Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Need help to return item
I need to return item as it's faulty, contact seller but no replay so far. eBay needs photos before return how do i do this?
Buyer rights
I have been using eBay since 2012 and I’ve come across a problem today where eBay have disregarded my rights as a buyer. The item I purchased was a handbag and it arrived today stinking of cigarette smoke. I messaged the seller politely asking to ret...
Protection racket...?
Who would have thought it? Ebay running their very own protection racket? In other words you pay a bit extra on the side, for EVERY SINGLE PURCHASE YOU MAKE, just in case things get 'broken' or 'lost'... (regardless of whether any kind of claim is ne...
Tracking number beginning with QE
Anyone know why it states 'Acess Denied' in red when I try to track it on RM? Starts with QE, 9 numbers, ending GB
Setting up as a private seller
Hi. I have already posted on here about buying from a private seller. This got me thinking, if I wanted to be a private seller would I need a seccond account as I do mostly buy. I went onto ebay and looked into this and the T&Cs. I found this. Are th...
"Buyer protection fee"? I don't think so. What a scam!
Was just about to purchase an item when I noticed a ~£3 "buyer protection fee". What an absolute scam. As a buyer, I absolutely refuse to pay eBay for the privilege of bare minimum customer service. Foisting hidden fees and extra charges onto buyers ...
Proof of age. Neither my husband nor I own a credit card
Neither my husband nor I own a credit card and I want to bid on some cutlery, but as that includes a knife I have been asked to prove my age using a credit card. Is there another way to prove my age? Thanks, Liz
Buyer Protection
I just won an auction for £25.31. When the bidding ended, it stated £27.04 (Buyer Protection £1.73). At checkout, it stated Buyer Protection £0.00 cost £25.31.
Additional Fees
Why am I paying for buyer protection when I am already covered by UK distance selling regulations?
Item not packaged sufficiently - and not received ...
Hello! We purchased a Sony mobile phone for £57.66 from a techy company on here.A few days ago we received an opened Jiffy style envelope ... that had been folded through the letterbox, with no phone inside! All there was, was a card from the seller....
How ridiculous Ebay suggestions is and how to disable it
Ebay (yes I put the capital at the start of the word because I use correct English, it is not eBay!!) suggestions are beyond annoying. You can remove them by using ublock origin, an extension for your browser. It lets you pick any element of a page (...
Item was delivered to wrong address - eBay sided with the seller?
I recently bought an item which had ebay buyer protection on it. A few days later the tracking number says "delivered", but the proof of delivery is not my door. I raise this with the seller and he says it's delivered, there's nothing more to do. It ...
Unfortunately, this item isn’t available for purchase in your location Error message
Trying to bid on, offer or buy anything on the eBay app and I just keep getting this error. I’m in the UK, sellers are in the UK also and it’s nothing to do with location as I’m SA post code mainland.: help please: Unfortunately, this item isn’t avai...
Counterfeit item purchased and refund declined, Help required
I have bought an item which was advertised as legit, however upon receipt of the item. The sizing is way off, and on inspection the item is not legitimate. I selected to return under 'Item doesnt fit' which I believe now I should of put not as descri...
Tracking not provided
I purchased an item order number 09-12798-35295 it says it’s been dispatched but there’s there’s no tracking information. I’ve tried contacting the seller but it just keeps saying message failed to send. How can I get this information?
Featured Posts
