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UK Seller News: April 2025

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IE Seller News: April 2025

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Refunded item now arrived

I bought an item that was refunded for non arrival.The item has now arrived I contacted the seller ( in China) to say I had the item and needed to pay for it.They have sent me a PayPal address .I just wanted to check this is all ok to do.There isn’t ...

Duplicate listings - Why won't eBay act?

I have nearly 500k feedback and have sold on eBay for 26 years. The issue with Duplicate Listings in the sectors I sell in seems to be getting worse. Many sellers cannot compete with one good listing so instead of having 10% market share they have se...

losing the will to live: password tangle

I created a new password for eBay on the desktop version and now I can't get into the mobile app. I can't enter the new password manually because eBay just shows it as a string of asterisks. If I make a new password on the app how can I enter it on t...

Awkward one...

So I had a case opened for INR on Sunday despite item showing as delivered. The buyer says they've done all the usual things of checking safe places, asking neighbours etc and can I raise it with RM.I did raise it with RM and to their credit they inv...

Could this be a new phishing scam?

This evening on my phone I received an eBay Notification that an item had sold. I only saw the first word of the listing title but there was only one item current or recent with that word. I signed in to check as I couldn't remember whether I had set...

Identifying whether a buyer is a business or a personal customer for NI Windsor Framework

As a seller of collectibles my goods are bought by businesses occasionally for resale if they think they have a bargain or a buyer wants list. I cannot 100% say it is for a personal collection. How are you planning on identifying whether your custome...

Resolved! Vat Number Required but under threshold

Hi all, Last year in May 2023 I received an email from eBay telling me I needed to provide a VAT number as I'd breached the £85,000 threshold and if I didn't I would have my account restricted. Following a long 4 months I managed to have HMRC grant m...

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eBay's false estimated delivery dates, now several messages from buyers not happy.

I have been going on about this issue like a broken record. I have reported it several times and even been on the community chat several times. Ebay claim the EDD's are working fine. They are not. Ebay are giving buyers delivery dates as same day del...

Asked to provide my NI number.

I received an email today requesting that I update my account and provide my National Insurance number, as I have reached the threshold for either items sold or the selling limit.My question is this.. I am simply selling some personal items that have...

New send offers has changed April 2025

Is anyone really irritated by the changed “send offer” on mobile app??!!it’s not sorted by listed dayyou can’t see if there’s any discount already applied to your listing (I have several sales on at the moment)I can’t see when or how long I’ve had th...

Resolved! USA GSP Buyer asking for a free item

Hi everyone need some advice. i sold a necklace via gsp to a buyer in the USA - i sent it tracked delivery to the hub in Lichfield which they received and sent on to the USA hub. Apparently the USA hub lost it in transit and I got in touch with eBay ...

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