I sent five items to a buyer via Hermes which was delivered and signed for, the buyer they never rec

[putterill]

I sent five items to a buyer via Hermes signed for.

Hermes tracking states it was delivered and also signed for.

The buyer said they never received it.

eBay refunded the buyer £44 from my PayPal account, even though I provided tracking details.

eBay has Hermes adverts everywhere saying it is the best way for sellers to send their items to buyers.

can anyone explain to me me, what else I could have done please?

[john1297576]

Tracking shoud be added as soon as dispatched, if not I suspect that adding after a case has been opened is too late. That is what the original instructionssaid and I suspect it applies in this case.

[mike160304]

I don't know, but I was about to ask about the safest way to send Ebay parcels, so I am very interested in your question and I'll follow this thread.

I am using Hermes Parcel Shop Drop at the moment, it costs about the same as Royal Mail 2nd class bought online but has compensation included. The Parcel Drop shop is handier than the Post Office where I would need to go to get Proof of Posting.

[john1297576]

Have you actually checked what compensation Hermes Includes, it is no good relying on Compensation if you read the long list of items not covered, or that if an item is breakable it is not covered. that excludes pretty well everything.

[1956glyn]

Whether it is true or not i honestly do not know BUT i was told towrds the end of last week by a very large online retailer (NE"T) who use Hermes for their deliveries.....that Hermes are currently not obtaining signatures and will just scan the item "when delivered and will leave it in a safe place". I decided against the order as was not going to risk that practice for items costing me over £400.  We have no secure safe place at home.

Before you say it John...no i do not class my bin as a safe place even though Hermes may well do so lol

[*knight-rider*]

i would talk to ebay on `chat` and explain the items were delivered as far as tracking goes, because unless you did`nt enter the details into the dispute or the listings, there`s no reason why ebay should have refunded, so worth a try talking to them, they may reverse it.