Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Join us at eBay Open UK 2025!
We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...
Posting to Italy - Help required
We continually have issues posting to Italy. We send low value items in large letter boxes and send these via royal mail click & drop untracked. Custom label including tariff code and address digitally printed through click & drop; we are under the i...
New Seller Hub Design!
Yesterday seller hub has been changed with a new look, unfortunately it doesn't really seem to be an improvement, another thing is there is no way now of editing the sections to move them around like you used to which has now made the new seller hub ...
Buyers on eBay are not leaving feedback for purchased items?
Hi Everyone,Earlier on I checked my sales and feedback and I cannot understand why buyers are not leaving feedback for my purchased items, I even have repeat buyers not leaving feedback as well, I have not had any buyers contacting me with any issues...
Ebay International sales from U.K. to USA (business sellers)
I just thought I'd provide some information which I received from the Royal Mail post office branch today regarding the topic of selling on Ebay (generally) from the UK to the USA (particularly with reference to business sellers). Information from Eb...
Click & Drop IOSS Mark Missing from Labels
I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS mar...
Ebay top rated seller
Hi all, We've been a top rated seller for years, but today we've been lowered to a "above standard" status. Not that we're that bothered about it but I did open the email ebay sent today to see why and how we could get back to a top rated seller. See...
Time Away and Loss of All Shop Access
I'm away and have set up my time away for a month. Whilst away, I'm looking to spend sometime reviewing my listings and making changes. Sadly, once you invoke the time away function your account is effectively invisible, even to you. I am unable to s...
Postage and delivery options disappeared from listings when editing, cannot add on new listings
Good afternoon I've posted this on IT issues, but had no response. Are there any other business sellers that when they go to revise their listings and go to the postage section it has disappeared and just says DELIVERY in bold black writing? I have t...
Returns - glitch or another change? Anyone know?
I don't get a lot of returns requests but I have had one today and the usual options are missing. Usually I see 3 options - send refund, message buyer, send your own returns label. Today the only option showing is send refund. Does anyone know if thi...
Cannot Verify Business Bank Account
Hi all, Currently having a nightmare with verifying my business bank account at the moment. As with other users, I currently bounce between waiting 48 hours for approval and having to update my details again as my verification fails. In early 2024 I ...
Going on holiday. Is it better to close shop or extend dispatch time to 2 weeks?
When going on holiday previously I have tried closing my shop for 2 weeks but noticed that it took a while to recover once re opened. I have also tried putting my shop on holiday mode whereby buyers can still make purchases but there is a message fro...
Resolved! Problems with IOSS not being passed from eBay to Click and Drop - UK order to EU - VAT Problem
HI, I received a message from two customers (1 in Sweden and 1 in Denmark) a couple of days ago, saying that PostNord are asking for a VAT payment on item we sent via eBay. Usually eBay collect the VAT themselves (in advance) via their IOSS number, I...
Resolved! Re: US import tarrifs.
The new US import tariffs come into force on 29th August but I can't get my head around why I, as the seller, am responsible for paying the duties before the item is posted. For other international orders ebay collect any duties at the point of sale ...
No Sales in April/May 2025 - Ebay Bank Holiday weekend What happened?
We have over 200 ebay listings with Zero Sales all Bank Holiday Weekend. Ebay was once our best selling platform but since start of 2025 we are going downward with sales. Our sales were exceptional last year but even though we are advertising both pa...
Revising listings - Delivery options
I always check my listings when I make a sale and make little tweaks to try and keep up to date with post prices, stock left etc. I have noticed today that the options for Delivery don't show up so it's not possible to alter delivery options and pric...
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