I am not the only one who gets fed up wit...

On my app I can't accept an offer for my item, when I click on accept it says null.

On my app I have an offer but when I press accept I get the message null and I can't get any further.

Switch to mobile site problem.

Hello, This morning, I went on my mobile phone. The ebay page was different but this has happened before. I use the classic version. I go to an item I have 'recently looked at' on my listings, scroll to the bottom of the page and click to 'switch to ...

Multi-buy discount tool not working?

I am noticing the Multi-buy discount prices are not displaying in listings or on the adverts while scrolling. It used to show the discounted price when buying 2 or more but now it's not showing, is that intentional or is this an issue?

Cannot login - need to change phone number

I have an issue and eBay support are of little help.The issue - I have another eBay account that I use occasionally.I recently changed my phone number, and thought I updated new number everywhere.But completely forgot to update it on that account - n...

Unable to checkout

I need to pay for an item. All goes well and when I select confirm payment it’s just hanging, nothing happeningive tried with PayPal and the same thing is happening

Screen Layout Suddenly Changed

Today the way ebay is laid out on my screen has suddenly changed - and I HATE IT! I suppose it is so it looks better on a mobile phone - but I stil luse my pc - and have no intention of swapping my large monitor for a tiny mobile screen. Anyone know ...

International combined postage issue

I have 5 lots won from a buyer in Thailand. Ebay will let me issue a combine invoice to include all the items, only 2.In relation to the other 3 items I get the following message"Invoices cannot be sent for items where eBay manages all or part of the...

Ebay suspend all Global Shipping Program purchases from UK to US and Canada

The winning bidder on one of my items that finished yesterday (May 15 2025) was based in the U.S. He messaged to say he was unable to complete his payment through the Global Shipping Program. He received a message from ebay stating the seller does no...