Seller News: December 2025
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Forum Posts
Age verification
I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card. Please contact Customer Support.” I was on the phone to customer support fo...
Bug Report: Simple Delivery for Evri defaulting to wrong amount
I'm adding listings for several books. I'm using Evri as the only courier and each item is a small parcel up to 1kg. This should cost £2.96 but when I publish the listing the postage is always set to £2.47. If I repeatedly make changes to the shippin...
Can't get a call back from customer support.
I've asked for a call back three times this morning and can't get one. Is anyone else having this issue?
Message to tech support
Hi eBay Support, I’m experiencing a technical issue with my listings. My delivery options are set correctly, but the “Arrives Before Christmas” message is not showing for buyers, even though my dispatch times and postage services should qualify. This...
EBay suddenly deciding my address is a PO Box
Have been using eBay for a number of years (at this address and others before), all of a sudden I can not make purchases because my address is flagged as a PO box (it has post office in the address, flat above). Guessing it is something that has been...
Resolved! cant buy more than 1 item of same thing.
Please enter a quantity of 1 or more41 available2 soldMulti-buy: If I input more than 1 I get an error despite number being in range.
Cannot type into chat help system
Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...
this shop has no inventory available in your location
Hi Around 4 weeks ago when i clicked on my username then, shop i got a blue banner message "this shop has no inventory available in your location" I noticed my sales had gone less and i believe this maybe the issue. Even now when i click on it, its t...
Ebay app not working iPhone 14 pro
I can’t login. It says something went wrong or just loads indefinitely. I also can’t search items even logged out as the pages just perpetually load. I’ve updated my phone , deleted and reinstalled the app rebooting in between multiple times. It work...
Bug when deleting listing variations, entries not actually deleting
Reposting this report as the original post has been archivedLast month it took me an hour to add one item to a listing because listing variations from years ago kept adding themselves back. I now have to add three items to three listings and I'm actu...
Item collected but ebay thinks it is being sent via post
Hello This doesn't fit under any auto generated multiple choice help topics, so... ... I recently bought an item. I selected collection. When the payment had gone through for some reason it had defaulted to post. This was wrong. I contacted the selle...
Put a Dark Mode on the main desktop version of the website.
It's nearly 2026, put a dark mode option onto the main desktop of the website. it's genuinely a couple lines of code, there are pre-built plug in's that will automatically do it, there is absolutely no excuse. I (as with many others) absolutely despi...
Message from ebay my latest listing is hidden apparently I am trying to sell outside eBay.
My latest listing I tried to post identical to my live listing is according to eBay hidden due to "I am trying to sell outside eBay!!??" Checked and double checked no issue?! tried contacting eBay but no contact available?.
live chat
How much longer before live chat is working. I cannot use the phone as I am hard of hearing, ebay holding my money as the system will not verify my bank details for payment. Its an absolute mess and ebay have a responsibility to their users. Get it w...
Fault with full watchlist
I have just had a problem with adding items to the watchlist. I click "add to watchlist" button and the heart symbol goes black, so I think it's added - great! Only it's not added, because my watchlist is already full. I've been adding to watchlist f...
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