Answer
sure_sale
Community Member
Posts: 1
Registered: ‎21-09-2010
Accepted Solution
A buyer has paid with paypal but the auction said cash on collection, could he claim his money back after he's collected the item ?

Basically I'm concerned my buyer may collect the item he has paid Paypal for when the auction said cash on collection and then claim he's not received it. As I understand it if you take a Paypal payment for an ebay item and don't post it to the registered Paypal address, the payment could be claimed back. Any advice appreciated.

Accepted Solutions: 2
millielilac
Community Member
Posts: 8,764
Registered: ‎06-06-2012
Answered
in reply to sure_sale

 

You are absolutely correct .

 

However you are not allowed to refuse payment by PayPal so you are in a difficult situation.

 

Buyer may agree to have their payment refunded and to pay by cash ....its worth asking them.

bikergirl-2008
Community Member
Posts: 8,454
Registered: ‎19-05-2009
Answered
in reply to sure_sale

Buyer could claim item not received or do a chargeback for sure but hopefully they are honest and wont.

 

You can't actually refuse PayPal you can only request cash.

 

Maybe it might be worth asking them if they would mind if you refunded their paypal payment and ask them to pay by cash as you are selling this for a friend and explain that they would like the cash (you've explained this on the listing of course but buyers don't always read the full terms!) - they may be agreeable to this.

 

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Other Answers: 6
378ruth
Community Member
Posts: 15,064
Registered: ‎29-11-2011
Answered
in reply to sure_sale

refund payment and tell them to pay by cash when they are happy . Paypal is unsafe on colllection

tiger_owl
Community Member
Posts: 1,381
Registered: ‎08-07-2010
Answered
in reply to sure_sale

There is a well known scam which has even been reported in the national press whereby buyers can collect the item and then simply claim not to have authorised the transaction. PayPal then makes the seller refund because they can't prove delivery. However eBay continues to insist that sellers must accept PayPal, even in the knowledge that this will leave them vulnerable to fraud. It appears that eBay (which owns PayPal) is more worried about losing the chance of a second fee than in protecting sellers.

 

In practice there are precautions that you can take which will make this pretty unlikely. Ask for ID, get the buyer to sign a collection receipt, have a witness present, note their car registration and if possible sneak a photo!

 

Short of professional criminals it's unlikely that a buyer would risk a police investigation for fraud if you have this level of evidence that they collected it.

 

 

neimaumar
Community Member
Posts: 2,253
Registered: ‎08-12-2010
Answered
in reply to sure_sale

You appear to have listed this item using QUICK SELL or via an iPhone.... this causes items to show as FREE POSTAGE in the search results gallery (as your's most definately does) so it is possible the buyer expects free delivery ~ hence the reason for paying via PayPal

neimaumar
Community Member
Posts: 2,253
Registered: ‎08-12-2010
Answered
in reply to sure_sale

" Don't think even in this eBay weird world anyone would seriously think they'd get that posted - especially not for free! "

 

Well I've seen it happen with a bicycle and a full size bouncy castle !!!! 

bikergirl-2008
Community Member
Posts: 8,454
Registered: ‎19-05-2009
Answered
in reply to sure_sale

so it is possible the buyer expects free delivery ~ hence the reason for paying via PayPal


.........would be interesting to see that packaged up and posted :^O

 

Don't think even in this eBay weird world anyone would seriously think they'd get that posted - especially not for free!

 

 

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neimaumar
Community Member
Posts: 2,253
Registered: ‎08-12-2010
Answered
in reply to sure_sale

PS ~ always use ADVANCED SELL for Collect In Person items