UK eBay Community

Cancelling a sale

I have sold an item that was listed incorrectly. The listing heading stated the item was a L, although I did include a picture in the listing indicating the label was XL. I responded to the buyer within the hour to advise of the error and suggested a...

Listing FEE ??? For What???

I shifted from eBay a few years back after getting unfavorable decisions and getting ripped off by their sellers (and, honestly it was a good decision - moved to Amazon), so I thought maybe their operation tactics have changed to a more favorable one...

Damaged Item

I bought a refill bottle of seche vite top coat and the package arrived absolutely stinking of polish. I opened the packaging to find that the top of the glass bottle had sheared off and the liquid had leaked eveywhere. I have mailed the seller numer...

RETURNS for fashion/clothing retailers (but other categories please chime in)

This post has been on my mind for a while. I'd love an open discussion. My returns rate is currently a shocking 13.8%. It has climbed steadily from 9-10% over the last 3 years. Prior to COVID I had been at under 10% for years. This coincides with a d...

No sales

What is going on at eBay? No sales, no offers no response to offers, last sale 15 hours ago and counting. I sell worldwide, all listings promoted, TRS, eBay premium service, fast and free, NO SALES. Everything's collapsed since mid march/early April....

Seller not cooperating. They won't redirect or cancel the order.

I ordered and paid for an apple cruncher for cider making. Immediately after ordering I saw that ebay was sending it to the wrong address, in Australia. I contacted the seller and ebay and asked for redirection to my UK address or cancellation, the s...

Royal mail have destroyed the item I sold and posted via ebay.

Hi, So I have sold used power tool battery on ebay and purchased the postage via ebay (royal mail tracked 24) and Royal mail have destroyed my item and sent me a letter stating its on the dangerous goods list. This has now cost my £44! I wasn't aware...

EBay return fee

I returned an item that was free postage to me and I've been charged £3.35 to return it. Contacted the seller and they have said that eBay may have charged me to return it. Can anybody elaborate on this. Is this information correct or is it the selle...

Buyer not honouring warranty

I purchased an item back last year which had two years warranty this item is now faulty. I have contacted seller and they are trying to say that I had a reset tool for Printer cartridges, but I did not receive that nor does it state this in any of th...

eBay 2024 1st Quarter Results - Groundhog Day

For those interested; late yesterday (UK time) eBay's first quarter results for 2024 were announced. As expected now, for the last 8 quarters, eBay active buyers were flat (although down 1% year-on-year). Active sellers, well we don't know that figur...

Late payout today anyone else got problems ?

Has anyone else got delays

Cordless Kettle is broken after 30 days

A cordless Kettle I bought last October has stopped working, I can see the listing on my purchased list but when I click on it there's no seller to contact about it.

Late Defect Even Though Not My Fault Cant Poor eBay Customer Service

So guys here’s my situation, been selling on eBay for over 18 years and received a barrage of late delivery defects.Item sent within 6 hours of buyer paying up via Parcelforce 48 Packlink eBay receipt obtained from Post Office 20/3/2024 proof of post...

Anyone else noticed a real deterioration in DPD's service?

If you had asked me three months ago to recommend a courier, I would have suggested DPD, without hesitation. However, since then, I have had five or six MAJOR problems with them, as sender and recipient; I don't think there has been one transacion wh...

Postage

Sold an item recently to a buyer who paid the postage costs. However when printing the label to send the item to the buyer I had to pay the cost of postage. I don't understand this. Surely that means the postage has been paid twice. Can anyone explai...

Resolved! One Word....

'Sausages'. Do carry on.:-)

Unable to find Reference number For packlink

Hello, I am currently having an issue on my seller account.A customer bought an item off me last week and I paid for DPD postage via ebay.It appears to be lost as it's been about a week and the tracking says there is an unexpected issue.I went onto e...

The buyer did not receive the item sent

I was wondering if you could help. My husband sold his samsung phone through ebay. He was paid in full by the buyer and he sent it through Evri. Everything went well until what seemed like almost a week and the item did not reach the buyer yet. It wa...

Resolved! The new Ebay selling FEE - is it a con ?

The new Ebay selling FEE - is it a con ? The regulatory operting fee. I think back to the messages I used to receive from Ebay saying you will never pay more than 10% in overall fees. WOW thats a thing of the past isn't it. I won't discuss here the i...

Winning bids being removed

Hi Everyone, I just wondered how many of you have experienced the following. Yesterday I bid on an item and confirmed my bid within the last 10 seconds of the auction. When the auction finished I was confused as it transpired that my bid was the high...

Refund

I purchased some items weeks ago but never received them, PayPal say contact the seller and ebay say contact PayPal, I'm not getting anywhere and just want my money back. The is saying he never got paid because ebay has withheld the money. I just don...

Good morning all :)

In case I aint around tomorrow

selling fees

I think Ebay have a bloody cheek charging costs on top of postage. Postage is a contract between sellers and the courier, often unavoidable, and nothing to do with EBay. There are plenty of costs already, and I'm seriously thinking of not bothering a...

eBay local

What happened to eBay local? Was so much easier to find local items but disappeared a while back. Or maybe it's been moved & I just can't find it?

Purchase

I'm wanting to purchase a bag that someone is selling, but have a question. I have msg the seller twice with no response. I don't want to make an offer and she excepts before reading my question. If I write in the notes with the offer asking her to r...

Buying fees

I am trying to pay my selling fees on ebay but I want to make a one off payment without eBay storing my card details. How can I make a one off payment without them storing my details?

Blocking items from the US?

I'm fed up with my searches coming up with items from the USA. Any ideas as to how to block them? I've searched for restrictions to search area to no avail.

Seller not issuing refund

My dad ordered a pair of trousers which where the wrong colour. As he's new to ebay instead of requesting a return he contacted the seller to sort things out. The seller povided a return label via messages in which the item was sent back. Having mess...

Received a defect item and had no response from seller

Bought a smart trike for my grandson and received it on 1st may. Foubd out the handlebars and the front wheel will not stay together. I have been messaging the seller and had no response back. So frustrating it's for my grandsons birthday. Help

Let's play eBay Listing Roulette!

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