eBay

Hi   I need some help with some items I have sold to the same person. When I first listed them item they were listed for £2.99 each, well in line with what they're worth based on completed items in the exact same condition/ worse condition. They were vinyl figures from popular superhero franchises.   I recieved a best offer for £2 for each item which I wasn't happy to take due to them already being competively priced, and early on in the listing (same day as posting), i counter offered with £2.50.   A few days later the same member sends me another offer, this time for £1.50, I of course realise its the same person, and again counter offer for £2.50 as now I have a few people watching the items, and have sold other variants for the full £2.99 I asked for.    Another week goes buy and I recieve another £1.50 offer from the same user, and counter offer him £2.50 again. As it was his last chance to make an offer, they accept. So that's two items sold at £2.50 each with a combined postage discount.    They paid using a PayPal eCheque so I had to wait for the money to clear, today I got a message saying that the payment was not completed, and that it was cancelled. I asked the buyer to please pay again with a different method, or ensure their chosen method was sufficently funded.    They then messaged back asking for the order to be cancelled, but my issue is they have already left me neutral feedback before they even recieved the item.   How do I go about getting the feedback removed, will this happen automatically if I cancel the order? Futhermore should I just cancel the order or should I open an unpaid item case, from his feedback profile I can see other sellers have gave positive feedback with messages about how the buyer wasted their time or didnt pay but obviously didnt leave negative feedback as ebay makes it so easy to remove as a buyer.    I already have a rule that stops buyers with unpaid item strikes on their account being able to view or buy my listings, so i am thinking he's done this a number of times, but somehow nobody has opened an unpaid item case on him.   Any advice? ... View more

Okay, the buyer from Germany ordered my item on August 22. I shipped it on the same day. This is standard European delivery by the way, so no tracking. On August 31, I reached out to the buyer to confirm if he received the item. And he responded saying that he received the order, and thanked me.   However today, I noticed he sent me negative feedback, claiming that the item never arrived didn't get his money back. I was wondering what to do. I reported the buyer to eBay because I know I sent the item (I have the proof of postage), and I have the email where the buyer said the item did reach him. Plus, he didn't reach out to me about the item not arriving, so I think there must be some misunderstanding. I haven't contacted the buyer yet, but what should I do.   UPDATE. The issue is resolved. The buyer made an error on the feedback. It was for someone else. The feedback was revised. ... View more

on feedback info why does it itemise my purchases to show what i have purchased  .    Thanks ... View more

further to my question here couple days ago, i now have the returned item, the refund however is for the 29.90 paid plus the £4 i put on for post cost, (me driving to post office and i sent it 1st class) .... so do i have to foot my post cost when i sent it  when it was not my fault she mistakenly ordered it. ??     and how the heck can i change the amount and knock the £4 off  ?? ... View more

The item had a tiny bit broken so I returned the money back to the buyer, will I get the fees deducted?  ... View more

I have listed a jacket for £150 and someone has bid £0.00. The price is still red and the listing shows 0 bids, but it has the buyers name for highest bidder, is this just a glitch by ebay? ... View more