How can I Block Messages from Blocked Buyer?

[allthingspinup]

This transaction was weird from the start with the buyer saying they hadn't received the item they'd had delivered to their work address although they always receive parcels there. I double checked the address which was correct.

They initiated a return and I received a package from the same buyer but it was not the large item I sent out. It was a little box containing a cheap bottle of hand sanitizer. Very strange. I contacted ebay and long story short, the case was closed in my favour.

For the past month I thought this was over.

However, the buyer is now complaining that I blocked them and demanding a refund for the item they say they sent back. .

All I want to do is block the messages. I don't want to waste any more time on this trying to contact ebay. I just want to block this person from messaging me. They're already on my blocked buyer list but they're still able to message. It's very annoying.

Anyone know how to block their messages?

[m25jet]

Have you ticked the box in your Selling Preferences next to the option that reads "Don't Allow Blocked Buyers To Contact Me?"  If you haven't done so then try ticking that box, as that may help.  However, you may well find that this will not take effect straightaway as you've recently been in a transaction with this buyer, but once the block kicks in the buyer shouldn't be able to contact you.

Despite the fact that the buyer shouldn't be able to contact you again once you've added his/her User ID to your Blocked Bidders List there have, however, been reports to the contrary from various people on this forum, although I'm not going to explain the means by which blocked buyers have been able to exploit weaknesses in the way that eBay have set up the system so as to be able to contact sellers who have blocked them, as I have no desire to post information that may result in problematic buyers from being able to find a way in which they can bypass the blocks.

[allthingspinup]

Yes. I ticked the box in my settings to prevent blocked buyers from contacting me. Sadly, this hasn’t worked and it’s been quite a few weeks now 😩