Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Cannot type into chat help system
Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...
Verify my account
Hi all so this is the fifth time eBay has made me verify my account in the last seven days anyone know why this is happening as its getting a bit annoying and at the moment and as soon as i see it i go on to amazon lol, nothing has changed on my comp...
Paying issues
Hi, Can anyone shine any light on a problem I'm having paying for items I have already bought? It's happened a quite a few times now! Will let me buy but when I go to pay a message comes up saying seller does not post to your location.I have contacte...
returns labels
can't print pre-paid label sent to me by seller. Message appears "it's not you, it's us. Please go back and try again. Going round in circles. Anyone else had this
Item cannot be purchased in app
Ive listed an item for sale UK to UK sales only - 146687345816 It only has "buying options" appear instead of the Buy it Now choice and then a message says the following when pressed: "You can't purchase this item from our app. Add it to your watchli...
Ebay "cookies" Accept All/Decline All page = nightmare, page repeats every day.
Ebay "cookies" Accept All/Decline All page is now a total nightmare.Even though I've selected an option, the page keeps being presented every day. A real irritation/hinderance.
Please review our messaging policy message received but only message to that buyer is from Royal Mai
Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...
Email Return Label Feature Won’t Accept Valid Email Addresses
The feature to email a return label to yourself is incorrectly not validating email addresses where the local part is under 3 characters in length. For free webmail that is probably fine. But for personal domains it is incorrect, as a single characte...
How do I speak to a real person in Ebay?
How do I speak to a real person in Ebay?They arrogantly assume the AI will answer - It cant answer even the most basic question.They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the hel...
Withdrawal button greyed out
There is no box to input the amount you wish to withdraw hence the withdrawal button being greyed out. Also no scheduled payments as yet this morning.
Ebay App Issue - “Something Gone Wrong”
I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items
Something Went Wrong and We are Unable to Generate a label / or cancel / or refund
I know there are posts on part of this but I can't get a resolution. I cannot print a label (last 4 orders) - I now cannot cancel the affected order, or refund, I'm taken into a perpetual loop of asking me for a payment method. I've added a payment m...
Ebay font confusion over ells.
A while back I sent an item out which didnt arrive.I spotted later the post code had a letter I in it.Is this an eye or an ell ?Ebays font causes confusion. So now I am changing the I to a different font which has top and bottom bars on the I to stop...
Can't set price - Internal Server Error
This issue was only resolved a few weeks ago, and now it's back. Try typing in a price on a draft lifting and "Something went wrong. Please try again.". Inspecting the API call (I'm a software developer) - it's just returning back with "Internal Serv...
Resolved! Priority Campaign Listing Impressions, Views & Sales 50% Drop – Potential Bug or Algorithm Change?
Hi all,I’m posting to ask if anyone else is experiencing a similar issue with their Priority CPC campaigns.We had several high-performing listings that were temporarily out of stock earlier this year. Once our new shipment arrived, we restocked and r...
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