Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
setting distance
WHY won't the system let me/us set our distance??? Keeps saying im in the US and Everdently my UK postcode isn't recognised
Nectar bonus offer April 2024 3, 4, 5 purchases in the mobile app
I know there have been plenty of posts on this issue already, and it seems that ebay and Nectar are blaming each other but not honouring it. I made 5 purchases, all of which were marked as "bonus points" eligible on the Nectar page on ebay (I have a ...
Accepted an offer on my item but bidding stayed open and someone else won
I accepted an offer on my item which then showed that it was awaiting payment, but I then noticed my item auction was still live, and ended up with someone else bidding on it just before the end of the listing, for £15 less than the offer price previ...
Ebay can’t verify bank account
I have had this ebay account since 2002 and the same bank account for the last 15+ years but somehow it asks me to update my bank account details. I have done so but i receive a message that my bank account details can't be verified. thanks for any h...
Seller is asking me to close case so they send out replacement item.
Hi all,I purchased a wheelbarrow wheel in August, and last week (17/10/24) the wheel bearing collapsed. I messaged the seller and enclosed some photos of the wheel in its current state and was awaiting a reply in regards to a resolution to the item. ...
communication from purchesers now coming to my 2 emails under my 2 email handles
I set up a new account using google sign on - big mistake. Communication now arrives at both my emails under each account handle. Very confusing to recipient of my replies. Chat with I think a human somewhere round the world was useless. Once my list...
Error when attempting to create a listing
Hello, when I try to list an item I get as far as pressing the 'list for free' button, then I'm presented with a message which says 'We've encountered an issue on our end' Live chat is never open when I try to get help with this. What can I do? Thank...
Wheres my money?
I recently sold an Xbox controller for £15, and the buyer paid postage which was roughly £2. It sais I haven't been charged any fees... yet in my balance I have only received £6.12p not even HALF of what I sold it for. Where is the rest of my money?
Paying tax again on delivery when the tax has already been paid
Hi , I have to pay an enormous custom fee on the delivery of a purchase I have already paid VAT for.
German VAT being added to displayed price during checkout when delivery address is in N.Ireland
Brexit happened ages ago. Fix this please.For sales from EU countries to Northern Ireland, VAT is charged by and collected by the seller, not the marketplace. So what is eBay collecting VAT for here, and why is it collecting 19% (German) and not 20% ...
Order Discount Banners Not Displayed
marco@ebay Hi. I've got an ongoing technical issue where order discount promotions don't display a banner on my listings or show correctly in the 'Sale' tab on my shopfront. I raised this with customer services 3+ months ago and have had no resolutio...
CAN'T SEE BIDDERS IN APP . REOCCURRING BUG GLITCH
Dear Ebay a couple of months ( Early Aug 2024) you had a KNOWN technical issue which was an inconvenience & VERY frustrating. The issue was eventually resolved. However someone has just placed a bid & I cannot see who bid. I only see a graph chart . ...
Payout delay
I requested a payout and its been 5 days an agent said they will get back to me via email and they never. They said its a glitch and a technical issue the banner says There's a delay in your payout reaching your bank, and we're working hard to resolv...
Verified ID
I'm being asked for ID. I've sent passport, drivers licence. Double checked all details, photo is all in frame. Very frustrating.
Evri Tracking Not Updating (Again)
Last update on ebay is Friday. Item was successfully delivered yesterday. I've lost count of how many times this happens as it affects us sellers! When will this be resolved this time?!
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