this shop has no inventory available in your location

[bromotorsport]

Hi

Around 4 weeks ago when i clicked on my username then, shop i got a blue banner message "this shop has no inventory available in your location"

I noticed my sales had gone less and i believe this maybe the issue. Even now when i click on it, its the same. Sometimes if i click several times 20 items may show up, then all of a sudden all, then again all vanished. I am also finding it hard to find my listings in the search engine, basically not all are showing. Spoken to ebay 4 times and I have been told its a technical bug, a ticket has been raised. Any advice on this as its really taking the *bleep*. All my listings are promoted to

Thanks

[kat@ebay]

Hi @bromotorsport ,

There is an open ticket for this issue with tech at the moment. They are currently working on it to resolve. I'll make sure your account is added to the ticket.

Thank you,

Kat

[bromotorsport]

Hi

Thanks. Just to let you know today i noticed it said 8 items in stock, wheras I have 130+

Its still not sorted

[kat@ebay]

Hi @bromotorsport ,

I'm afraid I don't have a timescale on this at the moment. Its being worked on by tech. Once there is an update on a fix I will let you know.

Thank you,

Kat

[bromotorsport]

Hi

Has it been fixed? I guess its going to take a couple of years?

[theoxalisdragon]

I often see this message when viewing listings on eBay.co.uk - I find changing the .co.uk to .com or another like .com.hk or .com.sg usually works.

It's how I've managed to find some rare CDs!

[bromotorsport]

kat@ebay just to let you know it went away and sales went up but not again its gone back to how it was effecting sales

[waan_2375]

can i alse get added to this , it has been happening to me for a couple of weeks now kat@ebay , thanks

[waan_2375]

Hi , can you get someone to look into this for me marco@ebay, see pics attached it is having a dentrimental affect on my sales , says shop sold out, no inventory in my location . I have 246 listings, when you click shop some times says only 210 listings and some times 224when i have checked externally . Also when you click on one of my listings and sellect sellers other items it shows as 0 and when i checked on a friends account it wasn't even showing 50 listings , any help would be appreciated  

[waan_2375]

Can you tell me if this is getting looked in to kat@ebay , thanks

[bromotorsport]

Seems like ebay customer service has no answer and are just ignoring this situation. 3 months ago someone said 24/48hrs. I been ringing them every week, same replies and same resolution

Mine today:

[bromotorsport]

Still the same. 3 months into 30-40 calls to ebay

 

[shibainu89]

May 2025 and either the issue was never fixed, or the issue is happening again

[bicycles_italia]

It’s a longstanding problem. I have asked customers worldwide to check, and they’ve all replied, that my inventory is zero. 

Which is a problem, as I have 108 items for sale. 

Aside from the difficulty of trying to report this to ebay, being told the IT dept is busy and it will take at least 3 days to reply, it’s rather ironic, they’re quick to deduct the monthly business charges for the ebay shop. 
anyone else had any progress to solve this ? 

[waan_2375]

I got Mine resolved when I contacted eBay for business on Facebook . It did take  a few weeks to get resolved but the agent kept me updated throughout and were excellent , got nowhere on the phone

[bicycles_italia]

Perhaps that’s the way, but I’m not on Facebook and I don’t necessarily have any interest in FB. 

Im glad you got your problem sorted, but I think it’s pretty disastrous, for the ebay lines of communication, for this issue, to be non existent. Phone lines as you say are useless, and the automated AI assistant, just never has any options for tech support, re Shop problems. 

Im ready to walk away because I feel, that ebay is too lacking in helping businesses. 

[ouddism]

Hi it’s many months since this issue has been highlighted. Any resolution to this yet ? 

thanks 

[wishpicker]

Hi, I was trying to browse this eBay Sellers shop today, because she was advertising a sale with a code, but I have also received the same message, so I am unable to see any of her products! It is ridiculous that eBay and their web designers seem totally unable to sort this mess out after months and months! It cannot be that difficult, it must have begun to happen after they applied some sort of ‘update’ to their software, so surely, all they need to do is resort back to the version of their software BEFORE this disastrous software issue appeared? Come on eBay, get this fixed! 

[wishpicker]

I am also now having another issue on the eBay app. I tried to send a message to the eBay Seller of the shop that had the ‘inventory unavailable’ message on, and I can’t even do that! I have tried several times to message her, but every time I get an error message simply saying “Something went wrong. Please try again later (see screenshot). This is crazy, so now, not only are the eBay Sellers inventories ‘unavailable’ to potential buyers, but buyers are also prevented from contacting the Seller as well! This is RIDICULOUS eBay! You are not only letting down eBay Sellers and Buyers, but YOU are ALSO losing money because of these ‘bugs’ in your software! Get it fixed now! ASAP

[theflyingwhopperstore]

I’m getting the same on my shop front, it’s been like this for about an hour!
When I go Safari it’s all good & everything is listed??