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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 756 Views
  • 0 replies
  • 2 kudos

Ebay's new buyer protection scam

So I have been a seller on and off her since June 2001, Over the years I have sent items recorded delivery that either never turn up , or arrive with no notification of delivery. Now someone wants to charge a buyer a fee for safe delivery, when they ...

Account restricted and funds on hold

I started selling on eBay to get myself some money. All the orders were delivered to the buyer, however ebay restricted my account and put my funds upto £800 pounds on hold. They asked me to provide proof of delivery, i provided all the tracking deta...

Starting own business from new tax year April25 ADVICE

Hi there - just abit of advice please ? im starting my own small business from April 7th 2025( new tax year) using my existing private eBay account! im buying and selling various items which will make profit! I’m aware to register with HMRC for self ...

Resolved! Having to opt out of Simple Delivery on EVERY LISTING

OK so listing some items tonightgood news first - even though Simple Delivery is now being pushed I can opt out to custom settings and select my standard shipping ratesbad news - I have to opt out of Simple Delivery every time I list even though I am...

User avatar by • Engager
  • 5786 Views
  • 111 replies
  • 11 kudos

non payer

i have someone who has not paid for an item since sunday and today i can cancel the order but can i give them a strike

Someone has asked if their is a technical reason they cannot buy a Rotovator / tiller I am selling.

I know their ebay name but I know I cannot put it on here. I asked them if they had bought on ebay recently but no reply yet. Can't see what he has bought or sold recently so can't help him out. It may be that I blocked them in the distant past but c...

I sold some darts on ebay,the buyer will only send back the one that is damaged and is sending me th

I sold some darts to a buyer he said one is dameged,I offerd a full refund with postage if returnd.He will only send damaged one back and he has threatened me by saying he will get me kicked of ebay.This has put me off selling on ebay as I can not ge...

Royal Mail collection not available

I just sold an item, with me paying for postage, and the seller chose Royal Mail as the delivery service - great. However the only RM service available for me to buy was “Royal Mail Tracked 48 | drop off” (ie QR code) and it said booking a collection...

User avatar by • Contributor
  • 131 Views
  • 3 replies
  • 1 kudos

Resolved! EBay asking for national insurance number

Hi everyone, I recently joined for like 1 month and I start selling as a private seller , and now eBay is asking me to provide national insurance number."New UK digital sales reporting legislation requires sellers with 30 or more sales, or who have s...

Resolved! Unfair negative

This is just beyond belief... let me explain this situation: I posted up a watch for sale at £32 (or so I thought). It instantly sold. I wasn't expecting that so I looked at the price and it was £22. Damn. It was a typo. I immediately contacted the b...

Resolved! Option to send invoices disappeared

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about. I h...

Royal Mail Parcel Collection

One of the concerns expressed by some private sellers about the forthcoming Ebay Simple Delivery (if it is compulsory) is whether it will be possible to book collection of the parcel from your house. Doing a little bit of research, it appears to me t...

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