Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
eBay's false estimated delivery dates, now several messages from buyers not happy.
I have been going on about this issue like a broken record. I have reported it several times and even been on the community chat several times. Ebay claim the EDD's are working fine. They are not. Ebay are giving buyers delivery dates as same day del...
Royal Mail Compensation for loss or damage (the lack of)
Just so that sellers are aware; in the event of loss or damage of an item you have shipped using Royal Mail they will ONLY compensate you for the cost of the item NOT the sales value so when the Post Office (or where you buy your postage) are asking ...
Resolved! How can I make a complaint about Ebay customer services?
I am very dissatisfied with Ebay customer service advisors. I would like to make a complaint and would like to know how to do this?
POOR SALES = MORE BUYERS NO LONGER USING EBAY?
So I managed to find some info on yesterday's eBay 2021 Q4 Results. It came as no suprise to me - after seeing my own declining site sales last year - that again for the third consecutive quarter that the "Number of Active Ebay Buyers" has fallen dow...
Parcel shop drop off sizes for Yodel issue
I've just dropped off some parcels at my Morrisons local and they have been told by their Yodel collection driver that they can't accept large parcels any moreI asked her to explain how big a larger parcel was and she said that one that was like a la...
MAKE AN OFFER - new payment process - heads up
Hi I just went to make an offer for an item and had to pay for it (using paypal and generating a code) PRIOR to the offer being accepted. If the offer is accepted - from what I could tell - I have already paid and there is nothing else for me to do. ...
Estimated delivery dates (yes again)
I know this has been done to death and eBay staff just repeat the 'working as intended' mantra but this simply can't be right. I bought something from a seller I get supplies from more than a week ago and it's still not arrived. I realise delays are ...
Buyer says they have not received item - tracking shows delivered
I have received a message from a buyer saying the parcel I sent them is marked as delivered on Ebay but they have not received it. I tracked the parcel on the Royal Mail website and it has been delivered. The buyer says they were out all day and no n...
Resolved! Ooooh... buyers can now add photos to their feedback???
Just leaving some feedback for items I have bought and was asked to leave photos... blimey this is gonna set the cat among the pigeons. Anyone else experienced this yet?
RETURNS for fashion/clothing retailers (but other categories please chime in)
This post has been on my mind for a while. I'd love an open discussion. My returns rate is currently a shocking 13.8%. It has climbed steadily from 9-10% over the last 3 years. Prior to COVID I had been at under 10% for years. This coincides with a d...
Why is percentage of buyers leaving feedback so low
last month was a very bad month for sales and as a result I was able to get any sold items sent out very quickly and improved my handling time I expected that I'd get some very positive feedback as a result but out of 35 parcels sent out some next da...
Bugs Bugs Bugs
Seem to be encountering lots of bugs the past few days.Examples - try to refund excess postage paid to a buyer on the screen where you select a reason it says "Page did not load, lets try that again." Sending a buyer an offer from a message it just c...
VAT Deregistration
My rolling 12 month sales total is well under £80K and I want to deregister. I have been watching this board for some time now and noted how some have had accounts suspended or even deleted over this. I would obviously rather continue paying vat if d...
De registration of VAT
We are having a issue with de registration of vat on our eBay account. We have provided the information of deregistration from HMRC. This has been forwarded several times now. E bay are asking for a exemption letter from HMRC which we believe does no...
Buyers choosing wrong reason for return so they don't have to pay.
Hi, I've had it a few times where buyers have blatantly chosen the wrong reason for return so that they don't have to pay for the return. I have another now where they're not being so brazen (they bought the item and it's not suitable - but it clearl...
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