eBay

A winning bidder for one of my auctions has informed me now (8 days after close of auction) that he wishes to cancel his purchase.  This is because an item I was offering was missing some parts,  however this was clearly highlighted in the description and he had failed to notice this when entering his bid despite.  I had been messaging him asking either for payment or for him to send me instructiuon to cancel, but this was difficult given a language barrier.  He has now finally issued me with instruction to cancel but I cant work out whether an Unpaid Item Reuest I had put in has been actioned, or whether I have now successfully cancelled the sale.  Either way, I would lile to be able to relist the item and not to be charged two lots of listing fees as that would seem unfair given circumstances.  Is there any way I can be sure as to what is happening and that all will get sorted, or do I just have to wait for someone from ebay to resolve it and hope that they see what has happened to me and that this sale is being cancelled through no fault of my own?  Thank you in advance for ang guidance anyone can offer ... View more

I'm a private seller (i.e. I don't have a shop) with 35 items. How do I go on holiday and not risk selling anything while away?  Can I do some sort of 'away on holiday' notification or do I have to take everything off sale? ... View more

As a seller I have been short-changed by eBay and treated very unfairly.   I have repeatedly requested escalation to higher up but met with 'deaf-ears'.  Can anyone provide details for how a case can be escalated beyond the Support Teams in India or can anyone provide a UK email / telephone number? ... View more