We contacted eBay again today about this issue as we are in holiday mode with allow sales until Monday so we are expected to ship Monday, yet eBay have quoted 2 day courier deliveries to be delivered on the same Monday.
We are in holiday mode to combat this problem.
We will ship tomorrow (Friday) and meet the estimate
The problem is, why should we have to go into holiday mode and allow sales to beat their joke EDD system?
When we are in holiday mode our sales drop to 50% of normal.
The only other way to beat the system is to set working days to despatch higher as eBay suggest.
Yet we get a Top rated seller discount on our fees if we ship within 1 working day.
So eBay have told us, change the working days to despatch, pay more fees, and then our system works.
Money grab?
This is the latest standard boiler plate reply we go that does not actually address the issue at all................
Hello XXXXX,
Thank you for contacting eBay Customer Service my name is XXXXXXXXXXX and I spoke to you regarding your estimated delivery dates.
As discussed, I reached out to our IT team, and they have provided the following information:
As per the concern you have reported we found that the seller says estimated delivery date was showing incorrect.
Upon checking the issue this isn't a bug. Estimated delivery dates are just that estimated. Right now, the seller can choose to extended delivery date or a handling date, and the system may take that into account. However, Sellers don't own nor control the actual estimates which display on the site themselves. We always consider the handling time which the seller indicated when we generate the estimated delivery dates, however, the history calculations may outweigh the display to the buyer.
Here are two examples of carrier estimated delivery dates enhanced with eBay's estimated delivery dates formula as above.
Carrier A - (2-3 days service)
Buyer A sees 2 days for shipping.
Buyer B sees 2 to 3 days for shipping.
Carrier B - (1-2 days service)
Buyer A sees 1 day
Buyer B sees 1-2 days
Buyer C sees 2-3 days
This means that for buyers, they have a realistic explanation of when their item arrives, and for sellers, shorter delivery time lines can help listings qualify for Fast & Free, (Sellers get more sales with Fast and free) and longer delivery time lines can help reduce buyers opening Item Not Received cases.
The estimated delivery date is not owned by the seller. It is based on a machine learned model that takes in to account seller performance history, carrier data, and buyer location. With any predictive estimate, some inaccuracy is inevitable. Currently our estimates are 91% accurate by design.
I have also provided a link with regards to estimated delivery dates for your information:
https://www.ebay.co.uk/help/selling/posting-items/estimated-delivery-dates-sellers?id=4086&st=3&pos=...
We appreciate the opportunity to resolve all of your concern.
Best Regards,
XXXXXXXXXXX
eBay Customer Service.
Typical eBay response
Denying the issue anfd then ending with "We appreciate the opportunity to resolve all of your concern."
Can more people ring eBay and complain and reference this thread as they are simply not listening
Under estimate and over deliver = happy shoppers
Do it the eBay way and watch unhappy shoppers move to other platforms
