Instruction received to cancel transaction as buyer did not want item. What do I do next?

[pedge2005]

A winning bidder for one of my auctions has informed me now (8 days after close of auction) that he wishes to cancel his purchase.  This is because an item I was offering was missing some parts,  however this was clearly highlighted in the description and he had failed to notice this when entering his bid despite.  I had been messaging him asking either for payment or for him to send me instructiuon to cancel, but this was difficult given a language barrier.  He has now finally issued me with instruction to cancel but I cant work out whether an Unpaid Item Reuest I had put in has been actioned, or whether I have now successfully cancelled the sale.  Either way, I would lile to be able to relist the item and not to be charged two lots of listing fees as that would seem unfair given circumstances.  Is there any way I can be sure as to what is happening and that all will get sorted, or do I just have to wait for someone from ebay to resolve it and hope that they see what has happened to me and that this sale is being cancelled through no fault of my own?  Thank you in advance for ang guidance anyone can offer

[1902elder · Accepted solution]

If you opened an unpaid item case, you cannot also do a cancellation. After 4 days you can close the case and you are then free to relist. Why did you even wait 8 days without opening a case? you can do so after 48 hours, even a day or two after that suggests the buyer does not intend to pay.

No-one from Ebay will resolve the situation, it is up to you to close the case.

[pedge2005 · Accepted solution]

The buyer was mucking around an bidding on other items of mine, in which case I would have been happy to have bundled them in to the same package and saved him the postage on the second item. More fool me for trying to be quite so amenable! Thank you for your advice and next time I shall take the harder line.

[john1297576]

Look in the Resolution Centre to see what if any cases are open.

This is a situation only you can deal with, you must know what you have already done, you can only open one case and it should be an UNPAID Case, which guarantees a refund of fees.

Add buyer to Blocked Bidders List and also set preferences to Block Bidders with two or more unpaid strikes.

If you have opened an Unpaid Case you close after 4 complete days. 96 hours.

[pedge2005]

It seems that I've been able to cancel the transaction now despite having submitted an unpaid case. I just hope that I get a refund for the listing fees and I will look to see if I can block this bidder; a total time waster with no intention to buy from me.