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Seller News: December 2025

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Please Help

I sold an item and the buyer has then asked eBay to step in as they wanted a refund and told eBay that the iPhone box was damaged on the sides. When I sent it, the box was immaculate as the phone was also sealed. What does that mean from eBay? I'm ne...

User avatar by • Contributor
  • 218 Views
  • 12 replies
  • 0 kudos

Combined postage

Hello does anyone know how Ebay work out postage when a buyer purchases 2 separate items? I sold 2 items to one buyer and it automatically combined the p&p but to the weight of 1 item. I just don't understand it, there is nowhere to change it so I ju...

cant add tracking to a sold item

trying to add my own tracking number to an item I sold, but keeps coming up with an error. auction was setup with "simple postage" but I needed a service for delivery ebay does not offer. item is sent and buyer has it but ebay keeps telling me its ov...

NO LONGER SELLING DUE TO SIMPLE DELIVERY

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

User avatar by • Conversationalist
  • 589357 Views
  • 9958 replies
  • 625 kudos

Buyers sending their own courier to pick up

What is my situation if a buyer sends thier own courier to pick an item up then want to return it ? Do they forgo their buyer protection ? Would I be obliged to pay for the return ? I'd like to help my buyer but the item was marked collection only. I...

not using simple delivery

I have sold an item that was too large and heavy for the simple delivery option that ebay wanted me to use. Instead I paid for a different courier, and accepted the cost myself. Now I cannot mark the item as dispatched, and I am getting late dispatch...

Return label not provided by Ebay

A buyer bought a record from me and has claimed it did not match my description, ebay has approved a refund or return. Normally in these cases ebay provide the label to the seller and I pay for it but this time they are asking me to buy the label,( n...

User avatar by • Contributor
  • 122 Views
  • 5 replies
  • 0 kudos

Has Custom Postage Now Gone ?

Please can someone offer some advice.I've read that we can opt out of the Simple Delivery and still use Custom postage but I cant see the Custom Postage option anymore when adding a listing ?I've tried this on new listings, revising a listing, listin...

User avatar by • Conversationalist
  • 11068 Views
  • 89 replies
  • 0 kudos

Resolved! Policy Violation

I listed 3 items today. I put a link to YT on them all and a comment to contact me if any questions. One item came back with policy violation? I requested a phone call, the agent advised me to remove the YT link and the contact me. I did tell him I d...

User avatar by • Contributor
  • 655 Views
  • 13 replies
  • 0 kudos

Feedback on postage under-declaration warning

I wanted to contact ebay to give the feedback below. I don't want to do this by phone as I will just get some prerehersed reply and nothing will be passed on. So I tried the chat and was given an email address. I tried the email address and got a rep...

User avatar by • Contributor
  • 252 Views
  • 7 replies
  • 1 kudos

EBay changing my postage.l

So quite an experienced seller of picture postcards, taken from my boxes. i have recently noticed..my postal policy..chosen by me and I guess, approved by eBay is being over ridden on some of my sales. All are generally low value.I am listing postage...

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