Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Technical issue with sending offers to watchers today.
Have sent an offer twice today to the same watcher for the samer item and it is not being sent.
Not receiving eBay announcements via email
TL;DR - Has anyone else stopped receiving important announcements via email over the last few months or so? Hi, this is one of those 'Is it just me?' posts. It has been several months since I last received an email from eBay with an important announc...
Resolved! Royal Mail labels error
Hi, I've been trying to print a Royal Mail postage label today and just keep getting this message - "It was not possible to generate the label. Something is wrong. Please try again later."-...is there anyone else having this problem?
Item not received option not available?
Hello so I've noticed that lately if a seller doesn't provide tracking information and item doesn't turn up then there's no option to say 'item hasn't arrived' I recently purchased a couple of items and they supposedly dispatched earlier this week bu...
Faulty item
I`ve bought SUPERLEX 180° Fold-Out Sandwich Toaster Maker Electric Health Grill Panini Press on ebay on 06 May 2024 - order number:22-11524-17501 and paid £28.99 His advert says: Non-stick Coating The superb marble effect non-stick plates allow your ...
no customer service for my needs
i addvertzed my isuzu on 10 day bids with make an offer someone made an offer and i accepted said offer as soon as i did this my add was removed it had only been up 2 days then 2 days later the buyer decided he did not wnt to purchase the car so now ...
Resolved! Logged into unknown accoun
Hello, When I try and log into my accont on the phone, the system logs me into a completely unknown account with an unknown name (in the USA although I am in the UK). How can I stop this happening and get the account that seems to have attached itsel...
Selling item
Anyone else having trouble trying to sell. Keep getting error 402. Deleted payment card and then verified new card but still receiving error
System error
Is anybody experiencing log in issues? Trying to sign in & getting 'something is wrong'?is it a system error?
Resolved! New seller account that defaults to ebay.it
I live in the UK and I opened an ebay account only to purchase two items from ebay.it, items that were also delivered to my parents in Italy. I have logged back to set up the seller account as UK and all my draft listings shows my UK details, but whe...
Lists functionality broken
I make extensive use of lists to make purchasing decisions and to track items I've already seen.As of yesterday, lists functionality is broken on ebay.co.uk. The blue bar at the top (allowing you to add to watchlist and tracking which list the item i...
Resolved! Customer didn't receive QR code
Item got sold, paid and collected by customer,but he had not received a QR code. I can't complete the transaction in eBay now. What can I do ?
Resolved! Active Listings Search Issue - Search matches full words only
On the Manage Active Listings page in My Ebay if I search by for example 'title' and choose 'contains' from the drop down it seems to match only whole words rather than partial strings of text. So for example if I put 'thread' it finds one listing wi...
Updating payout bank details when don’t know old account number
Help! I haven't used eBay for ages and have just seen my payout is going to an old account that is now closed!- I can't find how to stop the payout - updating my details I guess will stop the payout but I cant complete the update details process as I...
Login Error
When I try to log in with my username or email it doesn't work. Even on a completely separate device I still can't log in. On a previous device which I am still logged in on I am able to do most things that don't require logging in but anything that ...
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